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How Tos

How to do specific tasks in Desk365

Updates & News

Release notes and product updates

Getting Started

Setup guides that help you get started.

How To: Configure Custom Support Emails

When you create a Desk365 account we provide you with a default email ID,  support@yourdomain.desk365.io. This will work as a default support email for your support team. Any email sent here will automatically be converted into tickets.  If you would rather use your own custom support email, like support@yourdomain.com,  you

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Desk365 Support Bot Updates

https://www.youtube.com/watch?v=TbIbdCdn6_A Today, we released a major upgrade to the Desk365 Support Bot for Microsoft Teams. If you’ve installed the Support Bot, you’ll need to uninstall it and re-install the new version. Installing is easy and you’ll find step by step instructions here.  Now, let’s dive into the new updates: Create

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Product Updates – April 23, 2022

A couple of enhancements were made to the Desk365 platform this week. Let’s look at them in more detail: Settings access for Group/Department Managers: Giving your Group/Department managers access to the Settings tab helps them create their own group level automation rules, canned responses and so on. However, it also

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