How Tos

How to do specific tasks in Desk365

Updates & News

Release notes and product updates

Getting Started

Setup guides that help you get started.

Product Updates – April 02, 2022

Our rock star engineering team continues to rapidly add features and enhancements based on customer feedback. Let’s dig into this week’s updates: Custom Ticket Fields in Automation Rules All your custom ticket fields can now be used to trigger automation rules. Let’s say you’ve added a date field to your

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Release 2.2.4 Updates – March 26, 2022

This week’s updates include a brand new ticket field, some more enhancements and some bug fixes. Nested Dropdowns We’ve added one more customizable ticket field to our already comprehensive list of fields that you can add to your ticket forms. The Nested Dropdown is perfect for organizations with more complex

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Release 2.2.3 Updates – March 19, 2022

This week’s release further expanded your ability to customize the Desk365 platform to suit the needs of your helpdesk: Allow Support Portal access to Signed in Users: Now, you have the ability to choose who can create tickets and view the status of those tickets from the Support Portal. The

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The Microsoft Teams Desk365 Support Bot Setup Guide

Bring in the power of conversational ticketing to your helpdesk with the Desk365 Support Bot for Microsoft Teams. Below are the steps to get setup with the Support Bot. Downloading the Support Bot: First you’ll need to download the app manifest zip: Sign in to the Desk365 Web App.  Go to

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