Black Friday Offer: 10% off with promo code BF2022    Learn more

How Tos

How to do specific tasks in Desk365

Updates & News

Release notes and product updates

Getting Started

Setup guides that help you get started.

How To: Add custom fields to the Create Ticket form

https://www.youtube.com/watch?v=QAGkaScSQNw You can customize ticket forms in Desk365 by adding custom ticket fields that work for your specific needs. To get started, go to the Settings > Admin > Ticket Fields tab in your Desk365 helpdesk. There are two types of custom fields: 1. Single Level Fields: These are fields

Read More »

How To: Customize the Create Ticket form

https://www.youtube.com/watch?v=6JN09eAolgw Creating tickets to raise a support request is usually the first experience your users have with your support team. Let’s see how you can configure a Create Ticket form in Desk365 that makes it easy for your users to raise a ticket with fields that make sense for your

Read More »

By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.