How to do specific tasks in Desk365
Release notes and product updates
Setup guides that help you get started.
https://www.youtube.com/watch?v=QAGkaScSQNw You can customize ticket forms in Desk365 by adding custom ticket fields that work for your specific needs. To get started, go to the Settings > Admin > Ticket Fields tab in your Desk365 helpdesk. There are two types of custom fields: 1. Single Level Fields: These are fields
https://www.youtube.com/watch?v=6JN09eAolgw Creating tickets to raise a support request is usually the first experience your users have with your support team. Let’s see how you can configure a Create Ticket form in Desk365 that makes it easy for your users to raise a ticket with fields that make sense for your
https://www.youtube.com/watch?v=jVXdEGB8sac Looking for a way to be notified every time a ticket is created in your helpdesk, even if you are not assigned to it? This is a common use case, where you may want to be aware of all tickets that are coming into your helpdesk. You can do this
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