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At Desk365, we are committed to continually improving our platform to enhance the support experience for both support agents and end-users. This recent round of product updates reflects our dedication to simplifying processes and increasing functionality. In this blog post, we will explore the new...
Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity of customer inquiries, the need for robust help desk...
Do you provide your customers with a great experience when they reach out for help? Is your customer service team helpful and reliable?...
Helpdesk software is essential for businesses aiming to maintain customer satisfaction in today’s fast-paced world where customers expect swift responses. According to a...
If you find yourself overwhelmed by Microsoft Teams notifications, you’re not alone. On the flip side, if you’re not receiving any notifications when...
Dealing with automation doesn’t have to be tough. If you’ve ever felt overwhelmed trying to get your work processes to run smoothly, you’re...
The core objective of a help desk is to provide quick and effective customer support. To achieve this, streamlined processes, strong customer support...
Drowning in customer queries? You’re not alone. Remember juggling those spinning plates as a kid? That’s Emma’s life right now, except instead of...
We’re proud to share that Desk365 has achieved SOC 2 Type 2 compliance certification! This achievement underscores our dedication to safeguarding our customers’...
Frustrated with your carefully crafted email campaigns landing in the dreaded spam folders? You’re not alone. Today’s inboxes are bombarded with messages, making...
Customer service software plays a crucial role in delivering outstanding customer experiences. Whether you’re a small startup or a big corporation, selecting the...
At Desk365, we are committed to continually improving our platform to enhance the support experience for...
Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity...
As businesses transitioned to remote work during the COVID-19 pandemic, Microsoft Teams emerged as an indispensable...
Are you curious about knowing the difference between a help desk and a service desk? While...
We’re excited to unveil two highly anticipated updates for Desk365: Round-Robin ticket assignments and Custom Domain...
We’re thrilled to announce several new features and enhancements in Desk365, designed to improve ticket management...
Are you tired of jumping from one helpdesk platform to another, trying to find the perfect fit for your budget? It’s a common...
Most customers prefer not to interact with support agents when resolving issues. They find it more convenient to handle problems on their own,...
We are thrilled to announce a significant update to Desk365 – the introduction of the Agent Portal within the Desk365’s Agent Bot. This...
Crafting an exceptional thank you note for your customers is key to standing out in a competitive market. It’s about more than just...
At Desk365, we are constantly striving to improve our platform and enhance user experience. In continuation to it, we are excited to introduce...
Employee engagement is crucial for creating a positive work environment. Did you know, 80% of employees believe that engagement is key to achieving...
In today’s digital era, providing seamless access to information and support is crucial for organizations striving to enhance user experience. One effective way...
When you’re a customer service representative, it’s tough when mistakes happen. Despite everyone’s best efforts, errors can occur in this fast-paced business world....
Imagine when customers have an issue with a product or service they’re using, like their computer acting up or their internet being really...
At Desk365, we are committed to continually improving our platform to enhance the support experience for both support agents and...
Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity of customer inquiries, the...
As businesses transitioned to remote work during the COVID-19 pandemic, Microsoft Teams emerged as an indispensable tool for maintaining communication...
Are you curious about knowing the difference between a help desk and a service desk? While both of these IT...
We’re excited to unveil two highly anticipated updates for Desk365: Round-Robin ticket assignments and Custom Domain setup, along with several...
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