How to do specific tasks in Desk365
Release notes and product updates
Setup guides that help you get started.
A key part of setting up your own custom support emails with Desk365 is making sure you’ve set up the correct forwarding rules so that emails sent to your custom email are forwarded to Desk365. In this article we’ll go over how to do this in Office365. Forwarding Email Address
https://www.youtube.com/watch?v=4YjzTpgRKYo One crucial aspect of providing exceptional customer service is ensuring that Service Level Agreements (SLAs) are configured and applied to tickets appropriately. This article will guide you through the process of configuring SLAs in Desk365 so that they can be easily applied to any ticket. No SLA Policy When
https://www.youtube.com/watch?v=Z-CaRduOO3Q Getting timely feedback from your customers as they interact with your support team is imperative to understand and improve your customer experience. And, the best way to get timely feedback is to send out surveys whenever a ticket is resolved or closed. With quantifiable data from these surveys you
Tracking time spent on tickets is critical for any helpdesk. Desk365 makes it easy to log time spent on tickets and to report on them. To start tracking time spent on a ticket, look for the ‘Time Entries’ section in the Ticket Details page. Add Time Entry: Click the ‘Add
When you create a Desk365 account we provide you with a default email ID, support@yourdomain.desk365.io. This will work as a default support email for your support team. Any email sent here will automatically be converted into tickets. If you would rather use your own custom support email, like support@yourdomain.com, you
https://www.youtube.com/watch?v=TbIbdCdn6_A Today, we released a major upgrade to the Desk365 Support Bot for Microsoft Teams. If you’ve installed the Support Bot, you’ll need to uninstall it and re-install the new version. Installing is easy and you’ll find step by step instructions here. Now, let’s dive into the new updates: Create
https://www.youtube.com/watch?v=QAGkaScSQNw You can customize ticket forms in Desk365 by adding custom ticket fields that work for your specific needs. To get started, go to the Settings > Admin > Ticket Fields tab in your Desk365 helpdesk. There are two types of custom fields: 1. Single Level Fields: These are fields
https://www.youtube.com/watch?v=6JN09eAolgw Creating tickets to raise a support request is usually the first experience your users have with your support team. Let’s see how you can configure a Create Ticket form in Desk365 that makes it easy for your users to raise a ticket with fields that make sense for your
https://www.youtube.com/watch?v=jVXdEGB8sac Looking for a way to be notified every time a ticket is created in your helpdesk, even if you are not assigned to it? This is a common use case, where you may want to be aware of all tickets that are coming into your helpdesk. You can do this
By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.
