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With the Desk365 Agent Bot your support team can reply to tickets, add notes, check on statuses, change ticket properties, all without ever leaving Microsoft Teams
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Get notified instantly.
Push notifications notify agents instantly of any actions taken on their tickets. Unified inbox helps agents know instantly of customer queries and responses through all channels.
Focus, without the need to switch contexts.
Agents can collaborate and take action on tickets without ever having to leave Microsoft Teams
Get more done from Teams
Desk365 provides you with multiple command options for your ticket operations. Get the necessary ticket information you need using these commands. You can send the appropriate commands to get started.
Follow ticket updates on the go
Access the Desk365 Agent Bot on your mobile using the Microsoft Teams app. Agents can follow up on ticket status and do multiple ticket operations directly from their mobile phones.
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Setting up the Agent Bot is quick and easy. Detailed instructions on setting up the Agent Bot can be found here.