Looking for the best Zoho Desk Alternative?
Meet Desk365, a cloud-based modern helpdesk that helps you deliver excellent customer service across channels such as Email, Microsoft Teams, Customer Support Portal, Web Forms, and more.
Multi-Channel Ticketing Platform
Desk365 offers a powerful ticketing solution, featuring Microsoft Teams ticketing, along with custom email servers and a customer support portal. This streamlines your help desk operations and enables you to efficiently manage help desk requests from multiple channels such as Microsoft Teams, email, web forms, support portal, and more.
Affordable and Transparent Pricing
Provide world class support without breaking your bank. Zoho Desk’s primary plans lack key features such as agent collision detection, Customer Based SLA, multi-department ticketing, multi-brand help center, and more whereas Desk365 has a single Pro Plan that offers all the premium features at a much more affordable price.
Ease of use
Say goodbye to software that requires a steep learning curve and has a complex user interface. Elevate your support team’s experience with Desk365, an intuitive and user-friendly helpdesk solution. Set up is easy and let our onboarding specialists assist you every step of the way as you transition to and implement Desk365.
Comparing Desk365 vs. Zoho Desk
| Desk365 | Zoho Desk | |
|---|---|---|
| Microsoft Teams App for Agents | ||
| Create tickets from Microsoft Teams | ||
| Email Ticketing | (Limited Channels) | |
| Customer Support Portal | ||
| Web Form / Web Widget | ||
| Automations | (Limited in Standard Plan) | |
| Knowledge Base | ||
| SLAs | (Limited in Standard Plan) | |
| Custom Email Servers | ||
| Custom Ticket Fields | ||
| Custom Roles | (Limited in Standard Plan) | |
| Time Tracking | (Only available in Professional & Enterprise plans) | |
| Customer Surveys | ||
| Reports | ||
| Agent Collision Detection | (Only available in Professional & Enterprise plans) | |
| Custom Statuses and Categories | ||
| API Access | ||
| Power Automate Connector | ||
| Azure AD Single Sign-On | (Easy to set-up) | |
| Onboarding Specialist | ||
| Email Support | ||
| Free Trial | (21 Days) | (15 Days) |
| Free Plan Available | ||
| Lowest Paid Plan | $10/agent/month | $14/agent/month |
| Highest Paid Plan | $10/agent/month | $40/agent/month |
Last Updated Date: 29-May-2023
Choose a partner that helps you succeed
Why should you choose Desk365 over Zoho Desk?
Desk365’s ease-of-use, customization, powerful set of features, and best-in-class customer support team make it the best Zoho Desk alternative for your support team that wants to work efficiently and improve customer service.
Create advanced Automation rules with ease
Set up robust automation rules that get triggered during ticket creation and ticket updates. Highly configurable, easy to use interface, makes it easy to create workflow rules based on different ticket/customer properties, keywords, events, subject lines, SLAs, and more.
Robust SLAs
Different SLA options are available that enable you to set up periodic reminders before the tickets are due and help you to stay on top of ticket deadlines. You can also set up a No SLA policy if needed and have the option of selecting a different default SLA for different companies.
Better & Improved Collaboration Features
Effortlessly collaborate across different departments in your organization to provide prompt customer support. Allow agents to exchange comments and private notes on specific tickets and consult with internal product experts within your organization without leaving the Desk365 unified interface.
Create Advanced Reports and Dashboards
Customize your reports to gain valuable insights for your business. Monitor important metrics such as customer satisfaction ratings or agent performance and make the right decisions to improve your business. Stay informed on your support team’s progress and make data-driven decisions with Desk365’s comprehensive reporting module.
Multi-Brand Knowledge Base
Effortlessly manage solution articles for multiple customers in one place. Deliver unique support experiences tailored for each customer by having different folders of solution articles. Save time and make it easy for the customers by enabling them to find answers to problems on their own without having to reach out to you every single time.
Self-Service Portal for Customers
Provide your customers with a web-based online portal where they can create and manage tickets, and access solution articles from your Knowledge Base. Customize the Support Portal to align with your brand guidelines. Advanced options enable you to restrict access to logged-in users, and even display specific articles to specific customers.
Customize Desk365 according to your needs
Customize your helpdesk to fit your unique needs. Personalize your support portal, agent roles, ticket fields, workflows, and more. Easily create custom ticket views with filters that include all ticket fields, including any custom fields you have created.
Monitor the time spent on tickets
Time tracking is a important component of a helpdesk, and Desk365 provides the ability to monitor the time spent by each agent on individual tickets. This can be done by manually inputting the time or using a timer function, making it easy to bill clients for the work done on their tickets.
Worried about the effort involved in switching to Desk365?
Don’t worry, we have got you covered.
We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.
