Your best Jira Service Desk alternative is here

Meet Desk365, a cloud-based modern helpdesk that helps you deliver stellar customer service across multiple channels such as Email, Microsoft Teams, Customer Support Portal, Web Forms, and more.

No credit card required.

Powerful Ticketing Platform

Desk365 offers a robust ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This streamlines your help desk operations and allows you to effectively handle help desk requests from multiple channels such as Microsoft Teams, email, web forms, support portal, and more.

Affordable and Transparent Pricing

Provide excellent customer support without breaking your bank. Desk365 offers you all the premium features your support team would require at an affordable price. Our all-inclusive Pro plan covers all the necessary features to run a modern helpdesk unlike Jira Service Management which has limited features and is also expensive.

Ease of use

Say goodbye to software that requires a steep learning curve and has a complex user interface. Elevate your support team’s experience with Desk365, an intuitive and user-friendly helpdesk solution. With simple setup, our onboarding experts will assist you throughout the transition to and adoption of Desk365.

Comparing Desk365 vs. Jira Service Desk

Desk365 Jira Service Desk
Microsoft Teams App for Agents
Create tickets from Microsoft Teams
Email Ticketing
Customer Support Portal
Web Form / Web Widget
Knowledge Base
Custom Email Servers
Custom Ticket Fields
Custom Roles
Time Tracking
Customer Surveys (Multiple Survey Types)
Agent Collision Detection
Custom Statuses and Categories
API Access
Azure AD Single Sign-On (Easy to set-up) (Requires additional purchase)
Email Support
Free Trial (21 Days) (7 Days)
Free Plan Available
Lowest Paid Plan $10/agent/month $20/agent/month
Highest Paid Plan $10/agent/month Available upon request!

Last Updated Date: 17-Feb-2023

Choose a partner that helps you succeed

community medical center logo
“We had a very antiquated IT ticket system that was badly in need of a replacement. We had been shopping for some time when we discovered Desk365. We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it seemed like a natural fit. Once we did a product demonstration, trialed the product and experienced the outstanding support that the Desk365 team provides—the decision was quite easy. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Since seeing the ease of use and functionality, other non-IT departments in the facility have used Desk365’s infrastructure to help track issues during projects—and our Maintenance Department has incorporated Desk365 as their primary ticket system. Truly an outstanding product with a knowledgeable, prompt and courteous staff. They’re always ready for good design ideas you may have and the turnaround on ideas is lightning fast.”
Ryan Geiler
IT Director, Community Medical Center

Why should you choose Desk365 over Jira Service Desk?

Desk365’s ease-of-use, ticket management capabilities, advanced reporting, performance, and exceptional customer support team make it the best alternative to Jira Service Desk for your support team that wants to work efficiently and improve customer service.

Create Automation rules with ease

Set up advanced workflow rules that get triggered during ticket creation and ticket updates. Highly configurable, easy to use interface, makes it easy for anyone to create rules based on different ticket/customer properties, keywords, events, subject lines, SLAs, and more.

Robust SLAs

Different SLA options are available that enable you to set up periodic reminders before the tickets are due and help you to stay on top of ticket deadlines. Additionally, you have the ability to configure a No SLA policy if needed and select a distinct default SLA for each company.

Measure Customer Sentiment using Surveys 

Create and send surveys to get direct feedback from your customers whenever a ticket is resolved or closed. Assess customer satisfaction by measuring quantifiable data from these surveys. Analyze the data together with your team to identify areas of improvement and implement process adjustments that can enhance your support team’s performance.

Create Advanced Reports

Customize your reports to gain valuable insights for your business. Track critical metrics such as customer satisfaction ratings or agent performance and make the right decisions to improve your business. Keep up-to-date with your support team’s progress and utilize Desk365’s comprehensive reporting module to make data-driven decisions

Self-Service Portal for Customers​

Provide your customers with a web-based online portal where they can create and manage tickets, and access solution articles from your Knowledge Base. Customize the Support Portal to match your brand guidelines. Advanced options enable you to restrict access to logged-in users, and even display specific articles to specific customers.

Microsoft Teams Ticketing

Desk365 is a platform built from the ground up for Microsoft 365 environments. Experience the seamless nature of Microsoft Teams ticketing using Desk365’s special bots – Teams Agent Bot and Teams Support Bot. Simplify user administration, reduce risk, and ensure secure access with Single Sign-on through Azure Active Directory.

Customize Desk365 according to your needs

Customize your helpdesk to fit your unique needs. Personalize your support portal, agent roles, ticket fields, workflows, and more. Easily create custom ticket views with filters that include all ticket fields, including any custom fields you have created. By customizing Desk365 according to your needs, you can enhance the efficiency of your support team, increase customer satisfaction, and gain a competitive advantage in your industry.

Get all the essential features

Desk365 is a modern help desk that has all the essential features you need, without the bloat from features that are not useful anymore. We offer premium features such as Automations, SLAs, Surveys, Agent Collision Detection, Built-in time tracking, API access, Azure AD single sign-On, enhanced ticket management, and collaborative tools, among others. Desk365 also offers APIs, Webhooks & Connectors for seamless integration with in-house or third-party apps and services.

Worried about the effort involved in switching to Desk365?

Don’t worry, we have got you covered.

We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.

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