How to do specific tasks in Desk365
Release notes and product updates
Setup guides that help you get started.
In any organization, delivering high-quality customer service is of utmost importance. The key to providing such a service is to ensure that customer enquiries and support tickets are handled efficiently, quickly, and within the designated time frame. One of the most critical aspects of managing customer support tickets is adhering
In today’s business landscape where every second counts, efficiency is key. As a modern helpdesk solution, Desk365 understands the importance of streamlining communication and improving response times. Support agents often face repetitive questions, despite the existence of a comprehensive knowledge base. Addressing these recurrent enquiries can be time-consuming, taking away
According to the Intercom Customer Service Trends Report 2023, 89% of support leaders consider personalized support as a crucial factor that sets them apart from their competitors. However, crafting personalized emails for each customer can be a daunting task. This is where Canned Responses prove to be useful for your
Automation rules in Desk365 help you define a workflow with a predefined set of actions that have to occur during Ticket Creation as well as during Ticket Updates. These actions can be triggered based on specific ticket or account properties and updates that happen to them. With the ability to
In today’s fast-paced and technology-driven world, it’s crucial to be as efficient as possible to keep up with the demands of work and life. Microsoft Power Automate, previously known as Microsoft Flow, is a powerful cloud-based service that provides a solution for automating repetitive and time-consuming tasks, streamlining workflows, improving
We’re thrilled to inform you that Desk365 now offers Right-To-Left (RTL) language support, enabling support agents to provide enhanced customer assistance to end-users who primarily use RTL languages such as Arabic, Hebrew, Urdu, Persian, and more. At Desk365, we understand how important it is to communicate with customers in a
As a modern helpdesk solution, Desk365 offers a range of features designed to help businesses manage customer enquiries and support requests efficiently. One of the key aspects of Desk365 is its robust reporting module, which provides users with valuable insights into their support operations. Desk365 offers three types of reports:
We’ve launched the mobile version of our product, allowing end-users to access the Customer Support Portal and support agents to access the Agent Portal directly from their mobile phones. This latest addition to Desk365’s software suite will enable customer service agents to efficiently manage and resolve customer queries and requests
Desk365 streamlines conversational ticketing for Microsoft Teams, making it effortless for support agents to create tickets from incoming messages using the Desk365 Teams Support Bot. Previously, if an agent created a ticket from Teams Chat and Public Channels on behalf of another user, the ticket would be created but it
Support agents who have established personal relationships with customers often receive a high volume of support-related emails and feedback in their personal inboxes. As a support agent, it is crucial to monitor support-related emails that are sent to your personal inbox to ensure that you do not miss any important
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