How to do specific tasks in Desk365
Release notes and product updates
Setup guides that help you get started.
We would like to inform you about an essential scheduled maintenance activity that will require a temporary system outage. This is in line with our continuous efforts to provide you with the best experience possible and to ensure the reliability and security of our system. Outage Details Date: September 30th,
Starting September 30th, 2023, Desk365 is implementing a change in the routing of your helpdesk. The default URL of your Desk365 helpdesk will no longer direct users to the Agent Portal. Instead, it will lead them to the Customer Support Portal. This alteration is designed to eliminate confusion and streamline
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This week’s enhancements include the rollout of closure rules, ability to add attachments when creating a ticket in the Desk365 Teams Support Bot, the capability to utilize custom
We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail below: Additional Info in Time Entry We have introduced a new feature called ‘Additional Info,’ which allows you to provide more comprehensive details within a time entry. With this latest enhancement,
With over 300 million daily active users, it is clear that Microsoft Teams is a popular choice for businesses worldwide. However, to truly unlock the full potential of Microsoft Teams, end users need to know how to optimize their experience. Fortunately, there are several ways to improve the Teams end-user
Real-time support has become an essential part of modern customer service, and conversational ticketing is emerging as a game-changer in this space. Conversational ticketing can be provided by support agents or by employing specialized bots within collaboration platforms such as Microsoft Teams and Slack. The term ‘conversational ticketing’ is derived
As remote work continues to be the norm for many companies, Microsoft Teams has become a crucial tool for communication and collaboration. With so many people relying on this platform, it’s important to stay up to date on the latest features, best practices, and news related to Teams. But with
Microsoft Teams is a popular communication platform that has become an essential tool for many businesses. With over 300 million daily active users, Teams has emerged as one of the most widely used communication and collaboration tools across the globe. The platform offers a wide range of features, but did
We are excited to announce a range of exciting UI/UX product updates this week that will enhance the functionality and convenience of using Desk365 platform. In this blog post, we will delve into the details of these updates, highlighting their benefits and how they can help support agents manage their
Writing effective customer service emails is an essential skill for any business that aims to succeed in today’s competitive market. With the rise of online communication, email has become the primary mode of communication between businesses and customers. Therefore, it is crucial to know how to write emails that are
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