A robust and affordable Freshdesk alternative
You’re in the right place.
Meet Desk365, a cloud-based modern helpdesk that helps you deliver outstanding customer service through Email, Web Portal, Microsoft Teams, Web Forms and more.
Robust Ticketing Platform
Desk365 offers an omni-channel ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This makes it easy to run a help desk that can interact well with Microsoft Teams as well as handle requests from other important channels like email, support portal, web forms, and web widgets.
Affordable and Transparent Pricing
Provide best-in-class customer support without breaking your bank. Freshdesk’s basic plan lacks important help desk features whereas Desk365 has a single Pro Plan that includes all the premium features that help you deliver outstanding service. Compare it to the Freshdesk plan that may cost 700% more for the features you need.
Ease of use
Stop using complex software for your support operations. Desk365 includes all the essential features without the bloat from unused features that are no longer relevant for a modern helpdesk. Set up is easy and our onboarding specialists will help you throughout your journey as you transition and onboard your helpdesk to Desk365.
Comparing Desk365 vs. Freshdesk
| Desk365 | Freshdesk | |
|---|---|---|
| Microsoft Teams App for Agents | ||
| Create tickets from Microsoft Teams | ||
| Email Ticketing | ||
| Customer Support Portal | ||
| Web Form / Web Widget | ||
| Automations | ||
| Knowledge Base | ||
| SLAs | (including Reminders & Escalations) | (Available only in Pro & Enterprise plans) |
| Custom Email Servers | ||
| Custom Ticket Fields | ||
| Custom Roles | (Available only in Pro & Enterprise plans) | |
| Time Tracking | ||
| Customer Surveys | (Multiple Survey Types) | (Available only in Pro & Enterprise plans) |
| Reports | (Multiple Custom Reports) | |
| Agent Collision Detection | ||
| Custom Statuses and Categories | ||
| API Access | ||
| Azure AD Single Sign-On | (No set-up needed) | (Takes time to set-up) |
| Onboarding Specialist | ||
| Email Support | ||
| Free Trial | (21 Days) | (21 Days) |
| Free Plan Available | ||
| Number of Users | Unlimited | Unlimited |
| Lowest Paid Plan | $10/agent/month | $15/agent/month |
| Highest Paid Plan | $10/agent/month | $79/agent/month |
Last Updated Date: 28-Sep-2022
Choose a partner that helps you succeed
Why should you choose Desk365 over Freshdesk?
Set Up Intelligent Automations
Set up powerful automation rules that get triggered during ticket creation and ticket updation. Highly configurable, easy to use interface, makes it easy to create rules based on different ticket/customer properties, keywords, events, SLAs, and more.
Robust SLAs
Different SLA options are available that enable you to provide you with periodic reminders before the tickets are due and help you to stay on top of ticket escalations. You can also set up a No SLA policy if needed and have the option of selecting a different default SLA for different companies.
Measure Customer Satisfaction Ratings
Create and send surveys to get direct feedback from your customers whenever a ticket is resolved or closed. Analyze the customer satisfaction ratings by measuring quantifiable data from these surveys. Assess the data together with your team to identify areas of improvement and make the necessary changes to further streamline your support team operations and performance.
Build Custom Reports & Dashboards
Customize your reports to get insights on what’s most important for your business. Monitor important help desk metrics such as customer satisfaction ratings, agent performance, ticket volume data, and more that are available in Desk365. Stay updated on how well your support team is doing and take better data-driven decisions using our powerful reports’ module.
A Support Portal for your Customers
Offer your customers a web-based online portal through which they can manage and create tickets, view ticket status, and access solution articles from your Knowledge Base. Customize the Support Portal to reflect your brand guidelines. Advanced configuration options allow you to restrict access to signed in users, Microsoft 365 sign-ins, display specific articles to specific customers.
Better & Improved Collaboration Features
Collaborate effectively across multiple groups and departments in your organization for providing instant customer support. Your agents can discuss issues using comments, private notes, and engage with internal product experts across your company without leaving the Desk365 unified interface. Stay aware of what’s happening and track ticket activities in the same inbox.
Microsoft Teams Ticketing
With a platform built from the ground up for Microsoft 365, experience the seamless nature of Microsoft Teams ticketing using Desk365’s special bots – Agent Bot and Support Bot. Allow both your employees and support agents to work together in the same platform without leaving the Teams interface.
Leverage Your Microsoft 365 Investment
Simplify user administration and, at the same time, provide secure access using Single Sign-on through Azure AD. Effortlessly integrate with other third-party apps and services and pull tickets directly into any custom-built or third-party solutions using either the Desk365 API/Webhook or the Desk365 Power Automate connector.
Worried about the effort involved in switching to Desk365?
Don’t worry, we have got you covered.
We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.
