A robust and affordable Freshdesk alternative

You’re in the right place.

Meet Desk365, a cloud-based modern helpdesk that helps you deliver outstanding customer service through Email, Web Portal, Microsoft Teams, Web Forms and more. 

No credit card required.

Robust Ticketing Platform

Desk365 offers an omni-channel ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This makes it easy to run a help desk that can interact well with Microsoft Teams as well as handle requests from other important channels like email, support portal, web forms, and web widgets.

Affordable and Transparent Pricing

Provide best-in-class customer support without breaking your bank. Freshdesk’s basic plan lacks important help desk features whereas Desk365 has a single Pro Plan that includes all the premium features that help you deliver outstanding service. Compare it to the Freshdesk plan that may cost 700% more for the features you need.

Ease of use

Stop using complex software for your support operations. Desk365 includes all the essential features without the bloat from unused features that are no longer relevant for a modern helpdesk. Set up is easy and our onboarding specialists will help you throughout your journey as you transition and onboard your helpdesk to Desk365.

Comparing Desk365 vs. Freshdesk

Desk365 Freshdesk
Microsoft Teams App for Agents
Create tickets from Microsoft Teams
Email Ticketing
Customer Support Portal
Web Form / Web Widget
Knowledge Base
SLAs (including Reminders & Escalations) (Available only in Pro & Enterprise plans)
Custom Email Servers
Custom Ticket Fields
Custom Roles (Available only in Pro & Enterprise plans)
Time Tracking
Customer Surveys (Multiple Survey Types) (Available only in Pro & Enterprise plans)
Reports (Multiple Custom Reports)
Agent Collision Detection
Custom Statuses and Categories
API Access
Azure AD Single Sign-On (No set-up needed) (Takes time to set-up)
Onboarding Specialist
Email Support
Free Trial (21 Days) (21 Days)
Free Plan Available
Number of Users Unlimited Unlimited
Lowest Paid Plan $10/agent/month $15/agent/month
Highest Paid Plan $10/agent/month $79/agent/month

Last Updated Date: 28-Sep-2022

Choose a partner that helps you succeed

Gapcloud logo
“Desk365 has got all the right ingredients that a helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the helpdesk.”
Jugal Piplani
Technical Solutions Manager, Gapcloud

Why should you choose Desk365 over Freshdesk?

You don’t need to spend thousands of dollars for essential features needed to provide great customer service. Desk365’s simplicity, customizability, and premium set of features make it the best Freshdesk alternative for your support team.

Set Up Intelligent Automations

Set up powerful automation rules that get triggered during ticket creation and ticket updation. Highly configurable, easy to use interface, makes it easy to create rules based on different ticket/customer properties, keywords, events, SLAs, and more. 

Robust SLAs

Different SLA options are available that enable you to provide you with periodic reminders before the tickets are due and help you to stay on top of ticket escalations. You can also set up a No SLA policy if needed and have the option of selecting a different default SLA for different companies.

Measure Customer Satisfaction Ratings 

Create and send surveys to get direct feedback from your customers whenever a ticket is resolved or closed. Analyze the customer satisfaction ratings by measuring quantifiable data from these surveys. Assess the data together with your team to identify areas of improvement and make the necessary changes to further streamline your support team operations and performance.

Build Custom Reports & Dashboards

Customize your reports to get insights on what’s most important for your business. Monitor important help desk metrics such as customer satisfaction ratings, agent performance, ticket volume data, and more that are available in Desk365. Stay updated on how well your support team is doing and take better data-driven decisions using our powerful reports’ module.

A Support Portal for your Customers

Offer your customers a web-based online portal through which they can manage and create tickets, view ticket status, and access solution articles from your Knowledge Base. Customize the Support Portal to reflect your brand guidelines. Advanced configuration options allow you to restrict access to signed in users, Microsoft 365 sign-ins, display specific articles to specific customers.

Better & Improved Collaboration Features

Collaborate effectively across multiple groups and departments in your organization for providing instant customer support. Your agents can discuss issues using comments, private notes, and engage with internal product experts across your company without leaving the Desk365 unified interface. Stay aware of what’s happening and track ticket activities in the same inbox.

Microsoft Teams Ticketing

With a platform built from the ground up for Microsoft 365, experience the seamless nature of Microsoft Teams ticketing using Desk365’s special bots – Agent Bot and Support Bot. Allow both your employees and support agents to work together in the same platform without leaving the Teams interface. 

Leverage Your Microsoft 365 Investment

Simplify user administration and, at the same time, provide secure access using Single Sign-on through Azure AD. Effortlessly integrate with other third-party apps and services and pull tickets directly into any custom-built or third-party solutions using either the Desk365 API/Webhook or the Desk365 Power Automate connector.

Worried about the effort involved in switching to Desk365?

Don’t worry, we have got you covered.

We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.

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