Looking for the best HappyFox alternative?

You’re in the right place.
Meet Desk365, the multi-channel ticketing platform with advanced workflow automations, SLAs, superior reporting, surveys, useful collaborative features, and more.

No credit card required.

Omni-Channel Ticketing Platform

Desk365 offers an omni-channel ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This makes it easy to run a help desk that can interact well with Microsoft Teams as well as handle requests from other important channels like email, support portal, web forms, and web widgets.

Affordable and Clear Pricing

Provide exceptional customer support without breaking your bank. HappyFox’s basic plan lacks important help desk features whereas Desk365 has a single Pro Plan that includes all the premium features that help you deliver outstanding service. Compare it to the HappyFox plan with similar features that may end up costing several times more than Desk365.

Essential Features

Desk365 is a modern help desk that has all the essential features you need, without the bloat from features that are not useful anymore. Advanced automation rules, SLAs with easy to set up reminders and escalation rules, Azure AD Single Sign On, Customer Surveys, Advanced reporting and more.

Comparing Desk365 vs. HappyFox

	Desk365	HappyFox
Microsoft Teams App for Agents		(Available only on higher tier plans)
Create tickets from Microsoft Teams	(Separate Teams bot for end-users)	(Available only on higher tier plans)
Email Ticketing
Customer Support Portal
Web Form / Web Widget
Automations	(More Robust & Powerful)
Knowledge Base
SLAs	(including Reminders & Escalations)
Custom Email Servers
Custom Ticket Fields
Custom Roles
Time Tracking
Customer Surveys	(Multiple Survey Types)	(Available only on higher tier plans)
Reports		(Available only on higher tier plans)
Agent Collision Detection
Custom Statuses and Categories
API Access
Azure AD Single Sign-On	(Easy to set-up)	(Takes time to set-up)
Onboarding Specialist
Email Support
Free Trial	(21 Days)	(14 Days)
Free Plan Available
Number of Users	Unlimited	Unlimited
Lowest Paid Plan	$10/agent/month	$29/agent/month
Highest Paid Plan	$10/agent/month	$89/agent/month

Last Updated Date: 28-Sep-2022

Choose a partner that helps you succeed

“Desk365 has got all the right ingredients that a helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the helpdesk.”

Jugal Piplani

Technical Solutions Manager, Gapcloud

Why should you choose Desk365 over HappyFox?

Desk365’s simplicity, customizability, and affordability make it the best HappyFox alternative for the support team that wants to work efficiently and improve customer service.

Create Ticket Views of Your Choice

Create customized ticket views using easy to use filters that cover all ticket fields, including any custom fields you have created. Access the exact set of tickets you need without having to filter them again and again.

Boost Agent Productivity

Set up Automation rules that are easy to set up and get triggered during ticket creation and ticket updation. Highly configurable, easy to use interface, makes it easy to create advanced workflows based on different ticket/customer properties, keywords, events, and more.

Detailed & Comprehensive Reporting

Get actionable insights from reports on customer satisfaction ratings, ticket trends data, or agent performance such as response time, resolved time, closed time using Desk365. Stay updated on how well your support team is doing and take better data-driven decisions.

Improved Collaboration

Discuss issues using shared notes, comments, and also engage with internal product experts across your organization all without leaving the Desk365 unified interface. Stay aware of what’s happening and track ticket activities in the same unified inbox.

Measure Customer Sentiment using Surveys

Create and send customer surveys to get immediate feedback from your customers whenever a ticket is resolved or closed. Analyze the data to identify areas of improvement and make the required changes to systems, processes, and teams.

Customer Support Portal

Provide your customers with a web-based online portal through which they can create and manage tickets, view status of tickets, and access solution articles from your Knowledge Base. Customize the Support Portal to adhere to your brand guidelines.

Microsoft Teams Ticketing

With a platform built from the ground up for Microsoft 365, experience the seamless nature of Microsoft Teams ticketing using Desk365’s special bots – Agent Bot and Support Bot. Simplify user administration and, at the same time, provide secure access using Single Sign-on through Azure AD.

Choose a partner that helps you succeed

The number one reason people love Desk365 is because of our amazing customer service, product and engineering teams. We always strive for customer happiness and go beyond the boundaries to solve customer issues and deeply listen to your feedback to create a product that works for you.

Worried about the effort involved in switching to Desk365?

Don’t worry, we have got you covered.

We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.