Looking for the best HappyFox alternative?
You’re in the right place.
Meet Desk365, the multi-channel ticketing platform with advanced workflow automations, SLAs, superior reporting, surveys, useful collaborative features, and more.
Omni-Channel Ticketing Platform
Desk365 offers an omni-channel ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This makes it easy to run a help desk that can interact well with Microsoft Teams as well as handle requests from other important channels like email, support portal, web forms, and web widgets.
Affordable and Clear Pricing
Provide exceptional customer support without breaking your bank. HappyFox’s basic plan lacks important help desk features whereas Desk365 has a single Pro Plan that includes all the premium features that help you deliver outstanding service. Compare it to the HappyFox plan with similar features that may end up costing several times more than Desk365.
Essential Features
Desk365 is a modern help desk that has all the essential features you need, without the bloat from features that are not useful anymore. Advanced automation rules, SLAs with easy to set up reminders and escalation rules, Azure AD Single Sign On, customer surveys, advanced reporting, shared inboxes, enhanced customer journey tracking, and more.
Comparing Desk365 vs. HappyFox
| Desk365 | HappyFox | |
|---|---|---|
| Microsoft Teams App for Agents | (Available only on higher tier plans) | |
| Create tickets from Microsoft Teams | (Separate Teams bot for end-users) | (Available only on higher tier plans) |
| Email Ticketing | ||
| Customer Support Portal | ||
| Web Form / Web Widget | ||
| Automations | (More Robust & Powerful) | |
| Knowledge Base | ||
| SLAs | (including Reminders & Escalations) | |
| Custom Email Servers | ||
| Custom Ticket Fields | ||
| Custom Roles | ||
| Time Tracking | ||
| Customer Surveys | (Multiple Survey Types) | (Available only on higher tier plans) |
| Reports | (Available only on higher tier plans) | |
| Agent Collision Detection | ||
| Custom Statuses and Categories | ||
| API Access | ||
| Power Automate Connector | ||
| Azure AD Single Sign-On | (Easy to set-up) | (Takes time to set-up) |
| Onboarding Specialist | ||
| Email Support | ||
| Free Trial | (21 Days) | (14 Days) |
| Free Plan Available | ||
| Number of Users | Unlimited | Unlimited |
| Lowest Paid Plan | $10/agent/month | $29/agent/month |
| Highest Paid Plan | $10/agent/month | $89/agent/month |
Last Updated Date: 29-May-2023
Choose a partner that helps you succeed
Why should you choose Desk365 over HappyFox?
Desk365’s simplicity, customizability, affordability, powerful set of features, including collision detection make it the best HappyFox alternative for the support team that wants to work efficiently and improve customer service.
Understand Customer Context Better
Get a 360 degree view of your customers and track their previous interactions with the support team through various channels, such as Support Portal, Phone, Email, and more. Easily track customer journey at a glance through a unified interface.
Boost Agent Productivity
Set up Automation rules that are easy to set up and get triggered during ticket creation and ticket updation. Highly configurable, easy to use interface, makes it easy to create advanced workflows based on different ticket/customer properties, keywords, events, and more.
Detailed & Comprehensive Reporting
Get actionable insights from reports on customer satisfaction ratings, ticket trends data, or agent performance such as response time, resolved time, closed time using Desk365. Stay updated on how well your support team is doing and take better data-driven decisions.
Improved Collaboration
Collaborate with agents using shared notes, comments, and also engage with internal product experts across your organization all without leaving the Desk365 unified interface. Stay aware of what’s happening and track ticket activities in the same unified inbox.
Measure Customer Sentiment using Surveys
Create and send customer surveys to get immediate feedback from your customers whenever a ticket is resolved or closed. Analyze the data to identify areas of improvement and make the required changes to systems, processes, and teams.
Customer Support Portal
Provide your customers with a web-based online portal through which they can create and manage tickets, view status of tickets, and access solution articles from your Knowledge Base. Customize the Support Portal to adhere to your brand guidelines.
Leverage Your Microsoft 365 Investment
Streamline user management and enhance security with Single Sign-On via Azure AD. By leveraging the Desk365 API/Webhook or Desk365 Power Automate connector, you can seamlessly integrate with various third-party applications and effortlessly fetch tickets into any custom-built or third-party solutions.
Choose a partner that helps you succeed
The number one reason people love Desk365 is because of our amazing customer service, product and engineering teams. We always strive for customer happiness and go beyond the boundaries to solve customer issues and deeply listen to your feedback to create a product that works for you.
Worried about the effort involved in switching to Desk365?
Don’t worry, we have got you covered.
We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.
