Looking for the best Zammad alternative?
Meet Desk365, a cloud-based modern helpdesk that helps you deliver excellent customer service through channels like Email, Support Portal, Microsoft Teams, Web Forms, and more.
Robust Ticketing Platform
Desk365 is a multi-channel ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This makes it easy to run a help desk that can interact well with Microsoft Teams as well as handle requests from other important channels which are convenient to your customers.
Affordable and Transparent Pricing
Provide top-notch customer support without breaking your bank. Zammad’s basic plan lacks important help desk features whereas Desk365 has a single Pro Plan that includes all the premium features that help your support team deliver outstanding service to your customers. Start your free trial with us starting today.
Ease of use
Delight your support team by shifting to an easy-to-use and intuitive help desk using Desk365. Set up your entire support operations within a few hours and start delighting your customers in no time. Our onboarding specialists will help you throughout your journey as you transition and onboard your helpdesk to Desk365.
Comparing Desk365 vs. Zammad
| Desk365 | Zammad | |
|---|---|---|
| Microsoft Teams App for Agents | ||
| Create tickets from Microsoft Teams | ||
| Email Ticketing | ||
| Customer Support Portal | ||
| Web Form / Web Widget | ||
| Automations | (More Robust & Powerful) | |
| Knowledge Base | ||
| SLAs | ||
| Custom Email Servers | ||
| Custom Ticket Fields | ||
| Custom Roles | ||
| Time Tracking | ||
| Customer Surveys | (Multiple Survey Types) | |
| Reports | (Multiple Custom Reports) | (Available only on higher tier plans) |
| Agent Collision Detection | ||
| Custom Statuses | ||
| API Access | ||
| Power Automate Connector | ||
| Azure AD Single Sign-On | (Easy to set-up) | |
| Onboarding Specialist | ||
| Email Support | ||
| Free Trial | (21 Days) | (30 Days) |
| Free Plan Available | ||
| Number of Users | Unlimited | Unlimited |
| Highest Paid Plan | $10/agent/month | €24/agent/month |
Last Updated Date: 29-May-2023
Choose a partner that helps you succeed
Why should you choose Desk365 over Zammad?
Desk365’s simplicity, customizability, affordability, and collaborative features make it the best Zammad alternative for your support team that wants to work efficiently and deliver stellar customer service.
Set up Powerful Automations
Set up advanced automation rules that get triggered during ticket creation and ticket updation. Highly configurable, easy to use interface, makes it easy to create workflows based on different ticket/customer properties, keywords, events, SLAs, replies, and more.
Robust SLAs
Desk365 has a powerful SLA module that enables you to set up periodic reminders and escalation rules that help you stay on top of ticket deadlines. Configure SLAs that suit your needs, whether it’s help desk wide or even specific SLAs for specific companies.
Measure Customer Sentiment using Surveys
Create and send surveys to get immediate feedback from your customers whenever a ticket is resolved or closed. Analyze the customer satisfaction ratings by measuring the quantifiable data from these surveys. Assess the data together with your team to identify the areas of improvement and make the necessary changes to streamline your support operations further.
Create Powerful Reports & Dashboards
Customize your reports to get insights on what’s most important for your business. Monitor critical help desk metrics such as customer satisfaction ratings, agent performance, ticket volume data, and more that are readily available in Desk365. Stay updated on how well your support team is performing and take better data-driven decisions using our powerful reporting module.
A Support Portal for your Customers
Offer your customers a web-based online portal through which they can create and manage tickets, monitor ticket status, and access solution articles from your Knowledge Base. Customize the Support Portal with respect to your brand guidelines. Advanced options allow you to restrict access to signed in users, Microsoft 365 sign-ins and even display specific articles to specific customers.
Better & Improved Collaboration Features
Collaborate effectively across multiple departments in your organization for providing instant customer support. Your agents can collaborate with other agents about specific tickets via comments and private notes. Discuss specific parts of the ticket with internal product experts from your company without leaving the Desk365 unified interface.
Track Time Spent on Tickets
Keeping track of how much time each of your agents spends on tickets is crucial for any help desk. You can either enter the precise time spent on a ticket or use a timer to keep a track of it. Time tracking is useful when you bill clients for the amount of time spent on tickets.
Leverage Your Microsoft 365 Investment
Streamline user administration while ensuring secure access by implementing Single Sign-on through Azure AD. With the Desk365 API/Webhook or the Desk365 Power Automate connector, you can seamlessly integrate with various third-party applications and effortlessly pull tickets into any custom-built or third-party solutions.
Worried about the effort involved in switching to Desk365?
Don’t worry, we have got you covered.
We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.
