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One plan. All inclusive. Transparent Pricing.

All-inclusive PRO plan covers all the features you need to provide great customer service.

Compare it with other products that require you to upgrade to enterprise level plans to get the features you need. 


Up to 3 agents

Limited to 50 tickets/month


Get going for free

All essential features included

  • Microsoft Teams Ticketing
  • Email Ticketing
  • Customer Support Portal
  • Web Form/Web Widget
  • Unified Inbox
  • Azure AD Single Sign-on
  • Automations
  • Knowledge Base
  • Customer Management
  • Responsive Mobile Web Apps


Unlimited End-users

$10 /agent/month billed yearly

$14/agent/month billed monthly

Everything in FREE +

  • Custom Email Servers
  • Custom Ticket Fields
  • Custom Forms
  • Custom Roles
  • Custom Reports & Graphs
  • Custom Ticket Views
  • Multiple Emails
  • Multiple Categories
  • Multiple Groups/Departments
  • Nested Dropdowns
  • Custom Response Templates
  • Canned Responses
  • API Access
  • Microsoft Power Automate Connector
  • SLA Management & Business Hours
  • SLA Reminders & Escalations
  • Customer Surveys & Reports
  • Ticket Trend Reports
  • Productivity/SLA Reports
  • Tasks/To-do Lists
  • Time Tracking
  • Collision Detection
  • Export Data
  • Import Data
  • Remove Desk365 Branding
  • Free Set-up and Installation
  • Priority Support

Pricing FAQs

We offer a 21-day free trial. After you sign up and create your Desk365 account, you can access all the features in both the Free Plan and Pro Plan for 21 days without providing your credit card information. When you’re confident Desk365 is the right fit for your business, you can add your credit card to purchase the Pro Plan from within your trial account.

Once your trial ends and if you decide not to upgrade to the Pro Plan, you’ll be moved automatically to the Free Plan which has a limited set of features.

We accept payment via all the major credit cards like Visa, MasterCard, American Express, Discover and Diner’s Club. We also accept payments via ACH transfer or wire transfer and work with PO/fulfillment processes for yearly subscriptions.

Yes, you can easily upgrade your subscription instantly. Click on ‘Plan & Billing’ in your Desk365 account to upgrade your subscription anytime. If at any point of time you are not satisfied with our product, you can also cancel your subscription, but your cancellation will come into effect only after the end of your term.
We offer both monthly and annual plans for agent-based pricing. You can choose whichever suits you the best.

Helpdesk staff who are actively working on tickets, managing them and replying to them are considered agents. Desk365 pricing is based on agents. You can have unlimited number of end-users who create tickets that are processed by your agents.

At Desk365, we understand our customers rely on us to run their day to day business processes and to keep their data secure. We take our responsibilities to our customers seriously – the security and reliability of the software application, data and systems are of paramount importance and our top priority. All of our data are hosted in highly secure data centers that are protected by biometric locks and under 24-hour surveillance. We also follow the latest security practices, and ensure the latest security patches are applied on our applications and servers.

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