Black Friday Offer: 10% off with promo code BF2023
Delight your customers at scale
How to Redeem the Offer
Upgrade to the Pro Plan from the app: Settings > Account > Plan & Billing tab.
Use code BF2023 and checkout before December 1st.
Provide best-in-class customer support without breaking your bank
Make it easy for your customers to reach you through all the channels that are convenient to them. Support them on all the channels they are comfortable with including Emails, Microsoft Teams, Phone, Web Portal, Web Forms/Web Widgets and manage them in a centralized inbox so that customer requests can be easily tracked, managed, and answered in an efficient manner. You no longer have to juggle between different tools and remember your passwords every time when you need to respond to your customers.
Collaborate with ease
A unified cloud-based help desk makes it easy for your agents to collaborate and provide quick and consistent service to your customers. Collaborate with other agents about specific tickets via comments and private notes. Split complex tasks into multiple tickets and resolve them together with your team. Discuss specific parts of tickets with product experts from your company to identify the best solution for the issue. Give customers a more human and personalized support experience.
Leverage Desk365’s built-in automation capabilities to categorize and route incoming tickets to the right support teams using advanced workflows and rules. Automatically assign tickets to agents based on keywords, events, skill level, replies, and more. Save time and resources by not having to manually forward tickets every time they arrive. Alert agents instantly on ticket replies and other ticket activities via email, web, and push notifications on Microsoft Teams.
Enable customers to find quick answers by themselves with a knowledge base. By implementing customer self-service functions by means of having a solid knowledge base, you can also free up your support team’s bandwidth so that they can spend more time on critical tickets assigned to them. Make more customers happy and have fewer conversations for your support team to handle every day. Display different solution articles for different customers providing tailored and personalized support experiences.
Customize to fit your needs
Customize your support portal, agent roles, ticket fields, workflows, and personalize the customer experience. Design your support portal to reflect your brand guidelines by applying your brand theme colors, logo, and favicon. Decide how your support team members can access Desk365. Roles can be set up for different scope levels (global, department, or individual) and feature levels. Customize the Create Ticket forms with different fields that fit your needs. Make the helpdesk behave how you want it to be.
Reporting and analytics
Powerful reporting features are necessary to track and measure team performance, customer satisfaction ratings, ticket trends data, and more in powerful visual charts. Live dashboards give you a holistic view of the daily happenings in your helpdesk so you can stay on top of your tickets and manage any escalations. Easily track agent’s time spent on tickets and to report on them. Build reports from scratch and customize them according to whatever you wish to analyze.
Interested in evaluating Desk365? Check out our all inclusive Pro Plan today with the free 21-day trial
All-inclusive PRO plan covers all the features you need to provide great customer service.
Compare it with other products that require you to upgrade to enterprise level plans to get the features you need.
$10 /agent/month billed yearly
$14/agent/month billed monthly
All essential features included
- Microsoft Teams Ticketing
- Email Ticketing
- Customer Support Portal
- Web Form/Web Widget
- Unified Inbox
- Azure AD Single Sign-on
- Knowledge Base
- Customer Management
- Responsive Mobile Web Apps
- Custom Email Servers
- Custom Ticket Fields
- Custom Ticket Forms
- Ticket Closure Rules
- Priority Support
- Collision Detection
- Import/Export Data
- Custom Roles
- Custom Reports & Graphs
- Custom Ticket Views
- Multiple Emails
- Multiple Categories
- Multiple Groups/Departments
- Nested Dropdowns
- Custom Response Templates
- Canned Responses
- API Access
- Microsoft Power Automate Connector
- SLA Management & Business Hours
- SLA Reminders & Escalations
- Customer Surveys & Reports
- Ticket Trend Reports
- Productivity/SLA Reports
- Tasks/To-do Lists
- Track time spent on tickets
We offer a 21-day free trial. After you sign up and create your Desk365 account, you can access all the features in both the Free Plan and Pro Plan for 21 days without providing your credit card information. When you’re confident Desk365 is the right fit for your business, you can add your credit card to purchase the Pro Plan from within your trial account.
Once your trial ends and if you decide not to upgrade to the Pro Plan, you’ll be moved automatically to the Free Plan which has a limited set of features.
We accept payment via all the major credit cards like Visa, MasterCard, American Express, Discover and Diner’s Club. We also accept payments via ACH transfer or wire transfer and work with PO/fulfillment processes for yearly subscriptions. You can choose from the following currencies: US dollar, Euro, British Pound, Australian Dollar.
Helpdesk staff who are actively working on tickets, managing them and replying to them are considered agents. Desk365 pricing is based on agents. You can have unlimited number of end-users who create tickets that are processed by your agents.
At Desk365, we understand our customers rely on us to run their day to day business processes and to keep their data secure. We take our responsibilities to our customers seriously – the security and reliability of the software application, data and systems are of paramount importance and our top priority. All of our data are hosted in highly secure data centers that are protected by biometric locks and under 24-hour surveillance. We also follow the latest security practices, and ensure the latest security patches are applied on our applications and servers.
Why choose Desk365?
Choose a partner that helps you succeed
Trusted by 3,000+ businesses around the world