Black Friday Offer: 10% off with promo code BF2023

Delight your customers at scale

Help your customer support team exceed expectations. Automation and self-service features help your team provide service at scale. Productivity and Collaboration features that make your support team stand out. All in an easy-to-use, intuitive UI that’s a breeze to set up.

No credit card required.

How to Redeem the Offer

STEP 1

Start Your Free Trial

Try Desk365 with our 21-day free trial. No credit card required.

STEP 2

Upgrade

Upgrade to the Pro Plan from the app: Settings > Account > Plan & Billing tab.

STEP 3

Complete your purchase

Use code BF2023 and checkout before December 1st.

Provide best-in-class customer support without breaking your bank

Desk365 is a modern helpdesk that helps you deliver outstanding customer service.

Omni-channel Support

Make it easy for your customers to reach you through all the channels that are convenient to them. Support them on all the channels they are comfortable with including Emails, Microsoft Teams, Phone, Web Portal, Web Forms/Web Widgets and manage them in a centralized inbox so that customer requests can be easily tracked, managed, and answered in an efficient manner. You no longer have to juggle between different tools and remember your passwords every time when you need to respond to your customers.

Collaborate with ease

A unified cloud-based help desk makes it easy for your agents to collaborate and provide quick and consistent service to your customers. Collaborate with other agents about specific tickets via comments and private notes. Split complex tasks into multiple tickets and resolve them together with your team. Discuss specific parts of tickets with product experts from your company to identify the best solution for the issue. Give customers a more human and personalized support experience.

Automations

Leverage Desk365’s built-in automation capabilities to categorize and route incoming tickets to the right support teams using advanced workflows and rules. Automatically assign tickets to agents based on keywords, events, skill level, replies, and more. Save time and resources by not having to manually forward tickets every time they arrive. Alert agents instantly on ticket replies and other ticket activities via email, web, and push notifications on Microsoft Teams.

Self-service

Enable customers to find quick answers by themselves with a knowledge base. By implementing customer self-service functions by means of having a solid knowledge base, you can also free up your support team’s bandwidth so that they can spend more time on critical tickets assigned to them. Make more customers happy and have fewer conversations for your support team to handle every day. Display different solution articles for different customers providing tailored and personalized support experiences.

Customize to fit your needs

Customize your support portal, agent roles, ticket fields, workflows, and personalize the customer experience. Design your support portal to reflect your brand guidelines by applying your brand theme colors, logo, and favicon. Decide how your support team members can access Desk365. Roles can be set up for different scope levels (global, department, or individual) and feature levels. Customize the Create Ticket forms with different fields that fit your needs. Make the helpdesk behave how you want it to be.

Reporting and analytics

Powerful reporting features are necessary to track and measure team performance, customer satisfaction ratings, ticket trends data, and more in powerful visual charts. Live dashboards give you a holistic view of the daily happenings in your helpdesk so you can stay on top of your tickets and manage any escalations. Easily track agent’s time spent on tickets and to report on them. Build reports from scratch and customize them according to whatever you wish to analyze.

Interested in evaluating Desk365? Check out our all inclusive Pro Plan today with the free 21-day trial

All-inclusive PRO plan covers all the features you need to provide great customer service.

Compare it with other products that require you to upgrade to enterprise level plans to get the features you need.

PRO

Unlimited End-users

$10 /agent/month billed yearly

$14/agent/month billed monthly

Start Trial

No credit card info needed

Request a demo

All essential features included

Microsoft Teams Ticketing
Email Ticketing
Customer Support Portal
Web Form/Web Widget
Unified Inbox
Azure AD Single Sign-on
Automations
Knowledge Base
Customer Management
Responsive Mobile Web Apps
Custom Email Servers
Custom Ticket Fields
Custom Ticket Forms
Ticket Closure Rules
Priority Support
Collision Detection
Import/Export Data

Custom Roles
Custom Reports & Graphs
Custom Ticket Views
Multiple Emails
Multiple Categories
Multiple Groups/Departments
Nested Dropdowns
Custom Response Templates
Canned Responses
API Access
Microsoft Power Automate Connector
SLA Management & Business Hours
SLA Reminders & Escalations
Customer Surveys & Reports
Ticket Trend Reports
Productivity/SLA Reports
Tasks/To-do Lists
Track time spent on tickets

Pricing FAQs

Do you offer a free trial?

We offer a 21-day free trial. After you sign up and create your Desk365 account, you can access all the features in both the Free Plan and Pro Plan for 21 days without providing your credit card information. When you’re confident Desk365 is the right fit for your business, you can add your credit card to purchase the Pro Plan from within your trial account.

What happens when my trial gets over?

Once your trial ends and if you decide not to upgrade to the Pro Plan, you’ll be moved automatically to the Free Plan which has a limited set of features.

What payment methods do you accept?

We accept payment via all the major credit cards like Visa, MasterCard, American Express, Discover and Diner’s Club. We also accept payments via ACH transfer or wire transfer and work with PO/fulfillment processes for yearly subscriptions. You can choose from the following currencies: US dollar, Euro, British Pound, Australian Dollar.

Can I upgrade or downgrade or cancel my subscription?

Yes, you can easily upgrade your subscription instantly. Click on ‘Plan & Billing’ in your Desk365 account to upgrade your subscription anytime. If at any point of time you are not satisfied with our product, you can also cancel your subscription, but your cancellation will come into effect only after the end of your term.

What are the available billing cycles?

We offer both monthly and annual plans for agent-based pricing. You can choose whichever suits you the best.

What is agent based pricing?

Helpdesk staff who are actively working on tickets, managing them and replying to them are considered agents. Desk365 pricing is based on agents. You can have unlimited number of end-users who create tickets that are processed by your agents.

Is my data safe?

At Desk365, we understand our customers rely on us to run their day to day business processes and to keep their data secure. We take our responsibilities to our customers seriously – the security and reliability of the software application, data and systems are of paramount importance and our top priority. All of our data are hosted in highly secure data centers that are protected by biometric locks and under 24-hour surveillance. We also follow the latest security practices, and ensure the latest security patches are applied on our applications and servers.

Why choose Desk365?

Get started in hours

Start delighting your customers in no time. Set-up your entire support operations within a few hours using the easy-to-use and intuitive UI of Desk365.

Reduce overall ticket volume

Allow customers to help themselves with the help of a knowledge base, giving them answers faster and lowering ticket volume for your support team.

Excellent Customer Support Team

People love Desk365 because of our extreme focus on customer experience. We listen deeply to customer feedback and constantly innovate the product based on it.

Highest Ratings in the Helpdesk Category!

Choose a partner that helps you succeed

"Desk365 has got all the right ingredients that a helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the helpdesk."

"Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets."

"Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend."

"After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round."

“We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. "