Your best alternative to Halp is here
Meet Desk365, a conversational ticketing system built exclusively for Microsoft teams. If you’re looking for a robust ticketing system with powerful features such as advanced automation, better reporting, surveys, and powerful email ticketing, Halp might not be the right fit for your business.
No credit card required
Robust Ticketing Platform
Desk365 offers a powerful ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This makes it easy to run a help desk that works great on Microsoft Teams and at the same time can handle requests from other channels like email, support portal, web forms, and more.
Affordable and Transparent Pricing
Provide excellent customer support without breaking your bank. Desk365 provides you with all the features you love at a much more affordable price. If you need additional features like Customer Surveys, Custom Email Server etc. you must purchase the premium plan in Halp, while Desk365 has a single Pro Plan that covers all the features.
Better & Advanced Reporting
Halp offers only basic reporting options. Get better and improved data on reports such as customer satisfaction ratings, ticket trends data or agent performance such as response time, resolved time, closed time. Stay updated on how well your support team is doing and take better data-driven decisions using our powerful built-in reports module
Comparing Desk365 vs. Halp
Here is an in-depth feature comparison between Desk365 and Halp, two prominent customer support platforms in the industry,
FEATURES
DESK365
HALP
Microsoft Teams App for Agents
Create Tickets from Microsoft Teams
Email Ticketing
Customer Support Portal
Web Form / Web Widget
Automations
Knowledge Base
SLAs
(Only available in Premium plans)
Custom Email Servers
(Only available in Premium plans)
Custom Ticket Fields
Custom Roles
Time Tracking
Customer Surveys
Reports
Agent Collision Detection
Custom Statuses and Categories
API Access
Power Automate Connector
Entra ID Single Sign-On
(Easy to set-up)
Onboarding Specialist
Email Support
Free Trial
(21 days)
(14 days)
Free Plan Available
Lowest Paid Plan
$12/agent /month
$15/agent /month
Highest Paid Plan
$12/agent /month
$45/agent /month
Last Updated Date: 1-April-2024
Don't just take our word for it, see why our customers choose us!
Hear from real people who have experienced the difference.
"We love Desk365! Former Zendesk Client"
Desk365 can be customized to your absolute liking. You can pull granular reporting, view and sort your tickets with ease and stay organized. There is so much automation, it’s very user-friendly and easy to set up. We are so glad to have made the switch from Zendesk and we would not….
Read MoreRobin B
Business Administration Management
Industry
Healthcare
"Great support. Make you feel they're part of your team"
Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.
Jeroen H
Scientist Sensortechnologies
Industry
Biotechnology
"Great Support Desk software for the price"
Super quick to set up, very cost effective, very flexible, great for automation and assigning tickets to the right queue. Customer support is very quick to respond if you need them. We were able to integrate this very easily and had this up and running within the day, no hesitation in….
Read MoreMarc W
Snr IT Director
Industry
IT
"The Helpdesk system everyone should know about"
Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.
Mirko B ​
System & Network Administrator
Industry
Oil and energy
"An Excellent Ticketing Portal"
It is so easy to use, we get timely support and it’s being constantly improved. Our IT Team started using Desk365 two years ago and we have never looked back. We find Desk365 intuatie and it contains all the relevant fields we could ever need. We’ve seen it grow into an impressive tool to help our team manage our shared workload with defined ownership but access to all agents.
Andy R
Network & Communications Support Specialist
Industry
IT
"Desk365 works with Teams!"
Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.Â
Lonny L
IT Manager
Industry
Farming
Why should you choose Desk365 over Halp?
Desk365’s features, customizability, and simplicity make it the best Halp alternative for the support team that wants to work efficiently and provide excellent customer service.
Prioritized Ticket Views
Create customized ticket views using easy to use filters that cover all ticket fields, including any custom fields you have created. Tickets can be automatically sorted in order of priority, due time, type, channel, status, and more however you wish to.
Automations Made Easy
Create automation rules that get triggered during ticket creation and ticket updation. Highly configurable, easy to use interface, makes it easy to create rules based on different ticket/customer properties, keywords, events, and more.
Advanced SLAs
Desk365 has a robust SLA module that enables you to set up periodic reminders before the tickets are due and help you stay on top of ticket escalations. You can also set up a No SLA policy if needed, have different default SLAs for different companies, and set up reminders/escalation rules to stay on top of ticket deadlines.
Measure Customer Sentiment using Surveys
Create and send customer surveys to get immediate feedback from your customers when tickets are closed or resolved. Analyze the data together with your support team to identify the areas of improvement and make the required changes to streamline your support operations further.
Self-Service Portal for Customers
Create and share solution articles with ease using the Knowledge Base. Share articles with other agents, review them, and publish them live. Save time and make it easy for the customers to find answers on their own without having to reach out to you every single time. Have a unique help-center portal for the different customers you have delivering personalized support experiences.
Customizable Support Portal
Provide your customers with an online portal through which they can create and manage tickets, access solution articles from your Knowledge Base. Customize the Support Portal with respect to your brand guidelines. Advanced configuration options allow you to restrict access to signed in users, Microsoft 365 sign-ins and even display specific articles to specific customers.
Reports & Dashboards
Create reports and visualize the data in powerful charts to monitor your team’s performance. Monitor metrics such as customer satisfaction ratings or agent performance and make the right decisions to improve your support team’s efficiency.Â
Single Sign-on with Entra ID
Simplify user administration and, at the same time, provide secure access using Single Sign-on through Entra ID. With the Desk365 API and web hooks, integrate with other third-party apps and services and pull the tickets directly into any custom built or third-party solutions.
Trusted by thousands of businesses around the world
Worried about the effort involved in switching to Desk365?
Don’t worry, we have got you covered.
We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.
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