Your best alternative to Halp is here

Meet Desk365, a conversational ticketing system built exclusively for Microsoft teams. If you’re looking for a robust ticketing system with powerful features such as advanced automation, better reporting, surveys, and powerful email ticketing, Halp might not be the right fit for your business.
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Robust Ticketing Platform

Desk365 offers a powerful ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This makes it easy to run a help desk that works great on Microsoft Teams and at the same time can handle requests from other channels like email, support portal, web forms, and more.

Affordable and Transparent Pricing

Provide excellent customer support without breaking your bank. Desk365 provides you with all the features you love at a much more affordable price. If you need additional features like Customer Surveys, Custom Email Server etc. you must purchase the premium plan in Halp, while Desk365 has a single Pro Plan that covers all the features.

Better & Advanced Reporting

Halp offers only basic reporting options. Get better and improved data on reports such as customer satisfaction ratings, ticket trends data or agent performance such as response time, resolved time, closed time. Stay updated on how well your support team is doing and take better data-driven decisions using our powerful built-in reports module

Comparing Desk365 vs. Halp

Features Desk365 Halp
Microsoft Teams Ticketing
Email Ticketing
Customer Support Portal
Web Form / Web Widget
Automations
Knowledge Base
SLAs (Only available in Premium plans)
Custom Email Servers (Only available in Premium plans)
Custom Ticket Fields
Custom Roles
Time Tracking
Customer Surveys (Multiple Survey Types)
Reports (Multiple Custom Reports) (Basic Reporting)
Agent Collision Detection
Custom Statuses and Categories
API Access
Azure AD Single Sign-On
Onboarding Specialist
Email Support
Free Trial (21 Days) (14 Days)
Free Plan Available
Number of Users Unlimited Unlimited
Lowest Paid Plan $10/agent/month $15/agent/month
Highest Paid Plan $10/agent/month $45/agent/month

Last Updated Date: 10-Sep-2022

Choose a partner that helps you succeed

“We had a very antiquated IT ticket system that was badly in need of a replacement. We had been shopping for some time when we discovered Desk365. We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it seemed like a natural fit. Once we did a product demonstration, trialed the product and experienced the outstanding support that the Desk365 team provides—the decision was quite easy. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Since seeing the ease of use and functionality, other non-IT departments in the facility have used Desk365’s infrastructure to help track issues during projects—and our Maintenance Department has incorporated Desk365 as their primary ticket system. Truly an outstanding product with a knowledgeable, prompt and courteous staff. They’re always ready for good design ideas you may have and the turnaround on ideas is lightning fast.”
Ryan Geiler
IT Director, Community Medical Center

Why should you choose Desk365 over Halp?

Desk365’s features, customizability, and simplicity make it the best Halp alternative for the support team that wants to work efficiently and provide excellent customer service.

Prioritized Ticket Views

Create customized ticket views using easy to use filters that cover all ticket fields, including any custom fields you have created. Tickets can be automatically sorted in order of priority, due time, type, channel, status, and more however you wish to.

Automations Made Easy

Create automation rules that get triggered during ticket creation and ticket updation. Highly configurable, easy to use interface, makes it easy to create rules based on different ticket/customer properties, keywords, events, and more.

Advanced SLAs

Desk365 has a robust SLA module that enables you to set up periodic reminders before the tickets are due and help you stay on top of ticket escalations. You can also set up a No SLA policy if needed, have different default SLAs for different companies, and set up reminders/escalation rules to stay on top of ticket deadlines.

Measure Customer Sentiment using Surveys 

Create and send customer surveys to get immediate feedback from your customers when tickets are closed or resolved. Analyze the data together with your support team to identify the areas of improvement and make the required changes to streamline your support operations further.

Self-Service Portal for Customers

Create and share solution articles with ease using the Knowledge Base. Share articles with other agents, review them, and publish them live. Save time and make it easy for the customers to find answers on their own without having to reach out to you every single time. Have a unique help-center portal for the different customers you have delivering personalized support experiences.

Customizable Support Portal

Provide your customers with an online portal through which they can create and manage tickets, access solution articles from your Knowledge Base. Customize the Support Portal with respect to your brand guidelines. Advanced configuration options allow you to restrict access to signed in users, Microsoft 365 sign-ins and even display specific articles to specific customers.

Reports & Dashboards

Create reports and visualize the data in powerful charts to monitor your team’s performance. Monitor metrics such as customer satisfaction ratings or agent performance and make the right decisions to improve your support team’s efficiency. 

Single Sign-on with Azure AD

Simplify user administration and, at the same time, provide secure access using Single Sign-on through Azure AD. With the Desk365 API and web hooks, integrate with other third-party apps and services and pull the tickets directly into any custom built or third-party solutions.

Worried about the effort involved in switching to Desk365?

Don’t worry, we have got you covered.

We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.

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