Your best alternative to Halp is here
Robust Ticketing Platform
Affordable and Transparent Pricing
Provide excellent customer support without breaking your bank. Desk365 provides you with all the features you love at a much more affordable price. If you need additional features like Customer Surveys, Custom Email Server etc. you must purchase the premium plan in Halp, while Desk365 has a single Pro Plan that covers all the features.
Better & Advanced Reporting
Comparing Desk365 vs. Halp
|Microsoft Teams Ticketing|
|Customer Support Portal|
|Web Form / Web Widget|
|SLAs||(Only available in Premium plans)|
|Custom Email Servers||(Only available in Premium plans)|
|Custom Ticket Fields|
|Customer Surveys||(Multiple Survey Types)|
|Reports||(Multiple Custom Reports)||(Basic Reporting)|
|Agent Collision Detection|
|Custom Statuses and Categories|
|Azure AD Single Sign-On|
|Free Trial||(21 Days)||(14 Days)|
|Free Plan Available|
|Number of Users||Unlimited||Unlimited|
|Lowest Paid Plan||$10/agent/month||$15/agent/month|
|Highest Paid Plan||$10/agent/month||$45/agent/month|
Last Updated Date: 10-Sep-2022
Choose a partner that helps you succeed
Why should you choose Desk365 over Halp?
Prioritized Ticket Views
Automations Made Easy
Desk365 has a robust SLA module that enables you to set up periodic reminders before the tickets are due and help you stay on top of ticket escalations. You can also set up a No SLA policy if needed, have different default SLAs for different companies, and set up reminders/escalation rules to stay on top of ticket deadlines.
Measure Customer Sentiment using Surveys
Create and send customer surveys to get immediate feedback from your customers when tickets are closed or resolved. Analyze the data together with your support team to identify the areas of improvement and make the required changes to streamline your support operations further.
Self-Service Portal for Customers
Customizable Support Portal
Reports & Dashboards
Create reports and visualize the data in powerful charts to monitor your team’s performance. Monitor metrics such as customer satisfaction ratings or agent performance and make the right decisions to improve your support team’s efficiency.
Single Sign-on with Azure AD
Simplify user administration and, at the same time, provide secure access using Single Sign-on through Azure AD. With the Desk365 API and web hooks, integrate with other third-party apps and services and pull the tickets directly into any custom built or third-party solutions.
Worried about the effort involved in switching to Desk365?
Don’t worry, we have got you covered.
We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.
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