The modern Jitbit Alternative is here
Meet Desk365, a cloud-based modern helpdesk that enables you to deliver outstanding customer service across multiple channels such as Microsoft Teams, Email, Support Portal, Web Forms, and more
No credit card required.
Powerful Ticketing Platform
Desk365 offers a robust ticketing platform, that incorporates Microsoft Teams ticketing, custom email servers, and a customer support portal. This allows for the smooth operation of a helpdesk that excels on Microsoft Teams while efficiently managing requests from other channels such as email, support portal, and web forms.
Affordable and Transparent Pricing
Deliver outstanding support without breaking your bank. Desk365 offers you all the essential features you love at a much more affordable cost. Our all-inclusive Pro plan covers all the advanced features to run a modern helpdesk unlike Jitbit which has limited features and expensive subscription plans.
Ease of use
Stop using complicated software for your support operations. Upgrade your support operations with Desk365, a helpdesk solution that is user-friendly and intuitive in nature. Set-up is effortless and our onboarding experts will help you throughout your journey as you transition and onboard your help desk to Desk365.
Comparing Desk365 vs. Jitbit
Here is an in-depth feature comparison between Desk365 and Jitbit, two prominent customer support platforms in the industry,
Features
Desk365
Jitbit
Microsoft Teams App for Agents
Create tickets from Microsoft Teams
Email Ticketing
Customer Support Portal
Web Form / Web Widget
Automations
(More Robust & Powerful)
Knowledge Base
SLAs
(Can be set-up only through automations)
Custom Email Servers
Custom Ticket Fields
Custom Roles
Time Tracking
Customer Surveys
(Multiple Survey Types)
(Can be set-up only through automations)
Reports
(Multiple Custom Reports)
Agent Collision Detection
Custom Statuses and Categories
(Only available in Plus & Pro plans)
API Access
Power Automate Connector
Azure AD Single Sign-On
(Easy to set-up)
Onboarding Specialist
Email Support
Free Trial
(21 Days)
(15 Days)
Free Plan Available
Lowest Paid Plan
$10/agent/month
$29/agent/month
Highest Paid Plan
$10/agent/month
$249/agent/month
Last Updated Date: 1-April-2024
Don't just take our word for it, see why our customers choose us!
Hear from real people who have experienced the difference.
Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.
Posted on
February 26, 2023
Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.
Posted on
February 22, 2023
Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.
Posted on
March 14, 2023
Why should you choose Desk365 over Jitbit?
Desk365’s features, customizability, and simplicity make it the premier Jitbit alternative for the support team that wants to work efficiently and enhance customer service.
Boost Agent Productivity
Easily establish automation rules that are activated upon ticket creation and updates. The highly configurable and user-friendly interface of Desk365 enables you to effortlessly create complex workflows based on various ticket/customer properties, keywords, subject lines, SLAs, and more.
Robust SLAs
Desk365’s powerful SLA module allows you to create periodic reminders prior to ticket due dates, assisting you in keeping track of ticket commitments. The ability to implement a no SLA policy, apply different default SLAs for various companies, and set reminders and escalation rules to manage customer tickets is also available.
Measure Customer Sentiment using Surveys
Create and send surveys to receive direct feedback from customers, gauge customer satisfaction by analyzing quantifiable data from these surveys. Collaborate with your team to identify areas that require improvement and make the necessary modifications to boost your support team’s performance.
Create Powerful Reports
Tailor your reports to concentrate on the aspects that are most crucial for your business. Keep track of crucial metrics such as ticket trends or agent performance and make informed decisions to boost your business. Stay informed about your support team’s performance and make data-driven decisions using our robust reporting module.
Self-Service Capabilities
Provide your customers with an online portal where they can create and manage tickets, and access solution articles from your Knowledge Base. Customize the Support Portal to align with your brand guidelines. Advanced options enable you to restrict access to logged-in users, and even display specific articles to specific customers.
Better & Improved Collaboration Features
Effortlessly collaborate across different departments in your organization to provide timely customer support. Allow agents to exchange comments and private notes on specific tickets and consult with internal product experts within your organization directly from the Desk365 unified interface.
Monitor the Time Spent on Tickets
Monitoring the time each agent spends on tickets is vital for any help desk. You can either manually enter the exact time spent on a ticket or utilize a timer to keep track of it. Time tracking is beneficial when billing clients for the work completed on tickets.
Partner That Helps You Succeed
Our commitment to customer satisfaction drives us to go above and beyond in resolving issues and attentively listen to feedback to improve our product for you. Begin your trial now to experience our exceptional customer service.
Worried about the effort involved in switching to Desk365?
Don’t worry, we have got you covered.
We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.
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