MSP Customer Support Made Easy

MAKE IT STAND OUT.

MSP Customer Support Made Easy

You need to be on top of all your customer requests, adhere to SLAs on specific contracts, be informed of tickets that may breach SLAs, pro-actively reach out to customers and much more. Deliver outstanding customer service with Desk365.

No credit card required.

Provide Exceptional Customer Service.

With Desk365 you’ll have all the tools to provide exceptional service to your customers. Request a demo today to explore the MSP specific features built into Desk365.

SLAs.

Setup automatic reminder and escalation rules. Intuitive UI helps agents have full understanding of approaching deadlines.

Time Tracking.

Keep track of billable time and report on them with ease. Run a timer while working on tickets or choose to manually enter time spent.

Automations.

Automation rules that get triggered during ticket creation and ticket updates. Highly configurable based on ticket/customer properties and events.

Support Bot.

Go where your customers are. Make it easy for your customers to create and manage tickets with the Microsoft Teams Support Bot.

Agent Bot.

Collaborate better with the Desk365 Agent Bot. Helps your support team be on top of their support requests without leaving Microsoft Teams.

Knowledge Base.

Provide a self service portal for your customers with a Knowledge Base of frequently requested solution articles.

Contracts.

Fixed Price, Retainer, Time and Material, Break-fix or Block Hour. Setup your customers with specific contracts and SLAs associated with them.

Surveys.

Keep track of customer satisfaction with surveys. Multiple survey templates including CSAT, Star Rating and Net Promoter Score surveys.

Unified Inbox.

A single inbox where all your customer support requests are present. Your agents can now collaborate and manage requests from all channels in one easy to use, intuitive interface.