Looking for the best osTicket Alternative?
You’re in the right place.
Meet Desk365, a cloud-based modern helpdesk that lets you deliver excellent customer service across multiple channels like Email, Support Portal, Microsoft Teams, Web Forms and more.
Powerful Ticketing Platform
Desk365 provides a robust ticketing system, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This makes it easy to run a help desk that works great on Microsoft Teams and at the same time can handle requests from various channels like email, support portal, and web forms.
Affordable and Transparent Pricing
Provide excellent customer support without breaking your bank. Desk365 offers you all the premium features your support team would love to have at an affordable price. Our all-inclusive Pro plan covers all the necessary features to run a modern helpdesk unlike osTicket which has limited features.
Ease of use
Delight your support team by shifting to an easy-to-use and intuitive help desk using Desk365. Set up your entire support operations within a few hours and start delighting your customers in no time. Our onboarding experts will guide you throughout your journey as you transition and onboard your helpdesk to Desk365.
Comparing Desk365 vs. osTicket
|Microsoft Teams App for Agents|
|Create tickets from Microsoft Teams|
|Customer Support Portal|
|Web Form / Web Widget|
|Automations||(More Robust & Powerful)|
|Custom Email Servers|
|Custom Ticket Fields|
|Customer Surveys||(Multiple Survey Types)|
|Agent Collision Detection|
|Custom Statuses and Categories|
|API Access||(Only ticket creation is supported)|
|Azure AD Single Sign-On||(Easy to set-up)|
|Free Trial||(21 Days)||(30 Days)|
|Free Plan Available|
|Highest Paid Plan||$10/agent/month||$9/agent/month|
Last Updated Date: 24-Jan-2023
Choose a partner that helps you succeed
Why should you choose Desk365 over osTicket?
Desk365’s features, customization options, and easy-to-use interface that requires minimum training, make it the best osTicket alternative for the support team that wants to work efficiently and improve customer service.
Improve Agent Efficiency
Set up Automation rules that get triggered during ticket creation and ticket updates. Highly configurable, easy to use interface, allows you to effortlessly create advanced workflows based on different ticket/customer properties, subject line, description, SLAs, and more.
Desk365’s robust SLA module allows you to create periodic reminders before the tickets are due and help you stay on top of ticket deadlines. The option to implement a No SLA policy, use different default SLAs for various companies, and establish reminders and escalation rules to manage customer tickets effectively is available.
Analyze Customer Sentiment using Surveys
Create and send surveys to obtain direct feedback from your customers. Evaluate customer satisfaction through the quantitative data obtained from the surveys. Collaborate with your team to analyze the results, identify areas for improvement and make changes to boost your support team’s performance.
Generate Comprehensive Reports
Tailor your reports to gain insight into what’s crucial for your business. Keep an eye on metrics such as customer satisfaction scores or agent performance and make informed decisions to enhance your business. Stay informed about the performance of your support team and make data-driven decisions with our powerful reports module.
Self-Service Portal for Customers
Offer your customers a web-based portal where they can manage and create tickets, and access solution articles from your Knowledge Base. Personalize the Support Portal with your branding and colors. Advanced options allow you to limit access to signed-in users, Microsoft 365 sign-ins, and even display specific articles to selected customers.
Enhanced Collaboration Capabilities
Easily collaborate across departments in your organization to provide timely customer support. Enable agents to share comments and private notes on specific tickets, and directly consult internal product experts within your organization through Desk365’s unified inbox. Internal collaboration tools assist agents in resolving customer problems collectively.
Monitor the Time Spent on Tickets
Monitoring the time each agent spends on tickets is essential for any help desk. You can either enter the precise time spent on a ticket or use a timer to keep a track of it. Time tracking is useful when billing clients for the work done on tickets.
Partner That Helps You Succeed
We always strive for customer happiness and go beyond the boundaries to address any issues and deeply listen to your feedback to enhance our product for you. Start your trial now to experience our exceptional customer service.
Worried about the effort involved in switching to Desk365?
Don’t worry, we have got you covered.
We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.
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