Make it stand out.

Proactive Customer Support

You’ve engineered an awesome SaaS product. Your customers love spending time on it. Provide in-context customer support within your product.

Tools that make a difference.

With Desk365 you’ll have all the tools to provide exceptional service to your customers. Request a demo today to explore the SaaS specific features built into Desk365.

Web Widget.

Web widget that can be easily configured to fit into your website or web product. Powerful way for your customers to send in-context information while creating tickets.


Setup automatic reminder and escalation rules. Intuitive UI helps agents have full understanding of approaching deadlines.


Automation rules that get triggered during ticket creation and ticket updates. Highly configurable based on ticket/customer properties and events.

Agent Bot.

Collaborate better with the Desk365 Agent Bot. Helps your support team be on top of their support requests without leaving Microsoft Teams.

Support Portal.

Make full use of the Support Portal by including your Knowledge Base with solution articles and frequently asked questions. Makes it easy for your customers to get quick self-help and contact you only for the important issues that your agents can look into.

Unified Inbox.

A single inbox where all your customer support requests are present. Your agents can now collaborate and manage requests from all channels in one easy to use, intuitive interface.

Override CSS