Best Vivantio Alternative for Businesses in 2025

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If you’re exploring customer support software beyond Vivantio, you’re not alone. Choosing the right helpdesk platform is crucial for delivering exceptional service and streamlining your support workflows. Thankfully, there are several Vivantio alternatives—like Desk365—that combine intuitive design, powerful automation, and seamless integrations to elevate your customer experience. In this guide, we’ll highlight some of the best options available, helping you make an informed decision that fits your business needs and scales with your growth. 

Why is Desk365 the best Vivantio alternative?

Features that enrich your customer experience

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AI Agent

AI-powered support for faster, consistent, and contextual replies.

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Automation

Save time by automating repetitive tasks and ticket workflows.

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SLA Reminders and Escalations

Stay on top of deadlines with reminders and automatic escalations for overdue tickets.

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Round Robin Ticket Assignment

Distribute tickets evenly to agents for balanced workload.

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Customization

Customize your helpdesk with ticket forms, fields, and branded portals to fit your needs.

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Knowledge Base

Provide instant answers with a centralized library of articles and FAQs.

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Data and Analytics

Gain insights with reports and dashboards to improve support performance.

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Real Time Alerts & Notification

Instant notifications alert agents to ticket updates, replies, status changes, and more.

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Collaboration & Change Management

Streamline teamwork, approvals, and
ticket visibility.

EXPLORE ALL FEATURES

Comparing Desk365 vs. Vivantio

Here is an in-depth feature comparison between Desk365 and Vivantio, two prominent customer support platforms in the industry

FEATURES

DESK365

VIVANTIO

Pricing

Starts at $12 /agent /month

Pricing not listed

Microsoft Teams Integration

Native, full-featured integration to manage tickets, reply to customers, run automations, and collaborate with your team entirely inside Teams

Teams Bot supports create/update/close tickets, but requires admin setup and configuration steps.

AI Capabilities

AI-powered ticket summaries, automated KB creation, draft and re-draft options, multilingual support and grammar check to speed up resolutions

AI features including sentiment analysis, ticket summarization, KB creation; integrations with OpenAI and Gemini.

SLA Management

Custom SLA rules by priority,; automated breach alerts; SLA reports

Configurable service levels beyond “open→close” with milestones (e.g., response/diagnose/fix); extensive SLA resources.

Automation

Time-based triggers, AI-powered workflow actions, auto-assigning, and escalation

Extensive routing, tasks, conditional forms, webhooks/API—flexible, but broader admin workload.

Collaboration

In-Teams ticket collaboration, private agent notes, and real-time updates without leaving Teams

Omnichannel via connectors (e.g., WhatsApp, SMS/Twilio, O365); capability is broad but setup varies by channel.

Reporting & Analytics

Customizable reports, real-time dashboards, and CSAT tracking

Robust BI with real-time stats and Power BI integrations—strong, but can require external BI skills.

User Interface

Simple and intuitive

Learning curve and complex backend/navigation.

Free Trial

21 days

Free trial available

Why choose Desk365 ?

Customers who choose Desk365 feel the difference. Built for and by customers, every feature, every detail is crafted so our users’ lives are simplified. 

Set up in minutes

Migrate, onboard, and get started with your new helpdesk almost instantly.  

Support that goes the extra mile

Have questions? Need help? Desk365 is committed to real human support and providing true resolution.

Easy to use

Intuitive software your teams can pick-up in no-time. Ensure a smooth experience for both your agents and your customers.  

Highest ROI and product value

Reduce costs and increase agent productivity from day 1 so your business sustains growth.

No credit card required.

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Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt."

Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the Helpdesk .

Jugal Piplani

Technical Solutions Manager, Gapcloud

"Highly Recommend."

Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend.

Jessica Harrison

Sr. Associate, Christopher Consultants, Ltd.

"They really make you feel they are part of your team."

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Industry

Biotechnology

"A very good system all round."

After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round.

Andy Roberts

Network & Communications Support Specialist, CSG

"Truly an outstanding product with a knowledgeable, prompt and courteous staff."

We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. 

Ryan Geiler

IT Director, Community Medical Center

"The Helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Industry

Oil and energy

"Desk365 has plenty of features which we love to use."

“Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets.”

Jan Schwärzel

CTO, ComSet AG

"Teams integration is fantastic!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Industry

Farming

Security, Safety and Compliance

  • At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.
  • To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.
  • We are SOC 2 Type 2 Certified and GDPR compliant.
Desk365 - AI-powered ticketing for teams of all sizes

Conclusion

When it comes to finding the perfect Vivantio alternative, Desk365 stands out as a reliable, feature-rich solution designed to streamline your customer support effortlessly. Ready to experience how Desk365 can transform your helpdesk operations? Try Desk365 free for 21 days or book a personalized demo today to see it in action and discover why so many businesses trust Desk365 for their support needs.