Customer stories

7,000+ customers across 60+ countries trust
Desk365 to power their support operations.

From ensuring their workflow is streamlined, to freeing up their agent band-width, see how customers use the Desk365 ticketing platform.

Trusted by businesses around the world

5-2.png
Untitled-design-20.png
6-2.png
2-2.png
7-2.png
17.png
4-2.png
1-2.png
10-1-1.png
11-1-1.png
8-1-1.png
7-1-1.png
Untitled-design-23.png
5-1-1.png
6-1-1.png
9-1-1.png
Untitled-design-24.png
3-1-1.png

Results

Here’s how our customers put Desk365 to work—streamlining internal ops, supporting external users, and scaling smarter with a helpdesk that actually helps.

How concurrent used Desk365 to streamline operations & boost agent efficiency

Read customer story

MMRO builds a scalable, compliant support system with Desk365

Read customer story

Automated, integrated, scalable: How CMC rebuilt their helpdesk

Read customer story

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt."

Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the Helpdesk .

Jugal Piplani

Technical Solutions Manager, Gapcloud

"Highly Recommend."

Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend.

Jessica Harrison

Sr. Associate, Christopher Consultants, Ltd.

"They really make you feel they are part of your team."

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Industry

Biotechnology

"A very good system all round."

After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round.

Andy Roberts

Network & Communications Support Specialist, CSG

"Truly an outstanding product with a knowledgeable, prompt and courteous staff."

We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. 

Ryan Geiler

IT Director, Community Medical Center

"The Helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Industry

Oil and energy

"Desk365 has plenty of features which we love to use."

“Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets.”

Jan Schwärzel

CTO, ComSet AG

"Teams integration is fantastic!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Industry

Farming

Top rated

Customers don’t shy away from sharing the product love with the world. Desk365 is repeatedly highly rated on review platforms 

Why customers across industries, geographies and team sizes trust Desk365

Set up in 5 minutes

Migrate, onboard, and get started with your new helpdesk almost instantly.  

Highest ROI and product value

Reduce costs and increase agent productivity from day 1 so your business sustains growth.

Easy to use

Intuitive software your teams can pick-up in no-time. Ensure a smooth experience for both your agents and your customers.  

Support that goes the extra mile

Have questions? Need help? Desk365 is committed to real human support and providing true resolution.

Security, Safety and Compliance

  • At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.
  • To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.
  • We are SOC 2 Type 2 Certified and GDPR compliant.

Join the teams who simplified, scaled, and streamlined their helpdesk

Try Desk365 free for 21 days. No credit card required. Plans starts at $12/month.

START YOUR FREE TRIAL
REQUEST DEMO