Customer stories
7,000+ customers across 60+ countries trust
Desk365 to power their support operations.
From ensuring their workflow is streamlined, to freeing up their agent band-width, see how customers use the Desk365 ticketing platform.
Trusted by businesses around the world
Results
Here’s how our customers put Desk365 to work—streamlining internal ops, supporting external users, and scaling smarter with a helpdesk that actually helps.
Wall of Love
A showcase of candid feedback, shoutouts, and memorable Desk365 wins sourced from our global user community across Reddit, LinkedIn and on our support tickets.
Variety is the spice of life!
So this morning I migrated us from Jira to Desk365 for our ticketing solution. I hated how convoluted Jira is to configure. It took me a few days to get it where I almost wanted it. I had Desk365 completely done in two hours. You know, it definitely was a different mental box to find myself in and it's just another day of enjoying the variety of things I find myself working on.
The Helpdesk system everyone should know about
Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.
A very good system all round.
After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round.
I was pleasantly surprised!
We've been using Desk365 for around 2.5 years. When we first started using it I asked them how do I put in a feature request, and they said just open a ticket. So I did, and a few days ago the ticket was updated when they released the feature I wanted. I was pleasantly surprised.
Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt.
Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the Helpdesk.
Desk365 has been a great partnership
From Day 1 - They've helped us organize, track and keep our associates accountable to our advisors in assisting them with their daily needs.
Really happy with the product
Hi, we have been using your system for a few years now and have been really happy with the product . Thanks for making the last change I requested.
Fast support, answers for everything.
They are really good at helpdesk software. They have had an answer for everything that I have asked and when a feature didn't exist yet, they would add it. It was super easy to set up because they do not try to do more things than they advertise. I use it every day to work with my colleagues.
They really make you feel they are part of your team.
Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answered quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.
Finally went on with desk365 coz it felt very light , easy to setup
We too felt that these Freshdesk and Zendesk were too overpriced and bloated with features. And as a small team we don't wanna spend our huge portion of our budget for these overpriced tools. We explored few options finally went on with desk365 coz it felt very light , easy to setup and use. And it was available at very low cost. It saved a huge amount of money that we would have spent on those heavy priced tools.
Great product with amazing support
We use Desk365. Among all the vendor apps we use, this is the one I like the most. Great product with amazing support. They are continuously innovating and adding new features.
Their support team is probably the most efficient support
We were originally with Zendesk and as we implemented and grew the cost skyrocketed. We made the decision to transition to Desk365, saving critical costs to better support our nonprofit and better mobilize our help desk ticketing system. The integration of both the ticketing submissions and the knowledge base within teams is a game changer! I also just have to say their support team is probably the most efficient support I receive out of all of our vendors. They truly take care of their customers!
Teams integration is fantastic!
Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.
Looking for new helpdesk system. Currently using free osticket. What you would offer? Cons and pros. Thanks!
Truly an outstanding product with a knowledgeable, prompt and courteous staff.
We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff.
Top rated
Customers don’t shy away from sharing the product love with the world. Desk365 is repeatedly highly rated on review platformsÂ
Why customers across industries, geographies and team sizes trust Desk365
Set up in minutes
Migrate, onboard, and get started with your new helpdesk almost instantly. Â
Highest ROI and product value
Reduce costs and increase agent productivity from day 1 so your business sustains growth.
Easy to use
Intuitive software your teams can pick-up in no-time. Ensure a smooth experience for both your agents and your customers. Â
Support that goes the extra mile
Have questions? Need help? Desk365 is committed to real human support and providing true resolution.
Don't just take our word for it, see why our customers choose us!
Hear from real people who have experienced the difference.
Security, Safety and Compliance
- At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.
- To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.
- We are SOC 2 Type 2 Certified and GDPR compliant.
Join the teams who simplified, scaled, and streamlined their helpdesk
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