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At Desk365, we are committed to continually improving our platform to enhance the support experience for both support agents and end-users. This recent round of product updates reflects our dedication to simplifying processes and increasing functionality. In this blog post, we will explore the new...
Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity of customer inquiries, the need for robust help desk...
We are thrilled to announce a significant update to Desk365 – the introduction of the Agent Portal within the Desk365’s Agent Bot. This...
Crafting an exceptional thank you note for your customers is key to standing out in a competitive market. It’s about more than just...
At Desk365, we are constantly striving to improve our platform and enhance user experience. In continuation to it, we are excited to introduce...
Employee engagement is crucial for creating a positive work environment. Did you know, 80% of employees believe that engagement is key to achieving...
In today’s digital era, providing seamless access to information and support is crucial for organizations striving to enhance user experience. One effective way...
When you’re a customer service representative, it’s tough when mistakes happen. Despite everyone’s best efforts, errors can occur in this fast-paced business world....
Imagine when customers have an issue with a product or service they’re using, like their computer acting up or their internet being really...
Are you dealing with hundreds of customer inquiries every day from across various channels? Does it feel like a big job to track...
In today’s fast-paced world of customer support and ticket management, having the right tools can significantly impact efficiency and collaboration. Desk365 stands out...
At Desk365, we are committed to continually improving our platform to enhance the support experience for...
Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity...
As businesses transitioned to remote work during the COVID-19 pandemic, Microsoft Teams emerged as an indispensable...
Are you curious about knowing the difference between a help desk and a service desk? While...
We’re excited to unveil two highly anticipated updates for Desk365: Round-Robin ticket assignments and Custom Domain...
We’re thrilled to announce several new features and enhancements in Desk365, designed to improve ticket management...
In today’s fast-paced business environment, effective communication among team members is crucial for achieving success. Traditional email inboxes often lead to confusion, missed...
A help desk is a centralized point of contact for customers or end-users to get assistance with their issues, questions, or concerns. Help...
As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has become paramount. Service...
According to the Intercom Customer Service Trends Report 2023, 89% of support leaders consider personalized support as a crucial factor that sets them...
In today’s fast-paced and technology-driven world, it’s crucial to be as efficient as possible to keep up with the demands of work and...
The well-known business axiom “Customer is King” effectively summarizes the importance of prioritizing customer satisfaction. Customers typically hold high expectations for the support...
https://www.youtube.com/watch?v=TbIbdCdn6_A According to this Business of Apps article, the number of active users using Microsoft Teams saw a huge rise during the pandemic...
At Desk365, we are committed to continually improving our platform to enhance the support experience for both support agents and...
Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity of customer inquiries, the...
As businesses transitioned to remote work during the COVID-19 pandemic, Microsoft Teams emerged as an indispensable tool for maintaining communication...
Are you curious about knowing the difference between a help desk and a service desk? While both of these IT...
We’re excited to unveil two highly anticipated updates for Desk365: Round-Robin ticket assignments and Custom Domain setup, along with several...
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