Desk365 is now SOC 2 Type 2 Compliance Certified

Soc 2 Type 2

We’re proud to share that Desk365 has achieved SOC 2 Type 2 compliance certification! This achievement underscores our dedication to safeguarding our customers’ data privacy and security. 

It’s a testament to our ongoing efforts to ensure that our customers can trust us with their sensitive information. Now, let’s delve into what it means to be SOC 2 Type 2 compliant. 

What is SOC 2 Type 2 Compliance?

An organization’s adherence to effective internal controls for securing and safeguarding customer data is what SOC 2 Type 2 compliance entails. 

But first, let’s grasp the basics of SOC 2. 

Developed by the American Institute of Certified Public Accountants (AICPA), SOC 2, or Service Organization Control 2, sets requirements for businesses that store customer data in the cloud. This is particularly relevant for SaaS companies and those utilizing cloud storage for customer information. 

Under SOC 2, businesses must undergo an audit by an external AICPA-accredited auditor. SOC 2 reports come in two types: Type 1 and Type 2, depending on the depth of the audit and the monitoring period.  

Difference between SOC 2 Type 1 and Type 2

The SOC 2 Type 1 compliance report assesses the specific procedures and control measures implemented by a SaaS company at a particular point in time.  

On the other hand, the SOC 2 Type 2 report extends its examination beyond a snapshot, scrutinizing these procedures and controls over a defined period, typically lasting several months.  

This longer-term evaluation provides a more comprehensive understanding of how effectively the controls operate over time and offers greater assurance regarding the company’s ongoing commitment to security and compliance 

Why SOC 2 Type 2 matters?

SOC 2 Type 2 compliance certification holds significant importance for organizations as it serves as a testament to their commitment to data security and privacy. 

Achieving SOC 2 Type 2 compliance demonstrates that an organization has implemented robust controls and procedures to protect sensitive customer data over an extended period.  

This certification is crucial for building trust with customers and stakeholders, as it assures them that their data is handled with the utmost care and follows industry-leading security standards.  

Furthermore, SOC 2 Type 2 compliance helps organizations meet regulatory requirements and industry standards, positioning them as reliable and trustworthy partners. 

"At Desk365, our 'customer first' philosophy guides every step we take. Our ongoing compliance journey underscores our commitment to delivering a safe and reliable solution tailored to organizational needs. We're deeply grateful for the trust and partnership of our customers and remain dedicated to serving them with unmatched excellence."
Desk365 CEO
Kumar Krishnasami
CEO & Founder

Our path to SOC 2 Type 2 Compliance

Achieving SOC 2 Type 2 compliance isn’t an overnight achievement; it’s the culmination of extensive efforts, dedication, and a company-wide focus on security. At Desk365, we embarked on a comprehensive journey to attain this significant milestone, following these key steps: 

  • Assessment: We engaged an independent auditor to thoroughly evaluate our internal controls and policies, ensuring alignment with SOC 2 Type 2 requirements. 
  • Gap Analysis: Through meticulous examination, we identified areas within our security protocols that required enhancement and reinforcement to meet compliance standards. 
  • Enhancements: Taking prompt action, we implemented necessary improvements to our security measures, policies, and procedures, bolstering our overall security posture. 
  • Documentation: Our commitment to transparency led us to meticulously document our security practices and controls, ensuring clarity and accountability in our compliance efforts. 
  • Audit and Certification: Undergoing a rigorous audit process, we subjected our practices to scrutiny to validate adherence to SOC 2 Type 2 criteria, ultimately earning our certification

At Desk365, we uphold the highest standards of compliance, leveraging advanced tools to streamline our efforts. We use Sprinto, a cutting-edge compliance management platform, to oversee and maintain our compliance endeavors consistently.  

Through Sprinto, we gain real-time visibility across our organization, ensuring comprehensive security and compliance integrity across our systems.

Start your secure collaboration journey with Desk365

At Desk365, we provide our clients with the best experience while prioritizing their trust and confidence. That’s why we go to great lengths to safeguard our clients’ data and protect their privacy.  

The SOC 2 Type 2 compliance certificate we’ve obtained underscores our commitment to prioritizing the privacy and security of our customers.  

Start a free trial with Desk365 today to experience top-notch customer service coupled with exceptional data security and privacy. If you have any questions, feel free to reach out to our support team at

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