Desk365 achieves SOC2 Type 1 Compliance: A milestone in security and reliability

In today’s fast-paced digital landscape, ensuring the security and reliability of your software is paramount. At Desk365, we understand the importance of safeguarding your data and providing a seamless user experience. We are thrilled to announce that Desk365 has achieved SOC2 Type 1 compliance, reaffirming our commitment to the highest standards of security and trustworthiness.

What is SOC2 Type 1 Compliance?

Before delving into the significance of this achievement, let’s clarify what SOC2 Type 1 compliance entails. SOC2, which stands for System and Organization Controls 2, is a widely recognized auditing standard developed by the American Institute of CPAs (AICPA). It focuses on the security, availability, processing integrity, confidentiality, and privacy of customer data. Type 1 compliance is the first step towards SOC2 certification and involves an assessment of an organization’s policies, procedures, and controls to ensure they meet the specified criteria.

Why SOC2 Type 1 matters?

Achieving SOC2 Type 1 compliance is a testament to our commitment to data security and the protection of your valuable information. Here’s why this milestone matters:

  • Enhanced Data Security: SOC2 compliance ensures that your data is handled with the utmost care and follows industry-leading security protocols.

  • Trust and Credibility: It provides external validation of our security measures, enhancing your confidence in our platform.

  • Legal and Regulatory Requirements: Many industries require SOC2 compliance as a baseline for working with third-party vendors. This achievement allows you to meet these requirements effortlessly.

  • Business Continuity: SOC2 compliance assesses our systems’ availability and processing integrity, ensuring that Desk365 remains a reliable tool for your organization.

Our journey towards compliance

Becoming SOC2 Type 1 compliant is not an overnight process; it’s the result of dedication, hard work, and a company-wide commitment to security. At Desk365, we undertook the following steps to achieve this milestone:

  • Assessment: We engaged an independent auditor to assess our internal controls and policies.

  • Gap Analysis: Identified areas where we needed to improve and strengthen our security protocols.

  • Enhancements: Made necessary enhancements to our security measures, policies, and procedures.

  • Documentation: Thoroughly documented our security practices and controls.

  • Audit and Certification: Underwent a rigorous audit to ensure that our practices met SOC2 Type 1 criteria.

Compliance management

Desk365 takes compliance seriously, and we are committed to using cutting-edge tools to streamline our compliance efforts. We use Sprinto, a top-tier compliance management platform, to consistently oversee and maintain our compliance efforts to the utmost standards. Through Sprinto, Desk365 gains realtime visibility throughout the organization, guaranteeing the comprehensive security and compliance integrity of our systems.

What does this mean for you?

Desk365’s SOC2 Type 1 compliance is a testament to our commitment to providing a secure and reliable platform for your organization. As our valued customer, you can now rest assured that your data is in safe hands. Our compliance with SOC2 Type 1 also simplifies your own compliance efforts, helping you meet regulatory requirements.

"At Desk365, our 'customer first' philosophy guides every step we take. Our ongoing compliance journey underscores our commitment to delivering a safe and reliable solution tailored to organizational needs. We're deeply grateful for the trust and partnership of our customers and remain dedicated to serving them with unmatched excellence."
Desk365 CEO
Kumar Krishnasami
CEO & Founder

Looking ahead

At Desk365, we have more exciting news on the horizon. Watch out for more announcements about GDPR compliance and HIPAA compliance coming soon. We are committed to continually enhancing our security practices to meet evolving industry standards and regulatory requirements.

Achieving SOC2 Type 1 compliance is a significant milestone on our path to ensuring the security and reliability of our platform. If you have any questions or would like more information about our SOC2 compliance journey, please reach out to our dedicated support team at Your security and satisfaction are our top priorities.

Table of Contents

Choose the right helpdesk for your business

Trusted by the best