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Tired of switching between tools just to track bugs, service requests, or internal tasks? If you’re already using Azure DevOps for development, you might be wondering — can it double as a ticketing system too? The answer is yes —
Microsoft Teams is an essential tool for business collaboration, offering a comprehensive suite of features including messaging, calling, video meetings,...
Are you tired of jumping from one helpdesk platform to another, trying to find the perfect fit for your budget?...
Most customers prefer not to interact with support agents when resolving issues. They find it more convenient to handle problems...
We are thrilled to announce a significant update to Desk365 – the introduction of the Agent Portal within the Desk365’s...
Crafting an exceptional thank you note for your customers is key to standing out in a competitive market. It’s about...
At Desk365, we are constantly striving to improve our platform and enhance user experience. In continuation to it, we are...
Employee engagement is crucial for creating a positive work environment. Did you know, 80% of employees believe that engagement is...
In today’s digital era, providing seamless access to information and support is crucial for organizations striving to enhance user experience....
When you’re a customer service representative, it’s tough when mistakes happen. Despite everyone’s best efforts, errors can occur in this...
Imagine when customers have an issue with a product or service they’re using, like their computer acting up or their...
Are you dealing with hundreds of customer inquiries every day from across various channels? Does it feel like a big...
In today’s fast-paced world of customer support and ticket management, having the right tools can significantly impact efficiency and collaboration....
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