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August has been a feature-packed month at Desk365. Earlier this month, we rolled out a set of thoughtful enhancements focused on reporting, privacy, and ticket management, like the new Average Time in Status Report, private-by-default forwarded messages, and easier ways to
If you’re looking for a helpdesk ticketing system, you’ve probably come across HappyFox as one of the top choices. It’s...
If you’re looking for a ticketing system that works seamlessly with Microsoft Teams, chances are you’ve come across Desk365 and...
Choosing the right ticketing system is crucial for the success of your support operations. With so many options out there,...
At Desk365, we’re constantly enhancing your support experience with features that streamline workflows and boost customer satisfaction. This month, we’re...
As businesses grow, so do their customer service needs. The increase in the volume of customer inquiries can often overwhelm...
If you’re feeling like your current customer support platform Zendesk isn’t quite meeting your needs anymore, you’re not alone. As...
Zendesk has firmly positioned itself as a dominant force in the helpdesk software industry. With a customer base exceeding 50,000...
Customer complaint management software is a tool that helps businesses handle customer complaints in an organized way. Instead of chasing...
AI Helpdesk Software has become an essential tool for businesses aiming to stay ahead of rising customer expectations. As customer...
Let’s be real—not every team has the budget or need for a fancy ticketing system. But if you’re managing support...
We’re kicking off the year with a bang! Our latest updates are here to make your Desk365 experience better than...
Have you ever wondered how much time your support agents spend searching for the information they need to assist customers...
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