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Experts love to talk about agent efficiency in customer support: more automations, AI to assist agents, macros, SLAs, we’ve heard them all. However, there’s an invisible time drain that doesn’t show up in your performance reports or productivity dashboards. It’s
Month beginnings are busy at Desk365, because that’s when we’re releasing new features and improvements. From editing announcements and personalizing...
If you’ve ever used HubSpot’s Service Hub, you might appreciate the constant updates and improvements the platform undergoes. HubSpot is...
AI is rapidly becoming a vital part of how companies deliver customer service, and it’s changing the game in a...
In today’s fast-paced digital world, customer expectations are at an all-time high. Whether it’s lightning-fast support, seamless self-service, or personalized...
Hiver has positioned itself as a leading helpdesk solution built specifically for Gmail. With thousands of businesses relying on it...
When it comes to managing IT services, two big names often come up: ServiceNow and Jira Service Management. Both are...
Are you searching for an easy-to-use yet powerful tool to manage tickets and tasks without the hassle of complex software?...
ServiceNow has built a reputation as one of the most powerful platforms in the IT service management (ITSM) space, serving...
As customer expectations continue to rise, support teams are under more pressure than ever to deliver fast, personalized, and seamless...
Choosing the right customer support platform in 2025 is crucial for any business looking to deliver exceptional customer experiences. With...
Desk365 continues to evolve with new enhancements designed to improve efficiency and enhance the support experience for both agents and...
ServiceNow is a powerful, customizable platform designed to meet the unique needs of businesses, especially larger enterprises. However, due to...
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