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Experts love to talk about agent efficiency in customer support: more automations, AI to assist agents, macros, SLAs, we’ve heard them all. However, there’s an invisible time drain that doesn’t show up in your performance reports or productivity dashboards. It’s
If you’re feeling like your current customer support platform Zendesk isn’t quite meeting your needs anymore, you’re not alone. As...
Zendesk has firmly positioned itself as a dominant force in the helpdesk software industry. With a customer base exceeding 50,000...
Customer complaint management software is a tool that helps businesses handle customer complaints in an organized way. Instead of chasing...
AI Helpdesk Software has become an essential tool for businesses aiming to stay ahead of rising customer expectations. As customer...
Let’s be real—not every team has the budget or need for a fancy ticketing system. But if you’re managing support...
We’re kicking off the year with a bang! Our latest updates are here to make your Desk365 experience better than...
Have you ever wondered how much time your support agents spend searching for the information they need to assist customers...
In an ideal scenario, every customer would use your product effortlessly, without any issues. And while that might be true...
In today’s fast-paced world, customer expectations are higher than ever. Businesses are under constant pressure to stay connected with their...
Let’s face it—great customer service can make or break a business. Research shows that 89% of customers are more likely...
Understanding your customers is the cornerstone of building a successful business. Are they happy with your product or service? Do...
Customer service teams are driven by a single goal: to provide exceptional support and ensure every customer leaves satisfied. But...
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