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Experts love to talk about agent efficiency in customer support: more automations, AI to assist agents, macros, SLAs, we’ve heard them all. However, there’s an invisible time drain that doesn’t show up in your performance reports or productivity dashboards. It’s
When looking for a simple, budget-friendly solution to manage tasks or support requests, there are several options, including SharePoint, Google...
At Desk365, we are committed to continually improving our platform to enhance the support experience for both support agents and...
Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity of customer inquiries, the...
As businesses transitioned to remote work during the COVID-19 pandemic, Microsoft Teams emerged as an indispensable tool for maintaining communication...
Curious about the difference between a help desk vs service desk? While both of these IT tools seem similar at...
We’re excited to unveil two highly anticipated updates for Desk365: Round-Robin ticket assignments and Custom Domain setup, along with several...
We’re thrilled to announce several new features and enhancements in Desk365, designed to improve ticket management efficiency, ensure data security,...
Are you jumping between HappyFox and Zendesk, weighing their features, pricing, and other factors but still unsure which one to...
Choosing the right help desk ticketing system is essential for businesses looking to enhance customer engagement and efficiently resolve complaints....
Choosing the right customer service platform is essential for businesses looking to enhance customer engagement and efficiently resolve complaints. Regarding...
Do you know that 80% of consumers are more likely to purchase from a brand that offers personalized experiences? In...
Are you considering using Zendesk for your business but unsure about its pricing? Pricing is a crucial factor when selecting...
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