AI-powered helpdesk
for
teams of all sizes
One platform for both customer support and IT – tickets, assets, Microsoft Teams, and AI agents all in a single workspace. Built for teams who’ve outgrown basic ticketing but don’t need the complexity of ServiceNow.
No credit card required.
Trusted by 7,000+ businesses around the world
Ticketing + AI
The only platform your agents need.
Desk365 brings everything support and IT teams need into one reliable platform so you can move faster without juggling tools.
Meet your customers where they already are
From Microsoft Teams to email to a branded support portal – every channel feeds into one unified inbox. No channel-switching, no missed tickets.
Microsoft Teams.
Your customers can create tickets, receive notifications, check on statuses and respond back to your agents, all without leaving Teams.
Email.
Customer emails get converted into tickets. Agent responses are sent via email and are also visible on your customer support portal.
Support Portal.
Provide your customers with a web portal where they can create and manage tickets, view solution articles from your Knowledge Base.
Web Widget.
Web widget that can be easily configured to fit into your website or web product. A powerful way for your customers to send in-context information while creating tickets.
Web Form.
Prefer an iframe form to a web widget? No worries, we got you covered with a configurable web form that you can add to your website.
Less busywork. More human support.
Desk365’s AI is different. It works in the background to reduce workload and stand-in to automate repetitive tasks so agents can do what they do best – be human.
AI Agent
AI Copilot
AI Agent
Build, train, and deploy multiple AI Agents that chat with customers and handle simple, repetitive queries. Customize their personality, train them on your knowledge, and deploy them across the channels like your website and support portal to deflect L1 tickets and reduce agent workload.
AI Copilot
Generate KB Article
Create comprehensive knowledge base articles based on ticket details.
Summarize Ticket
Get clear, concise ticket summaries without having to read through lengthy tickets.
Draft with AI
Translate, edit, and perfect your responses with the AI editor.
We're committed to your Microsoft investment
Desk365 doesn’t just plug into Teams – it’s built to live inside the Microsoft ecosystem. From SSO to Entra ID Sync, you can do it all within Desk365 out-of-the-box.
Microsoft Entra ID Sync
Automatically syncs your user directory – no manual imports, always up to date.
Microsoft Entra SSO
Single sign-on for agents and end-users. Seamless M365 authentication, one less password.
Power Automate Connector
Connect Desk365 to hundreds of Microsoft and third-party apps via native Power Automate.
Microsoft 365 Copilot Plugin
Interact with Desk365 from Word, Excel, PowerPoint, Outlook, and Teams via M365 Copilot.
Helpdesk + ITSM. Finally in one place.
Most teams juggle separate tools for customer support and internal IT operations. Desk365 brings both together, so your agents get one inbox, one workspace, and one view of every request across the business.
Asset Management
Track hardware and software assets across their full lifecycle from procurement to retirement with a clear, centralized inventory. Link assets to tickets, agents, and departments for instant context and impact visibility.
Change Management
Standardize every IT change with structured workflows, clear ownership, and multi-stage approvals. Maintain a complete audit trail with risk assessment and rollback planning so nothing goes live without the right checks.
Everything you'd expect.
Plus what others charge extra for.
Unified Inbox
Every ticket from every channel in one shared inbox. Filter, assign, and collaborate without switching tabs.
SLAs
Define SLAs by ticket type, priority, or customer segment. Get alerts before breaches happen, not after.
Knowledge Base
Publish solution articles internally or publicly. AI Copilot can generate drafts from resolved tickets automatically.
Ticket Notifications
Get notified on Teams and email about tickets you should not miss. Alert agents instantly for every ticketing action via push notifications.
Canned Responses
Agents can create a library of canned responses to make it easy to respond to routine requests quickly.
Automations
Trigger automations on ticket creation, updates, or time-based events. Route tickets and update fields without manual effort.
Round Robin Assignment
Distribute tickets across agents automatically. Balance workloads and keep response times consistent.
Reports and Analytics
Track resolution times, agent performance, ticket volume, and SLA compliance. Power BI integration for deeper analysis.
Multi-Department Access
Configure departments as distinct groups with separate queues, email addresses, and permission levels – all from one account.
The cleaner alternative to Freshdesk & Zendesk
| Features | Desk365 | Freshdesk | Zendesk |
|---|---|---|---|
| Omni-channel ticketing | |||
| Microsoft Teams native integration | Add-on | 3rd party only | |
| AI Agent (no-code) | Higher plans only | Add-on, costly | |
| AI Copilot for agents | Add-on | Add-on | |
| IT asset Management | Separate product (FreshService) | ||
| Change Management | Separate product (FreshService) | ||
| Knowledge base | |||
| SLA Management | Pro plans and above | Pro plans and above | |
| Setup time | Minutes | Hours to Days | Days to weeks |
| Dedicated support | Real humans, fast | Varies by plan | Varies by plan |
| Most popular plan | $22/agent/month | $49/agent/month | $115/agent/month |
| Start Your Free Trial No credit card required |
Plugs in to your current tech stack
Desk365 integrates seamlessly with Microsoft Teams or any other tools you already use. A helpdesk so extensive, it works to enhance collaboration and streamlines your existing workflow.
Microsoft365 Integration
From Microsoft Entra ID Single Sign On to Copilot plugin, Desk365 completely fits in to your Microsoft ecosystem. Make use of the Desk365 Power Automate connector to integrate with other Microsoft and third party applications using Microsoft Power Automate.
APIs and Webhooks
Seamlessly integrate with Asana, Azure DevOps, Jira, Power BI and more using our Power Automate Connector.
Request a plug-in
Desk365 is built for and by our customers. See a missing integration? Message our team and we’ll build what you need.
Don't just take our word for it, see why our customers choose us!
Hear from real people who have experienced the difference.
Trusted by industry reviewers
Desk365 is highly rated on platforms like G2 and Capterra, earning recognition for its innovation, ease of use, and support capabilities.
Why choose Desk365?
Customers who choose Desk365 feel the difference. Built for and by customers, every feature, every detail is crafted so our users’ lives are simplified.
Set up in minutes
Migrate, onboard, and get started with your new helpdesk almost instantly.
Easy to use
Intuitive software your teams can pick-up in no-time. Ensure a smooth experience for both your agents and your customers.
Support that goes the extra mile
Have questions? Need help? Desk365 is committed to real human support and providing true resolution.
Highest ROI and product value
Reduce costs and increase agent productivity from day 1 so your business sustains growth.
No credit card required.
Security, Safety and Compliance
- At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.
- To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.
- We are SOC 2 Type 2 Certified and GDPR compliant.
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Empower your teams with the best helpdesk platform
Choose from our high-value plans that are inclusive of all the features your
business needs. No credit card needed.
AI Agent
Asset Management
Knowledge Base
Automations
SLAs
Customization
Ticket Assignment
Reports & Analytics
Approval Management
Helpdesk Security
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Microsoft Teams Ticketing System
Manage support within Microsoft Teams. Let users raise tickets and agents resolve them without leaving Teams.