AI-powered ticketing for teams of all sizes
Empower your agents to enhance productivity, automate workflows, and deliver exceptional customer experiences – within Microsoft Teams or any tools you already use. Desk365 stands for better service, better products, and AI that truly delivers. Â
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Trusted by 7,000+ businesses around the world
Raise and resolve tickets faster
Enable customers to raise tickets from any channel. Empower agents to help them better. We help you provide an omni-channel approach, so customers experience great service.
Microsoft Teams.
Your customers can create tickets, receive notifications, check on statuses and respond back to your agents, all without leaving Teams.
Email.
Customer emails get converted into tickets. Agent responses are sent via email and are also visible on your customer support portal.
Support Portal.
Provide your customers with a web portal where they can create and manage tickets, view solution articles from your Knowledge Base.
Web Widget.
Web widget that can be easily configured to fit into your website or web product. A powerful way for your customers to send in-context information while creating tickets.
Web Form.
Prefer an iframe form to a web widget? No worries, we got you covered with a configurable web form that you can add to your website.
AI built to simplify your workload
Desk365’s AI is different. It works in the background to reduce workload and stand-in to automate repetitive tasks so agents can do what they do best – be human. Â
AI Agent
Draft with AI
AI Agent
A custom AI agent built on your business’s historic data. The Desk365 AI Agent learns from your own tickets and knowledge base articles to generate accurate responses –so your agents can close tickets faster.
NEWLY LAUNCHED
NEWLY LAUNCHED
Draft with AI
Auto-draft intelligent responses to customer queries. Translate into 15 different  languages, grammar check responses, and enhance your service.
Powerful ticketing platform.
Desk365 is a robust full featured ticketing platform that also works with other channels like email, support portal, web forms, and widgets. You get your own support email that your users can use to create tickets via email.
Unified Inbox.
A single inbox where all your support requests are present. Your agents can now collaborate and manage requests from all channels in one easy-to-use, intuitive interface.
SLAs.
Service Level Agreements are monitored to provide you with periodic reminders before they’re due, as well as if and when infractions occur.
Knowledge Base.
Create and share solution articles with ease using the Knowledge Base. Share articles with other agents, review them and then publish them. Make selected folders public that customers can view on the support portal.
Customizations.
Customize your entire helpdesk from support portal, to custom roles/ fields/ forms and more so that your helpdesk looks and functions the way you want.
Plugs in to your current tech stackÂ
Desk365 integrates seamlessly with Microsoft Teams or any other tools you already use. A helpdesk so extensive, it works to enhance collaboration and streamlines your existing workflow. Â
Microsoft365 Integration
From Microsoft Entra ID Single Sign On to Copilot plugin, Desk365 completely fits in to your Microsoft ecosystem. Make use of the Desk365 Power Automate connector to integrate with other Microsoft and third party applications using Microsoft Power Automate.Â
APIs and Webhooks
Seamlessly integrate with Asana, Azure DevOps, Jira, Power BI and more using our Power Automate Connector. Â
Request a plug-in
Desk365 is built for and by our customers. See a missing integration? Message our team and we’ll build what you need.
No credit card required.
Feature rich, built-to-last, ticketing software
Great products stand the test of time. Our aim has been to build a helpdesk that is for the long term. Your business grows, we prioritize and ship features you request to grow with you. Â
Get instant ticket notifications
Get notified on both Teams and email about tickets you should not miss. Alert agents instantly for every ticketing action via push notifications on Microsoft Teams. Quickly monitor ticket progress and update end-users and agents directly within Teams. Â
Round Robin
Effortlessly manage support requests with the Round-Robin Ticket Assignment. Automatically distribute tickets among support agents to ensure balanced workloads and timely responses.Â
Automations
Configure automation macros that get triggered during ticket creation and ticket updates. Make it contextual to ticket/customer/ time properties and events so you don’t have to do repetitive work.Â
Create tickets from Microsoft Teams Â
Define workflows that can be triggered based on ticket fields, customer properties, keywords, events, and more. Convert direct messages or any messages in a public group or Teams channel into a trackable ticket in Microsoft Teams.
Mobile responsive
Make it easy for your end-users and support agents to access Desk365 directly from their mobile devices. Respond to tickets, view reports, and manage your support portal on the go.Â
Multi-department access management
Configure departments into groups and provide access at a global level, department level or agent only level. Multiple email servers can be configured so you can maintain role-specific access.Â
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Hear from real people who have experienced the difference.