Compliant helpdesk for legal teams 

Maintain sensitive client information by tracking and resolving service requests within a secure helpdesk. Streamline the operations within your law firm.   

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Trusted by 7,000+ businesses around the world

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Why law firms need a helpdesk

From client intake requests to IT support, HR, and facilities needs, law firms manage countless moving parts every day. Without structure, requests get buried in email chains or missed entirely. 

Convert requests into tracked tickets for complete visibility

Assign tasks instantly to the right attorney, paralegal, or support staff

Protect sensitive client information with secure fields and role-based access 

Meet deadlines and compliance obligations with SLAs and escalations

A full-featured helpdesk platform for legal teams

Effective Matter & Task Management 

  • Route requests automatically by practice area or urgency
  • Prioritize critical client deadlines to avoid delays
  • Manage all communication in a unified inbox with a clear audit trail

Real-Time Notifications & Updates

  • Attorneys and clients can receive alerts via email or Teams when tickets are created or updated
  • Keeps stakeholders in sync and avoids workflow gaps

Knowledge Base & Self-Service

  • Build internal guides for processes like case intake or court filing steps
  • Enable staff to self-serve answers to routine HR or IT questions
  • Reduce administrative overhead by centralizing resources

Reporting & Insights

  • Track request volume, resolution times, and recurring issues
  • Identify bottlenecks and allocate resources efficiently

And more...

With automations, SLAs, Round Robin, change management, and most importantly our AI-agent, the Desk365 ticketing system is a power-packed helpdesk designed for law firms like yours.  

Learn more about our features

Built for legal teams

Microsoft Teams Integration

Capture internal requests or client updates directly within Teams

Mobile Access

Attorneys and staff can respond to tickets on the go

Custom Workflows

Configure forms to capture matter details, deadlines, or client identifiers securely 

Dedicated SLAs & Escalations:

Apply tailored SLA rules for client deadlines, court filings, or urgent IT issues

Frequently asked questions

Yes. You can encrypt sensitive ticket fields (e.g., client names, case numbers) and limit access to authorized roles.

Set up SLA timers, reminders, and escalations for court dates, compliance filings, or client deliverables.

Absolutely. Desk365 is intuitive and requires minimal training for attorneys, paralegals, and admins.

Yes. Share tickets securely with external contacts via email or configure guest roles with restricted access.

Yes. Desk365 integrates via APIs or Power Automate with document management, billing, and scheduling systems used in legal workflows.

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt."

Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the Helpdesk .

Jugal Piplani

Technical Solutions Manager, Gapcloud

"Highly Recommend."

Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend.

Jessica Harrison

Sr. Associate, Christopher Consultants, Ltd.

"They really make you feel they are part of your team."

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Industry

Biotechnology

"A very good system all round."

After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round.

Andy Roberts

Network & Communications Support Specialist, CSG

"Truly an outstanding product with a knowledgeable, prompt and courteous staff."

We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. 

Ryan Geiler

IT Director, Community Medical Center

"The Helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Industry

Oil and energy

"Desk365 has plenty of features which we love to use."

“Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets.”

Jan Schwärzel

CTO, ComSet AG

"Teams integration is fantastic!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Industry

Farming

Why choose Desk365 ?

Customers who choose Desk365 feel the difference. Built for and by customers, every feature, every detail is crafted so our users’ lives are simplified. 

Set up in minutes

Migrate, onboard, and get started with your new helpdesk almost instantly.  

Support that goes the extra mile

Have questions? Need help? Desk365 is committed to real human support and providing true resolution.

Easy to use

Intuitive software your teams can pick-up in no-time. Ensure a smooth experience for both your agents and your customers.  

Highest ROI and product value

Reduce costs and increase agent productivity from day 1 so your business sustains growth.

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No credit card required.

Security, Safety and Compliance

  • At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.

  • To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.

  • We are SOC 2 Type 2 Certified and GDPR compliant.
Desk365 - AI-powered ticketing for teams of all sizes

Start Your Free Trial Today 

Desk365 isn’t a generic helpdesk. We’re built for the evolving needs of legal teams. From automating ticket workflows to enabling self-service and delivering operational visibility, it’s a solution designed to keep your legal operations running smoothly.

Need a walkthrough? Request a demo from our product experts. 

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