Helpdesk software built for   Managed Service Providers 

Deliver exceptional IT support to every client from a single, powerful helpdesk. Manage multiple customers, automate repetitive work, and meet SLAs with ease using Desk365. 

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Trusted by 7,000+ businesses around the world

Homestar
LAPD
Panasonic
MMRO
Switched from Zendesk
BBC
CCKeys
Case study
Pioneer
SMB
Concurrent
Case study
Capra Bank
Yamaha
CMCFC
Case study
University of Kentucky
CCKeys
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Konica Minolta
Tuttnauer
Chosen over Zendesk
Standard bank logo
The Philadelphia Contributionship
Intec
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LeMoyne Owen College
El Cronista
Nation's Best
acgov
HPSC
Case study
Edgewater
Leedstone
Nexus
LDF

Why MSPs need a helpdesk 

Managing IT support across multiple clients requires speed, consistency, and complete visibility. Without the right ticketing system, requests slip through the cracks, SLA breaches become common, and technician workloads become difficult to manage. Desk365 helps you: 

Manage tickets across multiple clients from a single workspace

Automatically route requests to the right technician or team

Meet SLAs with automated escalations and reminders

Improve response times with workflows and automation

A full-featured helpdesk platform for MSPs 

Support all clients from one workspace 

  • Manage tickets for multiple customers while keeping data organized and secure
  • Automatically assign tickets based on technician expertise or workload
  • Maintain complete communication history for every customer interaction

Route tickets to the right agents 

  • Automatically route tickets based on customer, category, priority, or request type
  • Escalate overdue requests before SLA breaches occur
  • Eliminate repetitive manual work with powerful automation rules 

Allow customers to self-serve with a knowledge base 

  • Build customer-facing knowledge bases for common IT issues
  • Reduce repetitive tickets with self-service articles and FAQs
  • Give technicians instant access to internal documentation and troubleshooting guides

Report on service to each customer 

  • Track response times, resolution times, and SLA compliance
  • Measure technician productivity and workload distribution
  • Identify recurring issues to continuously improve service delivery

And more... 

With automations, SLAs, Round Robin, change management, and most importantly our AI-agent, the Desk365 ticketing system is a power-packed helpdesk designed for MSPs like yours.

Learn more about our features.

Built for MSPs 

Multiple Companies

Organize every customer while managing all support from one workspace.

Asset Management

Link customer devices and assets directly to support tickets for faster troubleshooting.  

Microsoft Teams Integration

Create, update, and resolve tickets without leaving Microsoft Teams. 

Flexible Workflows

Configure custom ticket forms, automations, and SLA policies for each customer or service contract. 

Trusted by MSPs 

CTS UK, a leading managed IT services provider, replaced Freshdesk with Desk365 to simplify ticket management and improve visibility across customer support. 

Using Desk365, the team streamlined support operations, improved response times, and delivered a better customer experience—all while managing multiple clients from a single platform. 

"We needed a platform that handled tickets, auto-created requests from emails, supported multiple clients, and simply worked."

Andrew Wilson, Service Delivery Manager, CTS UK

Read the CTS UK Customer Story

How CTS streamlined IT support, ticketing, and asset management for schools

Read customer story

Frequently asked questions

Yes. Organize tickets by customer, maintain separate contacts and companies, and configure customer-specific workflows, SLAs, and automation rules from a single helpdesk. 

Absolutely. Configure unique response and resolution targets, escalation rules, business hours, and priorities for every customer or managed service contract.

Yes. Automate ticket routing, technician assignment, notifications, approvals, escalations, recurring tickets, and workflow actions to improve efficiency. 

Yes. Assign tickets across teams, collaborate using private notes, share ownership, and maintain a complete audit trail for every customer interaction. 

Yes. Desk365 integrates with Microsoft Teams, Microsoft 365, Microsoft Entra ID, Power Automate, Zapier, and REST APIs, making it easy to fit into your existing MSP technology stack. 

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt."

Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the Helpdesk .

Jugal Piplani

Technical Solutions Manager, Gapcloud

"Highly Recommend."

Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend.

Jessica Harrison

Sr. Associate, Christopher Consultants, Ltd.

"They really make you feel they are part of your team."

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Industry

Biotechnology

"A very good system all round."

After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round.

Andy Roberts

Network & Communications Support Specialist, CSG

"Truly an outstanding product with a knowledgeable, prompt and courteous staff."

We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. 

Ryan Geiler

IT Director, Community Medical Center

"The Helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Industry

Oil and energy

"Desk365 has plenty of features which we love to use."

“Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets.”

Jan Schwärzel

CTO, ComSet AG

"Teams integration is fantastic!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Industry

Farming

Trusted by industry reviewers

Desk365 is highly rated on platforms like G2 and Capterra, earning recognition for its innovation, ease of use, and support capabilities.

Why choose Desk365 ?

Customers who choose Desk365 feel the difference. Built for and by customers, every feature, every detail is crafted so our users’ lives are simplified. 

Set up in minutes

Migrate, onboard, and get started with your new helpdesk almost instantly.  

Support that goes the extra mile

Have questions? Need help? Desk365 is committed to real human support and providing true resolution.

Easy to use

Intuitive software your teams can pick-up in no-time. Ensure a smooth experience for both your agents and your customers.  

Highest ROI and product value

Reduce costs and increase agent productivity from day 1 so your business sustains growth.

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Security, Safety and Compliance

  • At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.

  • To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.

  • We are SOC 2 Type 2 Certified and GDPR compliant.
Desk365 - AI-powered ticketing for teams of all sizes

Start your free trial today 

Desk365 is built with the evolving needs of MSPs in mind. From automating ticket workflows to enabling self-service and delivering operational visibility, it’s a solution designed to keep your client operations running smoothly. 

Start your 21-day free trial now—no credit card required.

Need a walkthrough? Request a demo from our product experts. 

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