Bring devices managed on Microsoft Intune into your Desk365 helpdesk 

Automatically sync your devices using the Desk365 Microsoft Intune integration into the Asset Management module. Give your IT team the asset context they need to resolve tickets faster, without switching between systems.
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IT Asset Management + Endpoint management via Microsoft Intune 

Bring Intune-managed devices into Desk365 Asset Management and connect endpoint data with users, tickets, ownership, and asset lifecycle information. Map fields, keep your inventory updated automatically and give agents the device context within tickets. 

Why sync Microsoft Intune with your helpdesk 

Reduce manual asset updates

Stop maintaining device information in spreadsheets or manually entering Intune device details into your helpdesk. Scheduled synchronization keeps your Desk365 asset records aligned with your Intune environment.  

Give agents more context 

When a user raises a ticket about a device, having the relevant asset information in Desk365 helps agents troubleshoot with less back-and-forth and fewer manual lookups.

Keep your inventory more accurate 

Device information can change over time. Regular synchronization helps reduce the risk of outdated asset records and gives your team a more current view of managed devices. 

Connect IT workflows in one place

Bring device information into the same platform where your team manages tickets, users, knowledge, workflows, and other IT assets. 

Import and sync assets with Microsoft Intune ​

Import Intune-managed computers and mobile devices into Desk365 and keep them updated with a scheduled weekly sync.

  • Choose which device types to sync
  • Import device details automatically
  • Run a manual sync whenever needed

Map asset fields

Use the asset fields you already have in Desk365 or create custom fields to match how your team manages devices. Map relevant Intune information directly to these fields during setup, giving you control over how device data appears in Desk365. 

  • Use standard or custom asset fields
  • Map relevant Intune device information
  • Customize fields to match your asset records

Track sync logs and activity 

Stay on top of your Intune syncs with a complete history of sync activity. 

  • View sync status and errors
  • Download sync logs
  • Run manual syncs to sync devices instantly

See Intune assets within tickets  

Link synced devices to tickets so agents have the right asset context while resolving issues. 

  • View linked device details alongside tickets
  • Quickly identify the affected device and user

Frequently asked questions

It’s a feature that lets you sync devices managed in Microsoft Intune directly into Desk365 Asset Management, keeping your inventory updated automatically.

Yes. You can map both standard and custom Desk365 asset fields, and only relevant, compatible fields are shown during mapping.

Microsoft Intune Sync is available on the Desk365 Premium plan.

We're committed to your Microsoft investment 

Desk365 doesn’t just plug into Teams – it’s built to live inside the Microsoft ecosystem. From SSO to Entra ID Sync, you can do it all within Desk365 out-of-the-box. 

Explore Teams integration

Microsoft Teams Ticketing System

Manage support within Microsoft Teams. Let users raise tickets and agents resolve them without leaving Teams.

Microsoft Entra ID Sync 

Automatically syncs your user directory – no manual imports, always up to date. 

Microsoft Entra SSO 

Single sign-on for agents and end-users. Seamless M365 authentication, one less password. 

Power Automate Connector 

Connect Desk365 to hundreds of Microsoft and third-party apps via native Power Automate. 

Microsoft 365 Copilot Plugin

Interact with Desk365 from Word, Excel, PowerPoint, Outlook, and Teams via M365 Copilot. 

Microsoft Intune Sync

Import existing assets from Microsoft Intune and keep them synced with Desk365 Asset Management.

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt."

Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the Helpdesk .

Jugal Piplani

Technical Solutions Manager, Gapcloud

"Highly Recommend."

Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend.

Jessica Harrison

Sr. Associate, Christopher Consultants, Ltd.

"They really make you feel they are part of your team."

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Industry

Biotechnology

"A very good system all round."

After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round.

Andy Roberts

Network & Communications Support Specialist, CSG

"Truly an outstanding product with a knowledgeable, prompt and courteous staff."

We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. 

Ryan Geiler

IT Director, Community Medical Center

"The Helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Industry

Oil and energy

"Desk365 has plenty of features which we love to use."

“Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets.”

Jan Schwärzel

CTO, ComSet AG

"Teams integration is fantastic!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Industry

Farming

Trusted by industry reviewers

Desk365 is highly rated on platforms like G2 and Capterra, earning recognition for its innovation, ease of use, and support capabilities.

Why choose Desk365 ?

Customers who choose Desk365 feel the difference. Built for and by customers, every feature, every detail is crafted so our users’ lives are simplified. 

Set up in minutes

Migrate, onboard, and get started with your new helpdesk almost instantly.  

Support that goes the extra mile

Have questions? Need help? Desk365 is committed to real human support and providing true resolution.

Easy to use

Intuitive software your teams can pick-up in no-time. Ensure a smooth experience for both your agents and your customers.  

Highest ROI and product value

Reduce costs and increase agent productivity from day 1 so your business sustains growth.

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Security, Safety and Compliance

  • At Desk365, ensuring the security of your data is our top priority. We adhere to stringent security policies and controls that meet leading industry standards.

  • To cater to our customers, we operate data centers in both the US and EU, specifically offering EU-based centers for those in the European Union.

  • We are SOC 2 Type 2 Certified and GDPR compliant.
Desk365 - AI-powered ticketing for teams of all sizes

Start your free trial today 

Go from knowing which devices you have to understanding who uses them, what support they need, and what is happening with those assets over time. 

Bring Intune-managed devices into Desk365 and give your helpdesk the context it needs to work faster. 

START YOUR FREE TRIAL
REQUEST DEMO