Ramya is a self-motivated Content Marketing Specialist at Desk365, driven by a passion for creating captivating narratives and possessing a keen eye for detail. In the dynamic realm of digital communication, she maneuvers with finesse, adapting to the ever-evolving landscape. Beyond her professional endeavors, Ramya finds joy in indulging in the art of glass painting. Her commitment to learning and staying abreast of industry developments propels her on a journey of continuous growth and success.
“One of the drawbacks of Freshdesk is that it can become quite expensive as you scale up, especially when you need advanced features that are only available in higher-tier plans.
Today, businesses are constantly on the lookout for smarter, faster, and more affordable ways to connect with their customers. Whether you’re a startup trying to make your first impression or
A year ago, customer support felt like being stuck in a repetitive cycle. Teams were overwhelmed, spending a huge chunk of their time answering the same basic questions over and
Following the sneak peek we shared earlier, we’re excited to share more details about the visual refresh we’ve rolled out across the Desk365 agent portal interface. These updates are part
If you’re exploring helpdesk solutions for your support team, HubSpot Service Hub may seem like a logical next step, especially if you’re already using their CRM or marketing tools. But
Over the past few years, we’ve focused on making the Desk365 Agent Portal intuitive, fast, and highly functional. We’ve always aimed to put usability at the forefront of everything we
Month beginnings are busy at Desk365, because that’s when we’re releasing new features and improvements. From editing announcements and personalizing your Support Portal, to smarter ticket exports, better time tracking,
In today’s fast-paced digital world, customer expectations are at an all-time high. Whether it’s lightning-fast support, seamless self-service, or personalized assistance, businesses are under constant pressure to deliver top-notch customer
As customer expectations continue to rise, support teams are under more pressure than ever to deliver fast, personalized, and seamless experiences. Intercom has made a name for itself by leading
Desk365 continues to evolve with new enhancements designed to improve efficiency and enhance the support experience for both agents and customers. In this April 2025 update, we introduce significant improvements
Struggling to choose between Zendesk vs ServiceNow for your IT support needs? Both platforms offer powerful tools like ticketing, workflow automation, and customer support to help businesses run smoothly. However,
Healthcare providers handle highly sensitive patient data daily, and safeguarding this information is a critical part of their operations. Whether it’s through electronic health records (EHR), patient communications, or internal
Looking for an alternate helpdesk software for LiveAgent. When evaluating you must have come across a lot of helpdesk software’s. In this blog post we have compiled a list of
If you’re looking for a helpdesk ticketing system, you’ve probably come across HappyFox as one of the top choices. It’s widely recognized for helping businesses manage customer support efficiently. But
Choosing the right ticketing system is crucial for the success of your support operations. With so many options out there, it can be tough to decide, especially when you’re choosing
As businesses grow, so do their customer service needs. The increase in the volume of customer inquiries can often overwhelm support teams, making it difficult for agents to deliver the
AI Helpdesk Software has become an essential tool for businesses aiming to stay ahead of rising customer expectations. As customer expectations continue to rise, businesses must ensure that their support
Have you ever wondered how much time your support agents spend searching for the information they need to assist customers effectively? Studies reveal that support agents spend around 20% of
In today’s fast-paced world, customer expectations are higher than ever. Businesses are under constant pressure to stay connected with their customers across multiple platforms, such as email, live chat, support
Understanding your customers is the cornerstone of building a successful business. Are they happy with your product or service? Do they feel valued, and would they recommend your brand to
In customer service, managing the ticket queue is essential for smooth operations. When there’s a flood of support tickets, your team can quickly feel overwhelmed, leading to slower response times,
At Desk365, we understand that every update matters when it comes to delivering seamless customer service experiences. This November, we’ve introduced several improvements to enhance usability, strengthen security, and streamline
A helpdesk software is designed to assist both employees within a company and external users, such as customers. A cloud-based helpdesk takes this functionality to the next level by revolutionizing how
As businesses grow, so do the complexities of customer interactions. A robust helpdesk software is the backbone of customer support, enabling companies to manage all communication channels and ensure a
When evaluating helpdesk software, Zoho Desk frequently emerges as a top choice for businesses seeking to streamline their customer support operations. Renowned for its versatility, Zoho Desk offers a range
We’re excited to introduce a series of new features and updates designed to enhance helpdesk operations and communication between support agents and customers. This month’s updates bring improved ticket management,
Efficiency is critical in IT customer support. With a constant flow of technical queries, ranging from system errors to connectivity issues, support agents need to be equipped with the right
In today’s competitive landscape, a company’s success increasingly depends on how well it meets or exceeds customer expectations. Ticket routing plays a crucial role in achieving this, as it helps
In today’s competitive market, businesses are constantly on the lookout for tools that can improve their efficiency and customer service. One such tool gaining popularity is the open source ticketing
Whether you’re running a B2B or B2C company keeping customers happy is vital. Having the right tools to manage customer service can significantly improve the support experience for both your
At Desk365, we are committed to continually improving our platform to enhance the support experience for both support agents and end-users. This recent round of product updates reflects our dedication
Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity of customer inquiries, the need for robust helpdesk software has grown. Freshdesk vs. Zoho Desk
Curious about the difference between a help desk vs service desk? While both of these IT tools seem similar at first glance, understanding their distinctions can significantly impact your customer support
We’re excited to unveil two highly anticipated updates for Desk365: Round-Robin ticket assignments and Custom Domain setup, along with several other enhancements that our users have been eagerly awaiting. Let’s
We’re thrilled to announce several new features and enhancements in Desk365, designed to improve ticket management efficiency, ensure data security, and enhance user communication. Here’s an in-depth look at our
Are you jumping between HappyFox and Zendesk, weighing their features, pricing, and other factors but still unsure which one to choose? Don’t worry; we understand the challenge of selecting the
Do you know that 80% of consumers are more likely to purchase from a brand that offers personalized experiences? In today’s digital age, businesses are increasingly leveraging digital media and technology to
When you see a sudden increase in new customers, it’s exciting. But do you wonder if these new customers are truly contributing significantly to your business’s revenue? 66% of consumers
Despite significant advancements in technology, studies continue to reveal that customers frequently express dissatisfaction with slow and inefficient customer support. 60% of customers define their customer service experience as satisfactory
Congratulations on purchasing a help desk software for your customer service team! This powerful tool will help your team collaborate on support tickets, automate repetitive tasks, and resolve issues more
Microsoft Teams is an essential tool for business collaboration, offering a comprehensive suite of features including messaging, calling, video meetings, and file sharing. This cloud-based software is designed to cater
Most customers prefer not to interact with support agents when resolving issues. They find it more convenient to handle problems on their own, which also provides them with a sense
We are thrilled to announce a significant update to Desk365 – the introduction of the Agent Portal within the Desk365’s Agent Bot. This new feature enhances our commitment to providing
Crafting an exceptional thank you note for your customers is key to standing out in a competitive market. It’s about more than just saying thanks; it’s a chance to genuinely
At Desk365, we are constantly striving to improve our platform and enhance user experience. In continuation to it, we are excited to introduce a series of updates designed to enhance
Employee engagement is crucial for creating a positive work environment. Did you know, 80% of employees believe that engagement is key to achieving organizational goals? While it may seem straightforward,
In today’s digital era, providing seamless access to information and support is crucial for organizations striving to enhance user experience. One effective way to achieve this is by integrating web
When you’re a customer service representative, it’s tough when mistakes happen. Despite everyone’s best efforts, errors can occur in this fast-paced business world. However, writing a customer apology email can
Are you dealing with hundreds of customer inquiries every day from across various channels? Does it feel like a big job to track and solve them all? If so, a
In today’s fast-paced world of customer support and ticket management, having the right tools can significantly impact efficiency and collaboration. Desk365 stands out with its array of robust features designed
In today’s fast-paced business environment, maintaining uninterrupted IT services is essential to keeping operations running smoothly. Any disruption, whether it’s a network outage or software malfunction, can significantly impact productivity
In today’s fast-moving world of business, being quick and easy to reach is important. That’s why having a robust mobile helpdesk software is paramount. As companies increasingly rely on mobile
Customer service management (CSM) involves ensuring that customers’ needs are met efficiently and effectively. It encompasses various strategies, technologies, and practices aimed at delivering exceptional service experiences. 93% of customers are
Do you provide your customers with a great experience when they reach out for help? Is your customer service team helpful and reliable? Did you know that even just one
Helpdesk software is essential for businesses aiming to maintain customer satisfaction in today’s fast-paced world where customers expect swift responses. According to a survey conducted by JeffToister 88% of customers
As we step into 2024, Desk365 is thrilled to announce our second set of game-changing product updates designed to enhance your customer support experience. Our latest updates include “Time Entries”
Since the publication of this blog post, we’ve made significant updates to our AI-powered feature, “Draft with AI.” For detailed information on these enhancements and how they can benefit your
“One of the drawbacks of Freshdesk is that it can become quite expensive as you scale up, especially when you need advanced features that are
Today, businesses are constantly on the lookout for smarter, faster, and more affordable ways to connect with their customers. Whether you’re a startup trying to
A year ago, customer support felt like being stuck in a repetitive cycle. Teams were overwhelmed, spending a huge chunk of their time answering the
Following the sneak peek we shared earlier, we’re excited to share more details about the visual refresh we’ve rolled out across the Desk365 agent portal
If you’re exploring helpdesk solutions for your support team, HubSpot Service Hub may seem like a logical next step, especially if you’re already using their
Over the past few years, we’ve focused on making the Desk365 Agent Portal intuitive, fast, and highly functional. We’ve always aimed to put usability at
Month beginnings are busy at Desk365, because that’s when we’re releasing new features and improvements. From editing announcements and personalizing your Support Portal, to smarter
In today’s fast-paced digital world, customer expectations are at an all-time high. Whether it’s lightning-fast support, seamless self-service, or personalized assistance, businesses are under constant
As customer expectations continue to rise, support teams are under more pressure than ever to deliver fast, personalized, and seamless experiences. Intercom has made a
Desk365 continues to evolve with new enhancements designed to improve efficiency and enhance the support experience for both agents and customers. In this April 2025
Struggling to choose between Zendesk vs ServiceNow for your IT support needs? Both platforms offer powerful tools like ticketing, workflow automation, and customer support to
Healthcare providers handle highly sensitive patient data daily, and safeguarding this information is a critical part of their operations. Whether it’s through electronic health records
Looking for an alternate helpdesk software for LiveAgent. When evaluating you must have come across a lot of helpdesk software’s. In this blog post we
If you’re looking for a helpdesk ticketing system, you’ve probably come across HappyFox as one of the top choices. It’s widely recognized for helping businesses
Choosing the right ticketing system is crucial for the success of your support operations. With so many options out there, it can be tough to
As businesses grow, so do their customer service needs. The increase in the volume of customer inquiries can often overwhelm support teams, making it difficult
AI Helpdesk Software has become an essential tool for businesses aiming to stay ahead of rising customer expectations. As customer expectations continue to rise, businesses
Have you ever wondered how much time your support agents spend searching for the information they need to assist customers effectively? Studies reveal that support
In today’s fast-paced world, customer expectations are higher than ever. Businesses are under constant pressure to stay connected with their customers across multiple platforms, such
Understanding your customers is the cornerstone of building a successful business. Are they happy with your product or service? Do they feel valued, and would
In customer service, managing the ticket queue is essential for smooth operations. When there’s a flood of support tickets, your team can quickly feel overwhelmed,
At Desk365, we understand that every update matters when it comes to delivering seamless customer service experiences. This November, we’ve introduced several improvements to enhance
A helpdesk software is designed to assist both employees within a company and external users, such as customers. A cloud-based helpdesk takes this functionality to the
As businesses grow, so do the complexities of customer interactions. A robust helpdesk software is the backbone of customer support, enabling companies to manage all
When evaluating helpdesk software, Zoho Desk frequently emerges as a top choice for businesses seeking to streamline their customer support operations. Renowned for its versatility,
We’re excited to introduce a series of new features and updates designed to enhance helpdesk operations and communication between support agents and customers. This month’s
Efficiency is critical in IT customer support. With a constant flow of technical queries, ranging from system errors to connectivity issues, support agents need to
In today’s competitive landscape, a company’s success increasingly depends on how well it meets or exceeds customer expectations. Ticket routing plays a crucial role in
In today’s competitive market, businesses are constantly on the lookout for tools that can improve their efficiency and customer service. One such tool gaining popularity
Whether you’re running a B2B or B2C company keeping customers happy is vital. Having the right tools to manage customer service can significantly improve the
At Desk365, we are committed to continually improving our platform to enhance the support experience for both support agents and end-users. This recent round of
Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity of customer inquiries, the need for robust helpdesk software has
Curious about the difference between a help desk vs service desk? While both of these IT tools seem similar at first glance, understanding their distinctions can
We’re excited to unveil two highly anticipated updates for Desk365: Round-Robin ticket assignments and Custom Domain setup, along with several other enhancements that our users
We’re thrilled to announce several new features and enhancements in Desk365, designed to improve ticket management efficiency, ensure data security, and enhance user communication. Here’s
Are you jumping between HappyFox and Zendesk, weighing their features, pricing, and other factors but still unsure which one to choose? Don’t worry; we understand
Do you know that 80% of consumers are more likely to purchase from a brand that offers personalized experiences? In today’s digital age, businesses are increasingly leveraging
When you see a sudden increase in new customers, it’s exciting. But do you wonder if these new customers are truly contributing significantly to your
Despite significant advancements in technology, studies continue to reveal that customers frequently express dissatisfaction with slow and inefficient customer support. 60% of customers define their
Congratulations on purchasing a help desk software for your customer service team! This powerful tool will help your team collaborate on support tickets, automate repetitive
Microsoft Teams is an essential tool for business collaboration, offering a comprehensive suite of features including messaging, calling, video meetings, and file sharing. This cloud-based
Most customers prefer not to interact with support agents when resolving issues. They find it more convenient to handle problems on their own, which also
We are thrilled to announce a significant update to Desk365 – the introduction of the Agent Portal within the Desk365’s Agent Bot. This new feature
Crafting an exceptional thank you note for your customers is key to standing out in a competitive market. It’s about more than just saying thanks;
At Desk365, we are constantly striving to improve our platform and enhance user experience. In continuation to it, we are excited to introduce a series
Employee engagement is crucial for creating a positive work environment. Did you know, 80% of employees believe that engagement is key to achieving organizational goals?
In today’s digital era, providing seamless access to information and support is crucial for organizations striving to enhance user experience. One effective way to achieve
When you’re a customer service representative, it’s tough when mistakes happen. Despite everyone’s best efforts, errors can occur in this fast-paced business world. However, writing
Are you dealing with hundreds of customer inquiries every day from across various channels? Does it feel like a big job to track and solve
In today’s fast-paced world of customer support and ticket management, having the right tools can significantly impact efficiency and collaboration. Desk365 stands out with its
In today’s fast-paced business environment, maintaining uninterrupted IT services is essential to keeping operations running smoothly. Any disruption, whether it’s a network outage or software
In today’s fast-moving world of business, being quick and easy to reach is important. That’s why having a robust mobile helpdesk software is paramount. As
Customer service management (CSM) involves ensuring that customers’ needs are met efficiently and effectively. It encompasses various strategies, technologies, and practices aimed at delivering exceptional
Do you provide your customers with a great experience when they reach out for help? Is your customer service team helpful and reliable? Did you
Helpdesk software is essential for businesses aiming to maintain customer satisfaction in today’s fast-paced world where customers expect swift responses. According to a survey conducted
As we step into 2024, Desk365 is thrilled to announce our second set of game-changing product updates designed to enhance your customer support experience. Our
Since the publication of this blog post, we’ve made significant updates to our AI-powered feature, “Draft with AI.” For detailed information on these enhancements and
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