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At Desk365, we are committed to continually improving our platform to enhance the support experience for both support agents and end-users. This recent round of product updates reflects our dedication to simplifying processes and increasing functionality. In this blog post, we will explore the new...
Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity of customer inquiries, the need for robust help desk...
Your customers are the key to your revenue. Without them, your business wouldn’t thrive, so it’s crucial to ensure their satisfaction. “If you...
As we step into 2024, Desk365 is thrilled to announce our second set of game-changing product updates designed to enhance your customer support...
As per a report by Online Dasher, 77% of customers believe that the best service a company can provide is a quick response....
At Desk365, we are kicking off 2024 by introducing a comprehensive range of new product updates. In our latest updates, we introduced the...
Since the publication of this blog post, we’ve made significant updates to our AI-powered feature, “Draft with AI.” For detailed information on these...
In today’s fast-paced digital landscape, ensuring the security and reliability of your software is paramount. At Desk365, we understand the importance of safeguarding...
Starting September 30th, 2023, Desk365 is implementing a change in the routing of your helpdesk. The default URL of your Desk365 helpdesk will...
At Desk365, we are always looking for ways to improve the customer experience and make the job of your support agents easier. This...
We’ve rolled out several new awesome updates this week. Let’s take a look into this week’s product updates in detail below: Additional Info...
At Desk365, we are committed to continually improving our platform to enhance the support experience for...
Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity...
As businesses transitioned to remote work during the COVID-19 pandemic, Microsoft Teams emerged as an indispensable...
Are you curious about knowing the difference between a help desk and a service desk? While...
We’re excited to unveil two highly anticipated updates for Desk365: Round-Robin ticket assignments and Custom Domain...
We’re thrilled to announce several new features and enhancements in Desk365, designed to improve ticket management...
Are you tired of jumping from one helpdesk platform to another, trying to find the perfect fit for your budget? It’s a common...
Most customers prefer not to interact with support agents when resolving issues. They find it more convenient to handle problems on their own,...
We are thrilled to announce a significant update to Desk365 – the introduction of the Agent Portal within the Desk365’s Agent Bot. This...
Crafting an exceptional thank you note for your customers is key to standing out in a competitive market. It’s about more than just...
At Desk365, we are constantly striving to improve our platform and enhance user experience. In continuation to it, we are excited to introduce...
Employee engagement is crucial for creating a positive work environment. Did you know, 80% of employees believe that engagement is key to achieving...
In today’s digital era, providing seamless access to information and support is crucial for organizations striving to enhance user experience. One effective way...
When you’re a customer service representative, it’s tough when mistakes happen. Despite everyone’s best efforts, errors can occur in this fast-paced business world....
Imagine when customers have an issue with a product or service they’re using, like their computer acting up or their internet being really...
At Desk365, we are committed to continually improving our platform to enhance the support experience for both support agents and...
Providing outstanding customer support is essential in today’s highly competitive business environment. With the increasing complexity of customer inquiries, the...
As businesses transitioned to remote work during the COVID-19 pandemic, Microsoft Teams emerged as an indispensable tool for maintaining communication...
Are you curious about knowing the difference between a help desk and a service desk? While both of these IT...
We’re excited to unveil two highly anticipated updates for Desk365: Round-Robin ticket assignments and Custom Domain setup, along with several...
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