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August has been a feature-packed month at Desk365. Earlier this month, we rolled out a set of thoughtful enhancements focused on reporting, privacy, and ticket management, like the new Average Time in Status Report, private-by-default forwarded messages, and easier ways to
Are you tired of jumping from one helpdesk platform to another, trying to find the perfect fit for your budget?...
Most customers prefer not to interact with support agents when resolving issues. They find it more convenient to handle problems...
We are thrilled to announce a significant update to Desk365 – the introduction of the Agent Portal within the Desk365’s...
Crafting an exceptional thank you note for your customers is key to standing out in a competitive market. It’s about...
At Desk365, we are constantly striving to improve our platform and enhance user experience. In continuation to it, we are...
Employee engagement is crucial for creating a positive work environment. Did you know, 80% of employees believe that engagement is...
In today’s digital era, providing seamless access to information and support is crucial for organizations striving to enhance user experience....
When you’re a customer service representative, it’s tough when mistakes happen. Despite everyone’s best efforts, errors can occur in this...
Imagine when customers have an issue with a product or service they’re using, like their computer acting up or their...
Are you dealing with hundreds of customer inquiries every day from across various channels? Does it feel like a big...
In today’s fast-paced world of customer support and ticket management, having the right tools can significantly impact efficiency and collaboration....
Every day, countless hours are lost as employees search for information, duplicate efforts, or wait for responses from colleagues who...
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