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Desk365 Blog

Keep up with the latest technologies and strategies for better customer interactions. Follow our blog to stay at the forefront of providing outstanding customer service.

Desk365 Product Updates – Phase 2, August 2025

Ramya Balakrishnan August 28, 2025

August has been a feature-packed month at Desk365. Earlier this month, we rolled out a set of thoughtful enhancements focused on reporting, privacy, and ticket management, like the new Average Time in Status Report, private-by-default forwarded messages, and easier ways to

Previous Blogs

Help Desk

IT Support Levels: How L0, L1, L2, L3, L4 Support Tiers Work

Anand Raju
September 3, 2022 September 3, 2022

The well-known business axiom “Customer is King” effectively summarizes the importance of prioritizing customer satisfaction. Customers typically hold high expectations...