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August has been a feature-packed month at Desk365. Earlier this month, we rolled out a set of thoughtful enhancements focused on reporting, privacy, and ticket management, like the new Average Time in Status Report, private-by-default forwarded messages, and easier ways to
ServiceNow has built a reputation as one of the most powerful platforms in the IT service management (ITSM) space, serving...
As customer expectations continue to rise, support teams are under more pressure than ever to deliver fast, personalized, and seamless...
Choosing the right customer support platform in 2025 is crucial for any business looking to deliver exceptional customer experiences. With...
Desk365 continues to evolve with new enhancements designed to improve efficiency and enhance the support experience for both agents and...
ServiceNow is a powerful, customizable platform designed to meet the unique needs of businesses, especially larger enterprises. However, due to...
In just a few short years, AI has gone from a buzzword to a business essential—especially when it comes to...
Struggling to choose between Zendesk vs ServiceNow for your IT support needs? Both platforms offer powerful tools like ticketing, workflow...
ServiceNow is a powerful platform offering a range of features for IT service management and workflow automation, making it a...
Healthcare providers handle highly sensitive patient data daily, and safeguarding this information is a critical part of their operations. Whether...
Today’s customers have endless options at their fingertips and are quick to switch brands if their needs aren’t met. To...
Are you looking for a simple yet powerful way to manage your team’s tickets and tasks without investing in complicated...
Looking for an alternate helpdesk software for LiveAgent. When evaluating you must have come across a lot of helpdesk software’s....
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