Desk365 Blog

Running customer support is easy when you’re small. You have a few calls a day, maybe a shared inbox, and...

We all know customer experience (CX) is everything these days. One bad interaction can ripple through your reputation, which is...

Earlier this month, Zendesk announced the retirement of Zendesk Sell — their sales CRM product, effective August 31, 2027. While...

A customer realizes they entered the wrong billing email after placing an order. They first use live chat, then tweet...

If you’ve ever worked in customer service, sales, or marketing, you know this: not all customers are created equal. Some...

Let’s be honest, no matter what industry you’re in, you’ve probably heard the term customer service thrown around more times...

As a business, providing excellent service means not only delivering on promises but also handling mishaps with grace and empathy....

Let’s face it — managing client relationships can sometimes feel like juggling. Emails, phone calls, meetings, and endless files can...

Conversational AI is changing the game in customer service — but not by replacing people. Instead, it’s becoming a powerful...