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You’ve probably heard this line before: “We stand out because of our amazing product.” And sure, having a great product or service is important. But today, that alone isn’t enough to keep customers coming back. What truly separates good companies
Today, businesses are constantly on the lookout for smarter, faster, and more affordable ways to connect with their customers. Whether...
If you’re looking to compare customer support platforms, HappyFox might be on your radar. With its easy-to-use ticketing system and...
At Desk365, we love launching new features. What we love more is upleveling existing features so they’re constantly evolving to...
A year ago, customer support felt like being stuck in a repetitive cycle. Teams were overwhelmed, spending a huge chunk...
Following the sneak peek we shared earlier, we’re excited to share more details about the visual refresh we’ve rolled out...
Many businesses rely on live chat software to boost customer engagement and improve support. LiveChat is a popular choice, but...
If you’re searching for an easy-to-use ticketing tool to manage IT support and service requests, you’ve probably come across ServiceNow....
If you’re exploring helpdesk solutions for your support team, HubSpot Service Hub may seem like a logical next step, especially...
Over the past few years, we’ve focused on making the Desk365 Agent Portal intuitive, fast, and highly functional. We’ve always...
If you’re exploring alternatives to Salesforce Service Cloud, you’re not alone. While Salesforce is a powerful tool for managing customer...
Zendesk is a smart and easy-to-use customer support platform that helps businesses stay on top of customer inquiries. With its...
Month beginnings are busy at Desk365, because that’s when we’re releasing new features and improvements. From editing announcements and personalizing...
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