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Experts love to talk about agent efficiency in customer support: more automations, AI to assist agents, macros, SLAs, we’ve heard them all. However, there’s an invisible time drain that doesn’t show up in your performance reports or productivity dashboards. It’s
In just a few short years, AI has gone from a buzzword to a business essential—especially when it comes to...
Struggling to choose between Zendesk vs ServiceNow for your IT support needs? Both platforms offer powerful tools like ticketing, workflow...
ServiceNow is a powerful platform offering a range of features for IT service management and workflow automation, making it a...
Healthcare providers handle highly sensitive patient data daily, and safeguarding this information is a critical part of their operations. Whether...
Today’s customers have endless options at their fingertips and are quick to switch brands if their needs aren’t met. To...
Are you looking for a simple yet powerful way to manage your team’s tickets and tasks without investing in complicated...
Looking for an alternate helpdesk software for LiveAgent. When evaluating you must have come across a lot of helpdesk software’s....
If you’re looking for a helpdesk ticketing system, you’ve probably come across HappyFox as one of the top choices. It’s...
If you’re looking for a ticketing system that works seamlessly with Microsoft Teams, chances are you’ve come across Desk365 and...
Choosing the right ticketing system is crucial for the success of your support operations. With so many options out there,...
At Desk365, we’re constantly enhancing your support experience with features that streamline workflows and boost customer satisfaction. This month, we’re...
As businesses grow, so do their customer service needs. The increase in the volume of customer inquiries can often overwhelm...
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