7 Best Revelation Helpdesk Alternatives for Businesses in 2024

Revelation Helpdesk offers robust integration with Microsoft 365, enhancing its appeal to organizations that are entrenched in the Microsoft ecosystem. This integration facilitates seamless communication and collaboration by allowing users to manage tickets directly through Microsoft 365 applications. Users can create, update, and resolve tickets from within their familiar Microsoft environment, which streamlines workflows and reduces the need to switch between different platforms

However, there are drawbacks, including occasional synchronization issues that can lead to delays or inaccuracies in ticket updates, a lack of SLA reminders. Such issues can hinder the efficiency of support teams, particularly in fast-paced environments. 

For those seeking alternatives to the Revelation Helpdesk, exploring other options can provide solutions that might better fit your organization’s specific needs and resources. Let’s explore some top Revelation Helpdesk alternatives that could offer the right mix of features and usability for your team.

Reasons Businesses Seek Alternatives to Revelation Helpdesk

Revelation Helpdesk, while offering a comprehensive suite of features, has several drawbacks that businesses often consider when evaluating their help desk solutions:

Synchronization Issues

Users may experience occasional synchronization problems that lead to delays or inaccuracies in updating tickets across platforms. This can disrupt the workflow, especially in environments where timely response and resolution are critical.

Technical Complexity

Setting up and maintaining the integration requires a certain level of technical expertise. Organizations without a dedicated IT team might find this challenging, potentially leading to improper configuration or underutilization of available features.

Less Intutive Interface

While Revelation Helpdesk offers a comprehensive set of features, it can feel somewhat outdated compared to newer helpdesk solutions. The platform, despite being functional, lacks some of the advanced capabilities and seamless integrations available in more modern systems. For instance, the user interface and overall design might appear less intuitive and user-friendly, making it harder for users to navigate and fully utilize its features.

Limited Automation

In Revelation Helpdesk setting up and customizing automation workflows can be complex and often requires technical expertise, posing a challenge for organizations without dedicated IT support. Additionally, its automation tools are not as advanced or user-friendly compared to some competitors, which can limit their effectiveness in streamlining workflows and improving operational efficiency.

Lack of SLA Reminders

Revelation Helpdesk has some notable drawbacks in its SLA (Service Level Agreement) management. One significant limitation is the lack of robust SLA reminders. The system does not provide sufficient automated alerts or notifications to remind support agents of approaching SLA deadlines, which can lead to missed deadlines and decreased customer satisfaction.

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7 Best Revelation Helpdesk Alternatives in 2024

Here is the list of Best Revelation Helpdesk,

  1. Desk365
  2. Tikit
  3. Freshservice
  4. HapppyFox
  5. LiveAgent
  6. Jira Service Desk
  7. JitBit

1. Desk365  

Desk365 is a comprehensive help desk solution designed to integrate seamlessly with Microsoft Teams. It provides a platform for conversational ticketing, allowing employees and help desk agents to manage support requests directly within Teams. With Desk365, organizations can streamline their support processes, making them more efficient and integrated within the Microsoft 365 environment. 

1. Conversational Ticketing

Desk365 is a modern conversational ticketing system that enhances customer service through channels like Microsoft Teams and emails. It allows for seamless interaction and support

2. Instant Ticket Notifications

Receive immediate alerts for every ticketing action via push notifications on Microsoft Teams. This feature enables quick monitoring of ticket progress and direct updates to end-users and agents within Teams.

3. Ticket Creation in Microsoft Teams

Enable your end-users to seek support without leaving Microsoft Teams. They can create tickets, check their status, and more using the Desk365 Support Bot.

4. Conversion of Teams Messages to Tickets

Transform direct messages or messages in public groups or Teams channels into trackable tickets within Microsoft Teams.

5. Powerful Reporting

Utilize built-in reports to assess team performance, identify areas for improvement, and streamline your business processes.

6. Custom Roles

Tailor the access levels for your support team members with custom roles. These roles can be configured for different scopes (global, departmental, or individual) and feature levels.

7. Custom Ticket Forms

Create multiple ticket forms for use in the Support Portal and the Teams Support Bot, enabling distinct workflows based on your specific needs.

8. Email-Based Tickets in Teams

Convert messages from emails and other channels into tickets, all centralized in one inbox. Agents can access these tickets in the web portal or the Desk365 Agent Bot.

9. Advanced Workflow Automation

Set up predefined workflows to triage tickets based on various criteria such as ticket fields, customer properties, keywords, and events.

10. Customizable Ticket Fields

Tailor ticket fields to your requirements, ensuring all necessary information is collected upfront through easy-to-configure ticket forms.

11. SLA Notifications in Teams

Stay informed with timely SLA notifications in Teams, helping you manage ticket deadlines and escalations effectively.

12. Support Portal Access Within Teams

View all support tickets in the support portal without leaving Microsoft Teams, with seamless login via Single Sign-on through Azure AD. 

Pros of Desk365

  • Enhanced Collaboration: Integrates directly with Microsoft Teams, promoting collaboration between employees and support agents. 
  • User-Friendly: Easy installation and intuitive interface make it accessible for users of all technical levels. 
  • Efficiency: Streamlines the support process by allowing ticket management directly within Teams. 
  • Customization: The ability to customize the Support Bot helps maintain brand consistency. 
  • Automation: Automated ticket assignment and rule-based ticket management save time and resources.

Pricing

Lowest Paid Plan: $10/agent/month
Highest Paid Plan: $10/agent/month

Comparing Desk365 vs. Revelation Helpdesk

Here is an in-depth feature comparison between Desk365 and Revelation Helpdesk

Features

Desk365

Revelation Helpdesk

Microsoft Teams App for Agents

Create tickets from Microsoft Teams

Email Ticketing

(Only available in prime and gameplan)

Customer Support Portal

Web Form / Web Widget

Automations

(More Robust & Powerful)

Knowledge Base

SLAs

(Only available in prime and gameplan)

Custom Email Servers

(Limited to 5 mailboxes)

Custom Ticket Fields

Customer Surveys

(Multiple Survey Types)

(Only available in prime and gameplan)

Reports

(Multiple Custom Reports)

Agent Collision Detection

API Access

Power Automate Connector

Azure AD Single Sign-On

(Easy to set-up)

Onboarding Specialist

Email Support

Free Trial

(21 Days)

(14 Days)

Lowest Paid Plan

$10/agent/month

$24/agent/month

Highest Paid Plan

$10/agent/month

$74/agent/month

2. Tikit

tikit

Tikit is a Microsoft Teams-integrated ticketing system designed to streamline IT service management directly within the Teams environment. This system is particularly beneficial for businesses that rely heavily on Microsoft Teams for daily operations, offering a seamless integration that enhances IT support processes.

Features of Tikit

  1. Conversational Ticketing
  2. AI-Powered Assistance
  3. In-App Ticket Management
  4. Customizable Workflows
  5. Advanced Reporting
  6. Multi-Channel Support

Pricing

Lowest plan – $24/agent/month 
Highest plan – $47/agent/month

3. Freshservice

Freshservice is a cloud-based IT service management (ITSM) solution designed to streamline IT services and help organizations manage their IT operations more efficiently. Developed by Freshworks, Freshservice is geared towards businesses of all sizes and offers a range of features to support IT service delivery and management.

Here are some of its key features:

  1. Incident Management
  2. Service Catalog
  3. Problem Management
  4. Change Management
  5. Asset Management
  6. Project Management
  7. Analytics and Reporting
  8. Automation

Pricing

Starter: $19/agent/month
Growth: $49/agent/month
Pro: $99/agent/month
Enterprise: $109/agent/month

4. HappyFox

HappyFox is a robust and versatile ticketing system that integrates seamlessly with Microsoft Teams. Designed to enhance the efficiency of support and service teams, HappyFox offers a streamlined approach to managing customer support tickets directly within the Teams environment. This integration allows teams to maintain their workflow in Microsoft Teams while leveraging the powerful features of HappyFox for ticket management, ensuring a cohesive and productive user experience.

Features of HappyFox Ticketing:

  1. Microsoft Teams Integration
  2. Automation Tools
  3. Multi-Channel Support
  4. Customizable Workflows
  5. Real-Time Collaboration
  6. Reporting and Analytics
  7. Knowledge Base Integration

Pricing

Lowest plan – $26/agent/month 
Highest plan – $64agent/month

5. LiveAgent

LiveAgent is a versatile customer support software that provides a comprehensive suite of tools for businesses to manage customer interactions across multiple channels.

It offers features such as ticketing, live chat, call center integration, and a knowledge base, all within a single platform. LiveAgent’s real-time chat and ticketing system enable support teams to respond quickly and efficiently to customer inquiries, while its robust reporting and analytics tools help track performance and identify areas for improvement.

Additionally, LiveAgent offers customization options and integration with various third-party applications, making it a flexible solution for businesses looking to enhance their customer support and engagement strategies.

LiveAgent’s Features:

  1. Ticket Management
  2. Live Chat
  3. Real-time Visitor Monitoring
  4. Video Chat
  5. Multi-channel Support (email, social media, voice)
  6. Knowledge Base
  7. Customer Portal
  8. Automation and Rules
  9. SLA Management
  10. Reporting and Analytics

Pricing

Free: Forever free plan
Ticket: $15/agent/month
Ticket + Chat: $29/agent/month
All-Inclusive: $39/agent/month

6. Jira Service Management (JSM)

Jira service

Jira Service Management (JSM) is a powerful service desk solution designed by Atlassian for IT and service teams. It builds upon the strengths of Jira, a popular tool for issue tracking and project management, and enhances it with features tailored for managing service requests, incidents, problems, and changes. Jira Service Management is known for its flexibility, integration capabilities, and focus on promoting agile practices even in service management.

Here are some key features of Jira Service Management:

  1. Request Management
  2. Incident Management
  3. Problem Management
  4. Change Management
  5. Asset Management
  6. Configuration Management Database (CMDB)
  7. Service Level Agreement (SLA) Management
  8. Advanced Reporting and Analytics

Pricing

FreeForever free plan (up to 3 agents)

Standard$20/agent/month

Premium$45/agent/month

EnterpriseCustom plan 

7. JitBit

JitBitis a comprehensive help desk software solution designed to streamline customer support operations for businesses of all sizes.

It offers a range of features including ticket management, automation, knowledge base creation, and reporting tools.

JitBit’s user-friendly interface and robust functionality make it easy for support teams to efficiently manage and resolve customer inquiries. Additionally, the software provides integration options with popular applications and services, enhancing its flexibility and adaptability to various business needs.

With its focus on improving customer service and support workflows, JitBit is a valuable tool for organizations looking to enhance their customer support experience.

JitBit’s Features:

  1. Ticket Management
  2. Email Integration
  3. Knowledge Base
  4. Automation and Auto-responders
  5. Asset Management
  6. Customizable User Interface
  7. Reporting and Analytics
  8. Mobile App Support
  9. Canned Responses
  10. Multi-Channel Support

Learn more about JitBit alternatives.

Pricing

Startup: $69/month
Company: $129/month
Enterprise: $249/month

Which Revelation Helpdesk Alternative is Best for You?

When considering alternatives to Revelation Helpdesk, it’s essential to evaluate options based on your specific needs. For a comprehensive solution, Desk365 stands out with its robust features such as automated ticketing, shared inbox, customizable help desk, advanced contact management, powerful automation tools, and detailed built-in reporting. 

With its cloud-based solution, Desk365 eliminates the need for resource-intensive on-premise deployment, significantly reducing costs and maintenance efforts.

It is designed to be user-friendly, featuring an intuitive interface that ensures a smooth learning experience, thereby overcoming the steep learning curve often associated with help desk software.

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