7 Best Revelation Helpdesk Alternatives for Businesses in 2024
Revelation Helpdesk offers robust integration with Microsoft 365, enhancing its appeal to organizations that are entrenched in the Microsoft ecosystem. This integration facilitates seamless communication and collaboration by allowing users to manage tickets directly through Microsoft 365 applications. Users can create, update, and resolve tickets from within their familiar Microsoft environment, which streamlines workflows and reduces the need to switch between different platforms
However, there are drawbacks, including occasional synchronization issues that can lead to delays or inaccuracies in ticket updates, a lack of SLA reminders. Such issues can hinder the efficiency of support teams, particularly in fast-paced environments.
For those seeking alternatives to the Revelation Helpdesk, exploring other options can provide solutions that might better fit your organization’s specific needs and resources. Let’s explore some top Revelation Helpdesk alternatives that could offer the right mix of features and usability for your team.
Reasons Businesses Seek Alternatives to Revelation Helpdesk
Revelation Helpdesk, while offering a comprehensive suite of features, has several drawbacks that businesses often consider when evaluating their help desk solutions:
Synchronization Issues
Users may experience occasional synchronization problems that lead to delays or inaccuracies in updating tickets across platforms. This can disrupt the workflow, especially in environments where timely response and resolution are critical.
Technical Complexity
Setting up and maintaining the integration requires a certain level of technical expertise. Organizations without a dedicated IT team might find this challenging, potentially leading to improper configuration or underutilization of available features.
Less Intutive Interface
While Revelation Helpdesk offers a comprehensive set of features, it can feel somewhat outdated compared to newer helpdesk solutions. The platform, despite being functional, lacks some of the advanced capabilities and seamless integrations available in more modern systems. For instance, the user interface and overall design might appear less intuitive and user-friendly, making it harder for users to navigate and fully utilize its features.
Limited Automation
In Revelation Helpdesk setting up and customizing automation workflows can be complex and often requires technical expertise, posing a challenge for organizations without dedicated IT support. Additionally, its automation tools are not as advanced or user-friendly compared to some competitors, which can limit their effectiveness in streamlining workflows and improving operational efficiency.
Lack of SLA Reminders
Revelation Helpdesk has some notable drawbacks in its SLA (Service Level Agreement) management. One significant limitation is the lack of robust SLA reminders. The system does not provide sufficient automated alerts or notifications to remind support agents of approaching SLA deadlines, which can lead to missed deadlines and decreased customer satisfaction.
Discover How Desk365 can Transform your Customer Service.
By automating ticket management and providing detailed analytics, Desk365 empowers you to swiftly address customer issues and improve satisfaction rates.
7 Best Revelation Helpdesk Alternatives in 2024
Here is the list of Best Revelation Helpdesk,
- Desk365
- Tikit
- Freshservice
- HapppyFox
- LiveAgent
- Jira Service Desk
- JitBit
1. Desk365
Desk365 is a comprehensive help desk solution designed to integrate seamlessly with Microsoft Teams. It provides a platform for conversational ticketing, allowing employees and help desk agents to manage support requests directly within Teams. With Desk365, organizations can streamline their support processes, making them more efficient and integrated within the Microsoft 365 environment.
1. Conversational Ticketing
Desk365 is a modern conversational ticketing system that enhances customer service through channels like Microsoft Teams and emails. It allows for seamless interaction and support
2. Instant Ticket Notifications
Receive immediate alerts for every ticketing action via push notifications on Microsoft Teams. This feature enables quick monitoring of ticket progress and direct updates to end-users and agents within Teams.
3. Ticket Creation in Microsoft Teams
Enable your end-users to seek support without leaving Microsoft Teams. They can create tickets, check their status, and more using the Desk365 Support Bot.
4. Conversion of Teams Messages to Tickets
Transform direct messages or messages in public groups or Teams channels into trackable tickets within Microsoft Teams.
5. Powerful Reporting
Utilize built-in reports to assess team performance, identify areas for improvement, and streamline your business processes.
6. Custom Roles
Tailor the access levels for your support team members with custom roles. These roles can be configured for different scopes (global, departmental, or individual) and feature levels.
7. Custom Ticket Forms
Create multiple ticket forms for use in the Support Portal and the Teams Support Bot, enabling distinct workflows based on your specific needs.
8. Email-Based Tickets in Teams
Convert messages from emails and other channels into tickets, all centralized in one inbox. Agents can access these tickets in the web portal or the Desk365 Agent Bot.
9. Advanced Workflow Automation
Set up predefined workflows to triage tickets based on various criteria such as ticket fields, customer properties, keywords, and events.
10. Customizable Ticket Fields
Tailor ticket fields to your requirements, ensuring all necessary information is collected upfront through easy-to-configure ticket forms.
11. SLA Notifications in Teams
Stay informed with timely SLA notifications in Teams, helping you manage ticket deadlines and escalations effectively.
12. Support Portal Access Within Teams
View all support tickets in the support portal without leaving Microsoft Teams, with seamless login via Single Sign-on through Azure AD.
Pros of Desk365
- Enhanced Collaboration: Integrates directly with Microsoft Teams, promoting collaboration between employees and support agents.
- User-Friendly: Easy installation and intuitive interface make it accessible for users of all technical levels.
- Efficiency: Streamlines the support process by allowing ticket management directly within Teams.
- Customization: The ability to customize the Support Bot helps maintain brand consistency.
- Automation: Automated ticket assignment and rule-based ticket management save time and resources.
Pricing:
Lowest Paid Plan: $12/agent/month
Highest Paid Plan: $12/agent/month
Free trial available.
Comparing Desk365 vs. Revelation Helpdesk
Here is an in-depth feature comparison between Desk365 and Revelation Helpdesk
Features
Desk365
Revelation Helpdesk
Microsoft Teams App for Agents
Create tickets from Microsoft Teams
Email Ticketing
(Only available in prime and gameplan)
Customer Support Portal
Web Form / Web Widget
Automations
(More Robust & Powerful)
Knowledge Base
SLAs
(Only available in prime and gameplan)
Custom Email Servers
(Limited to 5 mailboxes)
Custom Ticket Fields
Customer Surveys
(Multiple Survey Types)
(Only available in prime and gameplan)
Reports
(Multiple Custom Reports)
Agent Collision Detection
API Access
Power Automate Connector
Azure AD Single Sign-On
(Easy to set-up)
Onboarding Specialist
Email Support
Free Trial
(21 Days)
(14 Days)
Lowest Paid Plan
$12/agent/month
$24/agent/month
Highest Paid Plan
$12/agent/month
$74/agent/month
2. Tikit
Tikit is a Microsoft Teams-integrated ticketing system designed to streamline IT service management directly within the Teams environment. This system is particularly beneficial for businesses that rely heavily on Microsoft Teams for daily operations, offering a seamless integration that enhances IT support processes.
Features of Tikit
- Conversational Ticketing
- AI-Powered Assistance
- In-App Ticket Management
- Customizable Workflows
- Advanced Reporting
- Multi-Channel Support
Pricing
Lowest plan – $24/agent/month
Highest plan – $47/agent/month
3. Freshservice
Freshservice is a cloud-based IT service management (ITSM) solution designed to streamline IT services and help organizations manage their IT operations more efficiently. Developed by Freshworks, Freshservice is geared towards businesses of all sizes and offers a range of features to support IT service delivery and management.
Here are some of its key features:
- Incident Management
- Service Catalog
- Problem Management
- Change Management
- Asset Management
- Project Management
- Analytics and Reporting
- Automation
Pricing
Starter: $19/agent/month
Growth: $49/agent/month
Pro: $99/agent/month
Enterprise: $109/agent/month
4. HappyFox
HappyFox is a robust and versatile ticketing system that integrates seamlessly with Microsoft Teams. Designed to enhance the efficiency of support and service teams, HappyFox offers a streamlined approach to managing customer support tickets directly within the Teams environment. This integration allows teams to maintain their workflow in Microsoft Teams while leveraging the powerful features of HappyFox for ticket management, ensuring a cohesive and productive user experience.
Features of HappyFox Ticketing:
- Microsoft Teams Integration
- Automation Tools
- Multi-Channel Support
- Customizable Workflows
- Real-Time Collaboration
- Reporting and Analytics
- Knowledge Base Integration
Pricing
Lowest plan – $26/agent/month
Highest plan – $64agent/month
5. LiveAgent
LiveAgent is a versatile customer support software that provides a comprehensive suite of tools for businesses to manage customer interactions across multiple channels.
It offers features such as ticketing, live chat, call center integration, and a knowledge base, all within a single platform. LiveAgent’s real-time chat and ticketing system enable support teams to respond quickly and efficiently to customer inquiries, while its robust reporting and analytics tools help track performance and identify areas for improvement.
Additionally, LiveAgent offers customization options and integration with various third-party applications, making it a flexible solution for businesses looking to enhance their customer support and engagement strategies.
LiveAgent’s Features:
- Ticket Management
- Live Chat
- Real-time Visitor Monitoring
- Video Chat
- Multi-channel Support (email, social media, voice)
- Knowledge Base
- Customer Portal
- Automation and Rules
- SLA Management
- Reporting and Analytics
Pricing
Free: Forever free plan
Ticket: $15/agent/month
Ticket + Chat: $29/agent/month
All-Inclusive: $39/agent/month
6. Jira Service Management (JSM)
Jira Service Management (JSM) is a powerful service desk solution designed by Atlassian for IT and service teams. It builds upon the strengths of Jira, a popular tool for issue tracking and project management, and enhances it with features tailored for managing service requests, incidents, problems, and changes. Jira Service Management is known for its flexibility, integration capabilities, and focus on promoting agile practices even in service management.
Here are some key features of Jira Service Management:
- Request Management
- Incident Management
- Problem Management
- Change Management
- Asset Management
- Configuration Management Database (CMDB)
- Service Level Agreement (SLA) Management
- Advanced Reporting and Analytics
Pricing
Free: Forever free plan (up to 3 agents)
Standard: $20/agent/month
Premium: $45/agent/month
Enterprise: Custom plan
7. JitBit
JitBit is a comprehensive help desk software solution designed to streamline customer support operations for businesses of all sizes.
It offers a range of features including ticket management, automation, knowledge base creation, and reporting tools.
JitBit’s user-friendly interface and robust functionality make it easy for support teams to efficiently manage and resolve customer inquiries. Additionally, the software provides integration options with popular applications and services, enhancing its flexibility and adaptability to various business needs.
With its focus on improving customer service and support workflows, JitBit is a valuable tool for organizations looking to enhance their customer support experience.
JitBit’s Features:
- Ticket Management
- Email Integration
- Knowledge Base
- Automation and Auto-responders
- Asset Management
- Customizable User Interface
- Reporting and Analytics
- Mobile App Support
- Canned Responses
- Multi-Channel Support
Pricing
Startup: $69/month
Company: $129/month
Enterprise: $249/month
Which Revelation Helpdesk Alternative is Best for You?
When considering alternatives to Revelation Helpdesk, it’s essential to evaluate options based on your specific needs. For a comprehensive solution, Desk365 stands out with its robust features such as automated ticketing, shared inbox, customizable help desk, advanced contact management, powerful automation tools, and detailed built-in reporting.
With its cloud-based solution, Desk365 eliminates the need for resource-intensive on-premise deployment, significantly reducing costs and maintenance efforts.
It is designed to be user-friendly, featuring an intuitive interface that ensures a smooth learning experience, thereby overcoming the steep learning curve often associated with help desk software.
Trusted by thousands of businesses around the world
