A Zendesk Alternative
That keeps You in Zen Mode
Without Breaking the Bank

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Trusted by thousands of businesses around the world

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The message from Zendesk customers is loud and clear

Unreliable customer support 

Despite top-tier plans, Zendesk’s support often falls short. Slow response times, unhelpful answers, and poor follow-through leave customers frustrated and without resolution.

Complex and costly to set up 

Zendesk’s advanced features require extensive IT resources and a high budget to configure, putting it out of reach for smaller teams or startups with limited capital. 

High cost, low value 

Zendesk's high prices and recent hikes lack matching product improvements, leaving customers questioning the value.

Automated, impersonal service 

Zendesk’s move toward full automation leaves users feeling like just another ticket. Personal, responsive support seems to be a thing of the past. 

See why Desk365 customer say, "We’d never go back to Zendesk"

Hear from real people who have experienced the difference.

"We love Desk365! Former Zendesk Client"

Desk365 can be customized to your absolute liking. You can pull granular reporting, view and sort your tickets with ease and stay organized. There is so much automation, it’s very user friendly and easy to set up. We are so glad to have made the switch from Zendesk and we would not go back! Desk365 is also Soc 2 Type 2 compliant! This is a premium helpdesk at a great price. I couldn’t manage IT without it! I am also continuously impressed with their client dedication – if you suggest an improvement, they genuinely take it into consideration! They consistently roll out improvements. We are so grateful!

Robin B

Business Administration Management 

The Zen Zone you need doesn’t have to come with a big price tag.

At just $12 per agent per month, the Desk365 Plan offers better support and features than the Zendesk Plan, which costs a steep $115 per agent. 

FEATURES

DESK365

ZENDESK

Microsoft Teams App for Agents

(Complicated Process)

Create Tickets from Microsoft Teams

(Complicated Process)

Email Ticketing

Customer Support Portal

(Available only on Suite plans)

Web Form / Web Widget

Automations

Knowledge Base

(Available only on Suite plans)

SLAs

Custom Email Servers

Custom Ticket Fields

Customer Surveys

(Multiple Survey Types)

Custom Roles

(Available only on Enterprise plans)

Free Trial

(21 days)

(14 days)

Free Plan Available

Lowest Paid Plan

$12/agent /month

$55/agent /month

Highest Paid Plan

$12/agent /month

$115/agent /month

START 21-DAY FREE TRIAL

Watch our Demo Video to see Desk365 in action!

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Everything you need for a great support

Draft with AI

Automation

Omni-channel
ticketing system 

Knowledge base

Customization

APIs, webhooks & connectors

Supercharge ticket responses with AI-powered drafts

  • Desk365’s AI-powered "Draft with AI" feature transforms customer support by enabling quick, polished responses.
  • Experiment with drafts, refine text, or make precise edits to ensure perfect communication.
  • Grammar correction eliminates errors, projecting a professional image that boosts customer trust.
  • With multilingual support in 15 languages, Desk365 helps you break language barriers, enhance global reach, and deliver seamless, personalized assistance worldwide.

Automation

  • Configure rules to automate actions based on ticket creation, updates, or time-based triggers, enhancing workflow efficiency.
  • Using Round-Robin Ticket Assignment automatically distribute tickets among support agents to ensure balanced workloads and timely responses.
  • Assign tickets based on each agent's current workload, preventing overloading and ensuring efficient ticket handling.

Omni-channel ticketing system

  • Microsoft Teams integration: Create, track, and manage tickets directly in Teams.
  • Email ticketing: Convert emails into tickets and send responses seamlessly.
  • Customer support portal: Web portal for ticket management and access to the Knowledge Base.
  • Web widget: Easily add a ticket submission widget to your website.
  • Web form: Simple iframe form for creating tickets directly from websites.

Knowledge base

  • Internal Knowledge base: Share private solution articles for internal use and agent training.
  • Solution articles: Create public articles for customers to resolve issues independently.
  • Multi-brand Knowledge base: Customize help-center portals for different customer segments.
  • Customer support portal: Branded portal for ticket management and access to solutions.

Customization

  • Desk365 offers extensive customization options to tailor the platform to your brand and workflows.
  • Personalize your support portal with brand colors and logos, configure agent roles with scoped access, and create custom ticket forms for distinct workflows.
  • Customize the Teams Support Bot with your brand identity, set up filtered ticket views for easy access, and integrate custom email servers for seamless communication.
  • Desk365 adapts to your requirements, providing a helpdesk that works precisely the way you need.

APIs, Webhooks & Connectors

  • APIs: Integrate Desk365 with your in-house or third-party applications using the Desk365 API for seamless data exchange.
  • Webhooks: Set up Webhooks to trigger actions in external systems based on specific events in Desk365.
  • Power automate connector: Use the Desk365 Power Automate connector to automate workflows and integrate with other apps or services without coding.
Save up to 0% with Desk365 compared to Zendesk
$0
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Choose a partner that helps you succeed

We are with you every step of the way. From quick onboarding to free setup calls, we’ve got your back.

Flexible contracts

Select between monthly or yearly plans. You can effortlessly add or remove agents. Switch easily with pro-rated fees.

Higher adoption

Intuitive UI effectively addresses common adoption barriers, leading to significantly improved adoption by end-users.

Easy deployment

Desk365 works right out of the box, featuring a setup process that is both simple and user-friendly.

Switch to Desk365 for better features, great support, and up to 87% savings!

START YOUR FREE TRIAL

No credit card required.