Ranjani eats B2B SaaS for breakfast and has been for over a decade. GTM, PLG, positioning and messaging are a few of her favorite words. When she's not at work, she pursues buying artisanal cheese, attempting to smash the patriarchy, and backpacking.
For a long time, the word helpdesk was synonymous with IT. Password resets, system outages, software troubleshooting – if you had a tech issue, you
Experts love to talk about agent efficiency in customer support: more automations, AI to assist agents, macros, SLAs, we’ve heard them all. However, there’s an
If you go to G2 and choose ‘helpdesk’ as your software category, the page throws up 457 listings (as on 23/7/2025). If you’re a small
At Desk365, we love launching new features. What we love more is upleveling existing features so they’re constantly evolving to meet our customers’ needs. This week,
For a long time, the word helpdesk was synonymous with IT. Password resets, system outages, software troubleshooting – if you had a tech issue, you
Experts love to talk about agent efficiency in customer support: more automations, AI to assist agents, macros, SLAs, we’ve heard them all. However, there’s an
If you go to G2 and choose ‘helpdesk’ as your software category, the page throws up 457 listings (as on 23/7/2025). If you’re a small
At Desk365, we love launching new features. What we love more is upleveling existing features so they’re constantly evolving to meet our customers’ needs. This week,
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