BLACK FRIDAY SALE

10% OFF

Copy Icon COUPON CODE
BF2026

AI-powered helpdesk software for teams
of all sizes

GET STARTED TODAY

No credit card required

Desk365 Hero

Trusted by 7,000+ businesses around the world

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How to Redeem the Offer

STEP 1

Start your free trial

Try Desk365 with our 21-day free trial. No credit card required.

STEP 2

Pick a plan

Choose any of our plans and start your 21-day free trial.

STEP 3

Complete your purchase

Upgrade to the Paid Plan from the app. Use code BF2026 and checkout before Nov 30th.

START YOUR FREE TRIAL

A robust, full-featured ticketing platform

Desk365 offers in-depth capabilities guaranteed to improve agent productivity, shorten resolution times, and elevate your customer service. All this at an unbeatable price, uncompromised security, and a product that’s dream to use everyday.

No hidden costs

No setup fees

Ticket management

Efficiently handle support requests with Desk365's unified inbox, AI-assisted drafting, and time tracking, ensuring prompt and effective issue resolution.

Asset management

Track hardware and software assets across their full lifecycle from procurement to retirement with a clear, centralized inventory.

Change management

Standardize every IT change with structured workflows, clear ownership, and multi-stage approvals.

Omni-channel support

Engage with customers across multiple channels, including Microsoft Teams, email, and web forms, all managed within a single platform.

Workflow automation

Automate repetitive tasks with customizable macros and time-based triggers, allowing your team to focus on delivering exceptional customer service.

Integrations

Seamlessly connect with Microsoft Teams, 365, Entra ID and SSO, Intune. Integrate with Asana, Azure DevOps, Jira, Power BI and more using our Power Automate Connector.

Data & analytics

Gain actionable insights through detailed reports and dashboards, enabling data-driven decisions to improve support performance.

Security

Keep your helpdesk and customer data protected with SOC 2 Type 2, GDPR, and HIPAA-ready controls (BAA on qualifying Premium contracts), SSO and more.

Support

Benefit from dedicated assistance, including free setup and installation, ensuring a smooth onboarding experience and ongoing support.

Monthly
Yearly

Save up to 25% with yearly plans

USD ▾

STANDARD

$ 12 /agent/month billed annually

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Book a Demo

Omni-channel Ticketing
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Email Easily manage and track customer
tickets directly from your email inbox.
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Microsoft Teams Manage tickets seamlessly without
leaving Microsoft Teams.
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Support Portal Access all your tickets, track their progress, and easily find solutions by browsing the knowledge base.
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Web Form, Web Widget Make it easy for users to submit tickets or find help right from your website.
Automation and Productivity
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Workflow Automation Save time by automating repetitive
tasks and ticket workflows.
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SLA Reminders & Escalations Stay on top of deadlines with reminders and automatic
escalations for overdue tickets.
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Canned Responses Create a library of templated responses
Customizations
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Custom Ticket Fields & Status Collect relevant details and keep track of your tickets with custom fields and custom statuses
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Custom Ticket Forms Tailor ticket submission forms to
suit your team's needs.
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Custom Domain Host your support portal on your own domain for a professional
touch.
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Custom Roles Assign roles and permissions that align with your team's structure.
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Custom Email Templates Customize and save email templates to get alerted on major ticket events
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Custom Helpdesk Language Choose from any one of 30 available languages for your Helpdesk
Knowledge Base
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WYSIWYG Editor Create and edit support articles with a visual editor
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Self-service Portal Provide instant answers with a
centralized library of articles and FAQs.
Reports
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Productivity Reports Measure team output and operational efficiency
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Ticket Trend Reports Track ticket volume and pattern changes
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Agent Performance Reports Evaluate agent workload and response metrics
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Custom Reports Build reports tailored to your business needs
Security
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MFA & Custom Password Policies Advanced authentication options and password policies to secure access

PLUS

$ 22 /agent/month billed annually

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Book a Demo

Everything in STANDARD and
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Change/Approval Management Streamline changes with automated
approval workflows.
Ticket Assignment
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Round Robin Ticket Assignments Distribute tickets evenly to agents
for balanced workload.
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Load-Based Ticket Assignments Assign tickets based on agent workload.
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Time-Based Automations Trigger actions after specific time
events for efficiency.
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Ticket Closure Rules Enforce conditions to ensure tickets
are thoroughly resolved.
Advanced Ticketing and Integrations
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Ticket Watchers Stay updated on ticket progress
without ownership.
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“Share To” Tickets Share tickets with internal/external
teams for seamless collaboration.
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Company Managers Assign managers to oversee company-wide tickets
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Time Tracking Log time spent on resolving tickets.
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Tasks To Do Track and manage ticket-related
tasks with checklists.
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CSAT Surveys Collect customer satisfaction
ratings post-resolution.
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Microsoft Entra ID Sync Sync user data securely with
Microsoft Entra ID integration.
Dashboards
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Multiple Dashboards Create and customize multiple dashboards to view information
most important to you.
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Scheduled Exports Automate and deliver ticket exports
on schedule.
Global Collaboration
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Multilingual Helpdesk Support customers in multiple languages seamlessly
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Multiple Business Hours Set different custom hours &
holiday lists for different teams.
AI Copilot
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Draft Replies with AI Write smarter and faster with AI-powered suggestions for your ticket replies.
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Summarize Tickets AI gives you a quick summary of lengthy tickets
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Generate KB Article Convert ticket conversations into help articles
AI Agent Add-on

PREMIUM

$ 32 /agent/month billed annually

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Book a Demo

Everything in PLUS and
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Scheduled Ticket Creation Automatically create tickets on predefined schedules
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Audit Logs Track and filter activities performed across the helpdesk
Asset Management
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Microsoft Intune Sync Import existing assets from Microsoft Intune and sync them within your helpdesk
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Asset Lifecycle Management Monitor assets from procurement to retirement
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Software Management Manage software licenses, ownership, and usage
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Product Inventory Maintain a centralized record of all assets
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Vendors Store and manage supplier and asset provider details
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Depreciation Track asset value decline over time
Advanced Encryption
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PII and PHI Controls Encrypt and redact personal and health data. Storing PHI requires a signed BAA.
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Data Redaction Automatically mask sensitive information in tickets
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HIPAA-Ready Controls BAA on qualifying annual contracts Encrypted fields for PII and PHI, redaction and audit logs
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Encrypted Field Logs Track system activity for compliance and security
Contact Management
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Custom Contact Fields Capture additional customer-specific data
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Custom Company Fields Store organization-specific company details
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Custom Departments Group contacts by department, team or organization
Group Management
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Group Assignment Control who can assign tickets to specific groups
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Group Signature Create signatures for a group of agents
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Group Categories Control who can assign categories to tickets
AI Agent Add-on
View detailed feature comparison

Pricing FAQs

Once your trial ends and if you decide not to upgrade to any of our paid plans, you’ll be moved automatically to the Free Plan which has a limited set of features.

We accept payment via all the major credit cards like Visa, MasterCard, American Express, Discover and Diner’s Club. We also accept payments via ACH transfer or wire transfer and work with PO/fulfillment processes for yearly subscriptions.

Yes, you can easily upgrade your subscription instantly. Click on ‘Plan & Billing’ in your Desk365 account to upgrade your subscription anytime. If at any point of time you are not satisfied with our product, you can also cancel your subscription, but your cancellation will come into effect only after the end of your term.

We offer both monthly and annual plans for agent-based pricing. You can choose whichever suits you the best.

Helpdesk staff who are actively working on tickets, managing them and replying to them are considered agents. Desk365 pricing is based on agents. You can have unlimited number of end-users who create tickets that are processed by your agents.

At Desk365, we understand our customers rely on us to run their day to day business processes and to keep their data secure. We take our responsibilities to our customers seriously – the security and reliability of the software application, data and systems are of paramount importance and our top priority. All of our data are hosted in highly secure data centers that are protected by biometric locks and under 24-hour surveillance. We also follow the latest security practices, and ensure the latest security patches are applied on our applications and servers.

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt."

Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the Helpdesk .

Jugal Piplani

Technical Solutions Manager, Gapcloud

"Highly Recommend."

Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend.

Jessica Harrison

Sr. Associate, Christopher Consultants, Ltd.

"They really make you feel they are part of your team."

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

IndustryBiotechnology

"A very good system all round."

After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round.

Andy Roberts

Network & Communications Support Specialist, CSG

"Truly an outstanding product with a knowledgeable, prompt and courteous staff."

We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff.

Ryan Geiler

IT Director, Community Medical Center

"The Helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

IndustryOil and energy

"Desk365 has plenty of features which we love to use."

“Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets.”

Jan Schwärzel

CTO, ComSet AG

"Teams integration is fantastic!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

IndustryFarming

Trusted by industry reviewers

Desk365 is highly rated on platforms like G2 and Capterra, earning recognition for its innovation, ease of use, and support capabilities.

Why choose Desk365?

Customers who choose Desk365 feel the difference. Built for and by customers, every feature, every detail is crafted so our users’ lives are simplified. 

Set up in minutes​

Migrate, onboard, and get started with your new helpdesk almost instantly.  

Easy to use

Intuitive software your teams can pick-up in no-time. Ensure a smooth experience for both your agents and your customers.

Support that goes the extra mile

Have questions? Need help? Desk365 is committed to real human support and providing true resolution.

Highest ROI and product value

Reduce costs and increase agent productivity from day 1 so your business sustains growth.

START YOUR FREE TRIAL

No credit card required.

Empower your teams with the best ticketing platform

Choose from our high-value plans that are inclusive of all the features your business needs. No credit card needed.

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