Looking for the best Tikit Alternative?

You’re in the right place.

Meet Desk365, the modern helpdesk for the Microsoft365 workplace. Desk365, unlike other apps, is an omni-channel ticketing platform with robust automation rules, SLAs, workflows, and more.

No credit card required.

Powerful Ticketing Platform

Desk365 offers a robust ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This makes it easy to run a help desk that works great on Microsoft Teams and at the same time can handle requests from other channels like email, support portal, and web forms.

Affordable and Transparent Pricing

Provide world class support without breaking your bank. Desk365 offers you all the features you love at a much more affordable price. If you need additional features like Advanced Automations, Surveys, SLAs etc. you must purchase higher priced plans in Tikit.AI, while Desk365 has a single Pro Plan that covers all the features.

Ease of use

Tired of using software that is not user-friendly and intuitive in nature. Make your support team happy by shifting to an easy-to-use and intuitive help desk using Desk365. With a platform built from the ground up for Microsoft 365, experience the seamless nature of ticketing with Azure AD single sign-on and Microsoft Teams ticketing.

Comparing Desk365 vs. Tikit

Features Desk365 Tikit
Microsoft Teams Ticketing
Email Ticketing (limited to shared inboxes)
Customer Support Portal
Web Form / Web Widget
Automations
Knowledge Base
SLAs (including Reminders & Escalations)
Custom Email Servers
Custom Ticket Fields
Custom Roles
Time Tracking
Customer Surveys (Multiple Survey Types) (Coming soon)
Reports (Multiple Custom Reports)
Agent Collision Detection
Custom Statuses and Categories
API Access
Azure AD Single Sign-On
Onboarding Specialist
Email Support
Free Trial (21 Days) (14 Days)
Free Plan Available
Number of Users Unlimited Unlimited
Lowest Paid Plan $10/agent/month $90/month
Highest Paid Plan $10/agent/month $450/month

Last Updated Date: 28-Sep-2022

Choose a partner that helps you succeed

“We had a very antiquated IT ticket system that was badly in need of a replacement. We had been shopping for some time when we discovered Desk365. We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it seemed like a natural fit. Once we did a product demonstration, trialed the product and experienced the outstanding support that the Desk365 team provides—the decision was quite easy. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Since seeing the ease of use and functionality, other non-IT departments in the facility have used Desk365’s infrastructure to help track issues during projects—and our Maintenance Department has incorporated Desk365 as their primary ticket system. Truly an outstanding product with a knowledgeable, prompt and courteous staff. They’re always ready for good design ideas you may have and the turnaround on ideas is lightning fast.”
Ryan Geiler
IT Director, Community Medical Center

Why should you choose Desk365 over Tikit?

Desk365’s features, customizability, and simplicity make it the best Tikit alternative for the support team that wants to work efficiently and improve customer service.

Advanced Automations Made Easy

Set up Automation rules that get triggered during ticket creation and ticket updation. Highly configurable, easy to use interface, makes it easy to create rules based on different ticket/customer properties and events.

SLAs

Different SLA options are available that enable you to setup periodic reminders before the tickets are due and help you to stay on top of ticket escalations. You can also set up a No SLA policy if needed and have the option of selecting a different default SLA for different companies.

Customer Surveys 

Create and send surveys to get direct feedback from your customers. Assess customer satisfaction by measuring quantifiable data from these surveys. Analyze the data together with your team to identify areas of improvement and make the necessary changes to further improve your support team performance.

Reporting Made Easy 

Customize your reports to get insights on what’s most important for your business. Monitor metrics such as customer satisfaction ratings or agent performance and make the right decisions to improve your business. Stay updated on how well your support team is doing and take better data-driven decisions with our comprehensive reports’ module.

Knowledge Base

Create and share solution articles with ease using the Knowledge Base. Share articles with other agents, review them and then publish them. Save time and make it easy for the customers by enabling them to find answers to problems themselves without having to reach out to you every single time.

Prioritized Ticket Views

Create customized ticket views using easy to use filters that cover all ticket fields, including your custom created fields. Tickets can be automatically arranged in order of priority, due time, or status so that you can focus on responding to the most important customer queries first.

Customer Support Portal

Offer your customers an online portal through which they can manage and create tickets, access solution articles from your Knowledge Base. Customize the Support Portal with your own branding and colors. Restrict access to signed in users, Microsoft 365 sign-ins and even display specific articles to specific customers.

Partner That Helps You Succeed

The number one reason people love Desk365 is because of our amazing customer service, product and engineering teams. We always strive for customer happiness and go beyond the boundaries to solve customer issues and deeply listen to your feedback to create a product that works for you.

Worried about the effort involved in switching to Desk365?

Don’t worry, we have got you covered.

We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.

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