Looking for the best Tikit Alternative?
You’re in the right place.
Meet Desk365, the modern helpdesk for the Microsoft365 workplace. Desk365, unlike other apps, is an omni-channel ticketing platform with robust automation rules, SLAs, workflows, and more.
Powerful Ticketing Platform
Desk365 offers a robust ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This makes it easy to run a help desk that works great on Microsoft Teams and at the same time can handle requests from other channels like email, support portal, and web forms.
Affordable and Transparent Pricing
Provide world class support without breaking your bank. Desk365 offers you all the features you love at a much more affordable price. If you need additional features like Advanced Automations, Surveys, SLAs etc. you must purchase higher priced plans in Tikit.AI, while Desk365 has a single Pro Plan that covers all the features.
Ease of use
Tired of using software that is not user-friendly and intuitive in nature. Make your support team happy by shifting to an easy-to-use and intuitive help desk using Desk365. With a platform built from the ground up for Microsoft 365, experience the seamless nature of ticketing with Azure AD single sign-on and Microsoft Teams ticketing.
Comparing Desk365 vs. Tikit
|Microsoft Teams Ticketing|
|Email Ticketing||(Limited to shared inboxes)|
|Customer Support Portal|
|Web Form / Web Widget|
|SLAs||(Including Reminders & Escalations)|
|Custom Email Servers|
|Custom Ticket Fields|
|Customer Surveys||(Multiple Survey Types)||(Only available in Microsoft 365 Service Desk and Microsoft 365 ITSM plans)|
|Reports||(Multiple Custom Reports)|
|Agent Collision Detection|
|Custom Statuses and Categories|
|Power Automate Connector||(Only available in Microsoft 365 Service Desk and Microsoft 365 ITSM plans)|
|Azure AD Single Sign-On|
|Free Trial||(21 Days)||(14 Days)|
|Free Plan Available|
|Number of Users||Unlimited||Unlimited|
|Lowest Paid Plan||$10/agent/month||$16/agent/month|
|Highest Paid Plan||$10/agent/month||$24/agent/month|
Last Updated Date: 26-June-2023
Choose a partner that helps you succeed
Why should you choose Desk365 over Tikit?
Desk365’s features, customizability, and simplicity make it the best Tikit alternative for the support team that wants to work efficiently and improve customer service.
Advanced Automations Made Easy
Set up Automation rules that get triggered during ticket creation and ticket updation. Highly configurable, easy to use interface, makes it easy to create rules based on different ticket/customer properties and events.
Different SLA options are available that enable you to setup periodic reminders before the tickets are due and help you to stay on top of ticket escalations. You can also set up a No SLA policy if needed and have the option of selecting a different default SLA for different companies.
Create and send surveys to get direct feedback from your customers. Assess customer satisfaction by measuring quantifiable data from these surveys. Analyze the data together with your team to identify areas of improvement and make the necessary changes to further improve your support team performance.
Reporting Made Easy
Prioritized Ticket Views
Create customized ticket views using easy to use filters that cover all ticket fields, including your custom created fields. Tickets can be automatically arranged in order of priority, due time, or status so that you can focus on responding to the most important customer queries first.
Customer Support Portal
Offer your customers an online portal through which they can manage and create tickets, access solution articles from your Knowledge Base. Customize the Support Portal with your own branding and colors. Restrict access to signed in users, Microsoft 365 sign-ins and even display specific articles to specific customers.
Partner That Helps You Succeed
The number one reason people love Desk365 is because of our amazing customer service, product and engineering teams. We always strive for customer happiness and go beyond the boundaries to solve customer issues and deeply listen to your feedback to create a product that works for you.
Worried about the effort involved in switching to Desk365?
Don’t worry, we have got you covered.
We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.