Looking for the best Tikit Alternative?

You’re in the right place.

Meet Desk365, the modern helpdesk for the Microsoft365 workplace. Desk365, unlike other apps, is an omni-channel ticketing platform with robust automation rules, SLAs, workflows, and more.

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Powerful Ticketing Platform

Desk365 offers a powerful ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This makes it easy to run a help desk that works great on Microsoft Teams and at the same time can handle requests from other channels like email, support portal, web forms, and more.

Affordable and Transparent Pricing

Provide world class support without breaking your bank. Desk365 offers you all the features you love at a much more affordable price. If you need additional features like Advanced Automations, Surveys, SLAs etc. you must purchase higher priced plans in Tikit.AI, while Desk365 offers Pro Plans that include all the premium features at a competitive price.

Ease of use

Tired of using software that is not user-friendly and intuitive in nature. Make your support team happy by shifting to an easy-to-use and intuitive help desk using Desk365. With a platform built from the ground up for Microsoft 365, experience the seamless nature of ticketing with Microsoft Entra ID single sign-on and Microsoft Teams ticketing.

Comparing Desk365 vs. Tikit

Here is an in-depth feature comparison between Desk365 and Tikit, two prominent customer support platforms in the industry,

FEATURES

DESK365

Tikit

Microsoft Teams App for Agents

Email Ticketing

(Complicated Process)

Customer Support Portal

Web Form / Web Widget

Automations

Knowledge Base

SLAs

(Including Reminders & Escalations)

Custom Email Servers

Custom Ticket Fields

Custom Roles

Time Tracking

Customer Surveys

(Multiple Survey Types)

(Only available in Microsoft 365 Service Desk and Microsoft 365 ITSM plans)

Reports

(Multiple Custom Reports)

API Access

Custom Statuses and Categories

Agent Collision Detection

Microsoft Entra ID Single Sign-On

Onboarding Specialist

Email Support

Free Trial

(21 days)

(14 days)

Free Plan Available

Number of Users

Unlimited

Unlimited

Lowest Paid Plan

$12/agent /month

$24/agent /month

Highest Paid Plan

$20/agent /month

$47/agent /month

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Last Updated Date: 25-january-2025

Don't just take our word for it, see why our customers choose us!

Hear from real people who have experienced the difference.

"Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt."

Desk365 has got all the right ingredients that a Helpdesk solution needs under its belt. We use them to manage support for our inhouse & partner product portfolios, custom developments and change management requests. They are constantly innovating and bringing great features at a rapid pace. Apart from the great product itself, they have a fantastic customer support team that is always there to support you and get the features that you want to be implemented in the Helpdesk .

Jugal Piplani

Technical Solutions Manager, Gapcloud

"We switched from Zendesk and would not go back"

Desk365 can be customized to your absolute liking. You can pull granular reporting, view and sort your tickets with ease and stay organized. There is so much automation, it’s very user-friendly and easy to set up. We are so glad to have made the switch from Zendesk and we would not go back! Desk365 is also Soc 2 Type 2 compliant! This is a premium helpdesk at a great price. I couldn’t manage IT without it! I am also continuously impressed with their client dedication – if you suggest an improvement, they genuinely take it into consideration! They consistently roll out improvements. We are so grateful!

Robin B

Business Administration Management

Industry

Healthcare

"Highly Recommend."

Desk365 has absolutely improved our ability to process internal/external requests. I needed a software solution that could be easily implemented for a reasonable price point and Desk365 delivered. I have been very impressed with the responsiveness of the Desk365 team and their assistance in configuring the software to fit our needs. Highly Recommend.

Jessica Harrison

Sr. Associate, Christopher Consultants, Ltd.

"They really make you feel they are part of your team."

Desk365 does what you expect from a much more expensive ticket system. The best thing however is the customer support. All questions about the software are answer quickly and completely and suggestions for improvement are treated seriously. They really make you feel they are part of your team.

Jeroen H

Scientist Sensortechnologies

Industry

Biotechnology

"A very good system all round."

After testing many other helpdesk solutions, we have been utilizing Desk365 for 10 months and have been hugely impressed with its ease of use, speed and simplicity. Everything we need to provide excellent customer support via email (our primary support channel) is available in one place, updates on new features are regular and concise and any requests for new features are reviewed and implemented quickly. A very good system all round.

Andy Roberts

Network & Communications Support Specialist, CSG

"Great Support Desk software for the price"

Super quick to set up, very cost effective, very flexible, great for automation and assigning tickets to the right queue. Customer support is very quick to respond if you need them. We were able to integrate this very easily and had this up and running within the day, no hesitation in recommending. It also was super easy to get the bot working in Teams and lots of our users use this method for raising and checking on tickets. I’ve used some of the bigger packages and prefer to use this.

Marc W

Snr IT Director

Industry

Human Resources

"Truly an outstanding product with a knowledgeable, prompt and courteous staff."

We heavily utilize Teams and other Microsoft 365 products and with Desk365’s easy and tight integration with Office 365, it was a natural fit. Our adoption was seamless and we now have a much (much) higher use of the ticket system by end users—instead of the office visit ticket or phone call. With the ability for users to make a ticket in Teams, email or the portal at a click of a button—users naturally gravitate to actual ticket creation. Truly an outstanding product with a knowledgeable, prompt and courteous staff. 

Ryan Geiler

IT Director, Community Medical Center

"The Helpdesk system everyone should know about"

Performance, Support, Easy-to-use. The Performance is incredible – one of the fastest Helpdesk systems I have ever worked with. The Support is just amazing. Any inquiries will be answered quickly and professionally. Easy-to-use: almost no one, from our ~100 employees, needed any training. It’s self-explanatory.

Mirko B

System & Network Administrator

Industry

Oil and energy

"Desk365 has plenty of features which we love to use."

“Desk365 has plenty of features which we love to use. With other tools, we tried, there was always a learning curve. Not with Desk365, simple and fast. The email ticketing module is very intuitive to set up and use. The integration with Microsoft Teams was a big selling point to us. We can work on Tickets within MS Teams, even the customers Tenant can be integrated. Very fast way to communicate with the customers. The standard SLA and the option to set different, special SLAs to some customers make it easy to keep up with all the tickets.”

Jan Schwärzel

CTO, ComSet AG

"Teams integration is fantastic!"

Teams integration is fantastic and has improved user interaction by at least 500%. Tech team is notified in Teams when tickets come in. Users see tech questions and comments in their teams. Automation features are great. Knowledgebase is more than adequate and search functions work well.

Lonny L

IT Manager

Industry

Farming

Why should you choose Desk365 over Tikit?

Desk365’s features, customizability, and simplicity make it the best Tikit alternative for the support team that wants to work efficiently and improve customer service.

Advanced Automations Made Easy

Set up Automation rules that get triggered during ticket creation and ticket updation. Highly configurable, easy to use interface, makes it easy to create rules based on different ticket/customer properties and events.

SLAs

Different SLA options are available that enable you to setup periodic reminders before the tickets are due and help you to stay on top of ticket escalations. You can also set up a No SLA policy if needed and have the option of selecting a different default SLA for different companies.

Customer Surveys 

Create and send surveys to get direct feedback from your customers. Assess customer satisfaction by measuring quantifiable data from these surveys. Analyze the data together with your team to identify areas of improvement and make the necessary changes to further improve your support team performance.

Reporting Made Easy 

Customize your reports to get insights on what’s most important for your business. Monitor metrics such as customer satisfaction ratings or agent performance and make the right decisions to improve your business. Stay updated on how well your support team is doing and take better data-driven decisions with our comprehensive reports’ module.

Knowledge Base

Create and share solution articles with ease using the Knowledge Base. Share articles with other agents, review them and then publish them. Save time and make it easy for the customers by enabling them to find answers to problems themselves without having to reach out to you every single time.

Prioritized Ticket Views

Create customized ticket views using easy to use filters that cover all ticket fields, including your custom created fields. Tickets can be automatically arranged in order of priority, due time, or status so that you can focus on responding to the most important customer queries first.

Customer Support Portal

Offer your customers an online portal through which they can manage and create tickets, access solution articles from your Knowledge Base. Customize the Support Portal with your own branding and colors. Restrict access to signed in users, Microsoft 365 sign-ins and even display specific articles to specific customers.

Partner That Helps You Succeed

The number one reason people love Desk365 is because of our amazing customer service, product and engineering teams. We always strive for customer happiness and go beyond the boundaries to solve customer issues and deeply listen to your feedback to create a product that works for you.

Worried about the effort involved in switching to Desk365?

Don’t worry, we have got you covered.

We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.

START YOUR FREE TRIAL
REQUEST DEMO
START YOUR FREE TRIAL
REQUEST DEMO

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