A robust and affordable Zendesk alternative
Meet Desk365, a cloud-based modern helpdesk that helps you deliver exceptional customer service through various channels including Email, Customer Support Portal, Microsoft Teams, Web Forms, and more.
Robust Ticketing Platform
Desk365 offers a powerful ticketing platform, that includes Microsoft Teams ticketing along with custom email servers and a customer support portal. This allows for seamless operation of a help desk that effectively integrates with Microsoft Teams and efficiently manages requests from other important channels such as email, support portal, web forms, and more.
Affordable and Transparent Pricing
Provide world class support without breaking your bank. Zendesk offers only foundational support and has a complicated pricing structure. To access additional features like Customer surveys, SLAs, and more, you must purchase the higher priced plans which are very expensive. Desk365 has a single Pro Plan that covers all the premium features at a much more affordable price.
Microsoft Teams Ticketing
Desk365 is a platform built from the ground up for Microsoft 365 environments. Experience the seamless nature of Microsoft Teams ticketing using Desk365’s special bots – Teams Agent Bot and Teams Support Bot. Minimize risk and simplify user administration while ensuring secure access with Single Sign-on through Azure Active Directory.
Comparing Desk365 vs. Zendesk
| Desk365 | Zendesk | |
|---|---|---|
| Microsoft Teams App for Agents | (Complicated Process) | |
| Create tickets from Microsoft Teams | (Complicated Process) | |
| Email Ticketing | ||
| Customer Support Portal | (Available only on Suite plans) | |
| Web Form / Web Widget | ||
| Automations | ||
| Knowledge Base | (Available only on Suite plans) | |
| SLAs | ||
| Custom Email Servers | ||
| Custom Ticket Fields | ||
| Custom Roles | (Available only on Enterprise plans) | |
| Time Tracking | ||
| Customer Surveys | (Multiple Survey Types) | |
| Reports | ||
| Agent Collision Detection | ||
| Custom Statuses and Categories | ||
| API Access | ||
| Azure AD Single Sign-On | (Easy to set-up) | |
| Onboarding Specialist | ||
| Email Support | ||
| Free Trial | (21 Days) | (14 Days) |
| Free Plan Available | ||
| Lowest Paid Plan | $10/agent/month | $19/agent/month |
| Highest Paid Plan | $10/agent/month | $99/agent/month |
Last Updated Date: 07-Feb-2023
Choose a partner that helps you succeed
Why should you choose Desk365 over Zendesk?
You don’t have to invest thousands of dollars to access essential features for delivering excellent customer service. Desk365’s ease-of-use, customization, comprehensive set of features, and best-in-class customer support team make it the superior Zendesk alternative for your support team.
Set up Advanced Automation rules with ease
Set up powerful automation rules that get triggered during ticket creation and ticket updates. Highly configurable, easy to use interface, makes it easy for anyone to create rules based on different ticket/customer properties, keywords, events, subject lines, SLAs, and more.
Robust SLAs
Desk365’s powerful SLA module allows you to create periodic reminders before the tickets are due and help you stay on top of ticket deadlines. The option to implement a No SLA policy, use different default SLAs for various companies, and establish reminders and escalation rules to manage customer tickets is available.
Measure Customer Satisfaction Ratings
Create and send surveys to get direct feedback from your customers whenever a ticket is resolved or closed. Evaluate customer satisfaction ratings through quantifiable data from these surveys. Collaborate with your team to analyze the data and identify areas for improvement, making changes to optimize the performance and efficiency of your support team operations.
Build Custom Reports & Dashboards
Customize your reports to gain valuable insights for your business. Keep track of crucial help desk metrics like customer satisfaction ratings, agent performance, ticket volume data, and more that are available in Desk365. Stay informed on the performance of your support team and make data-driven decisions using our robust reporting module.
Self-Service Portal for Customers
Offer your customers an online portal through which they can manage and create tickets, check statuses, and access solution articles from your Knowledge Base. Customize the Support Portal with your own branding and colors. Advanced configuration options allow you to restrict access to signed in users, Microsoft 365 sign-ins and even display specific articles to specific customers.
Understand Customer Context Better
Desk365 provides you a comprehensive 360 degree view of your customer journey and facilitates prompt and effortless responses to customers from a single unified interface, regardless of the channel they use for assistance such as email, support portal, web forms, and more. Track their past interactions with the support team across various channels and view their complete ticket history in the same unified interface with ease.
All the features you need
Desk365 is a modern help desk that offers all the essential features you need, without the bloat of unnecessary features. With advanced automation rules, SLAs, collaboration features, built-in time tracking, Azure AD single sign-on, customization capabilities, customer surveys, advanced reporting, and more, Desk365 has everything you need to manage your support requests efficiently. Additionally, Desk365 offers integration options through APIs, Webhooks & Connectors, allowing you to seamlessly integrate with in-house or third-party apps and services.
Ease of use
Stop using software that has a steep learning curve and has a complex user interface. Organizations with limited time and resources may find Zendesk’s advanced features overwhelming. Delight your support team by shifting to an easy-to-use and intuitive help desk using Desk365. Set up is easy and let our onboarding experts assist you every step of the way as you transition to and implement Desk365. Make the switch today and experience the benefits of a modern help desk that streamlines your workflow and simplifies your support processes.
Worried about the effort involved in switching to Desk365?
Don’t worry, we have got you covered.
We offer free migration and set-up help. We will work with you every step of the way on your transition to Desk365.
Make the switch to a better help desk starting today.
