If you’ve spent any time in DevOps or SRE circles lately, you’ve probably noticed a sudden spike in conversations about Opsgenie alternatives. And it makes sense Atlassian’s announcement that Opsgenie will stop being sold in 2025 and fully shut down in 2027 has put a lot of teams on edge. Any time a core piece of incident-management tooling gets sunset, people start asking the same questions: What does this mean for our on-call workflows? Will our integrations break? How much effort will a migration take? And where do we even go from here?
For many teams, Opsgenie hasn’t just been “another tool.” It’s deeply embedded in how they handle alerts, escalations, on-call rotations, SLAs, and the general chaos that comes with production incidents. So when something that critical suddenly has an expiration date, the search for alternatives becomes more than just curiosity—it becomes a necessity.
The pain points driving this search are pretty familiar: uncertainty about the long-term platform, frustration with forced migrations into larger Atlassian products, fear of losing features they rely on, and, of course, the looming pressure of timelines. And whether you’re a DevOps engineer, an SRE, an IT operations lead, or the unlucky person responsible for “whatever alerts at 3 AM,” you’re probably now thinking about what comes next.
This post breaks down why so many teams are evaluating Opsgenie replacements, who’s most affected, and what factors actually matter when choosing a new incident-management platform.
What's changing with Opsgenie?
Atlassian has officially begun phasing out Opsgenie, and the changes are significant for any team that relies on it for alerting and on-call management. As of June 4, 2025, Opsgenie is no longer available for purchase or new sign-ups. Customers may no longer upgrade or downgrade their plans and can only add seats or renew within the allowed limits.
Then, on April 5, 2027, Opsgenie will reach end-of-support and be fully shut down, meaning the product and its data will no longer be accessible.
Atlassian won’t be developing new features during this period, effectively placing Opsgenie in maintenance mode, and customers are expected to migrate to either Jira Service Management or Compass using Atlassian’s automated migration tools.
This shift brings risks around data loss, feature gaps, and rushed transitions, especially since Opsgenie may be automatically turned off about 120 days after a migration begins. For many teams, these changes mean now is the time to assess their incident-management needs, evaluate Atlassian’s suggested paths, and consider whether a different platform might be a better long-term fit.
What are the best Opsgenie alternatives in 2025?
Desk365
PagerDuty
xMatters
AlertOps
Zenduty
Splunk
FireHydrant
| Features | Desk365 | PagerDuty | xMatters | AlertOps | Zenduty | Splunk On-Call | FireHydrant |
|---|---|---|---|---|---|---|---|
| Real-time alerting | ✅ (Teams/email) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Advanced on-call scheduling | ❌ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Automated incident workflows | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ | ✅ |
| ChatOps (Teams integration) | ✅ (native) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Service ownership mapping | ❌ | ✅ | ✅ | ❌ | ✅ | ❌ | ✅ |
| Observability integrations | ✅ (via API) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Escalation policies | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Post-incident review features | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Multi-channel notifications (SMS/call/push) | ✅ (via API) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Incident timeline visualization | ❌ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Automation with AI/noise reduction | ❌ | ✅ | ❌ | ❌ | ✅ | ❌ | ✅ |
| Status page support | ✅ | ✅ (some plans) | ❌ | ✅ | ✅ | ❌ | ✅ |
| Affordable for small teams | ✅ | ❌ | ❌ | ✅ | ✅ | ❌ | ❌ |
| Dedicated account manager option | ✅ | Enterprise | Enterprise | ❌ | ❌ | ❌ | Enterprise |
| Unified helpdesk + incident management | ✅ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Deep Microsoft 365 ecosystem integration | ✅ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Customizable no-code workflows | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ | ✅ |
| Knowledge base / FAQs | ✅ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ |
1. Desk365
Desk365 is a modern AI helpdesk and service management platform designed for businesses that want to manage support requests efficiently through multiple channels. It integrates seamlessly with Microsoft 365 and Teams, making it a strong option for organizations that use Microsoft’s ecosystem. The platform focuses on simplicity, automation, and collaboration, helping teams handle customer or employee issues faster while maintaining service quality.
Why I picked this
I chose Desk365 because it provides an affordable and lightweight alternative to enterprise ITSM tools while still covering essential ticketing and incident management functions. Its deep Microsoft Teams integration makes it ideal for organizations that already rely on Teams for internal communication. Desk365 simplifies helpdesk operations with automation, SLAs, and omnichannel ticketing — all in a user-friendly interface.
Key features
Unified inbox and omnichannel ticketing: Desk365 provides a single workspace that combines multiple communication channels such as email, web forms, and Microsoft Teams. This ensures that all customer and internal requests are captured in one place for easier management.
SLA management with reminders and escalations: You can define service-level agreements, set working hours, and configure automatic reminders or escalations when tickets are approaching breach time. This helps maintain accountability and timely resolution.
Automation and routing: Desk365 supports rules and macros that automatically create, assign, and update tickets based on specific conditions. This reduces manual effort and speeds up response times.
Customizable ticket forms, fields, and workflows: The platform allows customization of forms, fields, and user roles so that teams can tailor the system to their unique support processes.
Knowledge base and self-service portal: Customers and internal users can access a searchable knowledge base to find solutions quickly. This helps reduce the number of repetitive support requests.
Integrations, API, and webhooks: Desk365 connects easily with other tools and systems through APIs and webhooks, allowing you to create or update tickets automatically from external events or applications.
Pros
Easy to set up and intuitive to use
Strong Microsoft 365 and Teams integration
Affordable compared to enterprise ITSM platforms
Good automation and SLA tracking for small to mid-sized teams
Cloud-based with quick deployment and minimal maintenance
Cons
Limited on-call and paging capabilities (not designed for SRE-style incident response)
No native root cause analysis or advanced post-incident review tools
Pricing:
Lowest Paid Plan: $12/agent/month
Highest Paid Plan: $20/agent/month
Free trial available.
2. PagerDuty
PagerDuty is one of the most well-known incident management and on-call scheduling platforms used by DevOps, IT, and engineering teams. It acts as a central nervous system for digital operations, ensuring that the right people are alerted the moment something goes wrong. It is trusted by major enterprises and cloud-native companies because of its reliability and robust integrations.
Why I picked this
I picked PagerDuty because it sets the benchmark for real-time incident response. It has powerful alerting capabilities, intelligent escalation policies, and excellent integrations with monitoring tools like Datadog, New Relic, and AWS. For teams that need to respond to incidents around the clock, PagerDuty is one of the most dependable tools available.
Key features
Real-time alerting and intelligent escalation
On-call scheduling with rotations
Integrations with hundreds of monitoring and observability tools
Runbook automation and event intelligence
Post-incident analysis and reporting
Mobile app for managing alerts on the go
Pros
Extremely reliable and widely integrated
Scales well from small teams to global enterprises
Excellent notification system with multiple channels (SMS, phone, push)
Provides advanced analytics and automation
Cons
Can be expensive for small teams
Configuration can feel complex for new users
Pricing
Plans start at $25 per user per month, with professional and enterprise tiers offering event intelligence, automation, and advanced reporting capabilities.
3. xMatters
xMatters is an incident management and workflow automation platform designed for IT operations, DevOps, and service reliability teams. It focuses on automating communication during incidents so that the right people are contacted and the right steps are taken to resolve the issue as fast as possible.
Why I picked this
I chose xMatters because it combines incident response with automation. It is not just about alerting; it also helps trigger workflows that can fix problems automatically or collect diagnostic information. This makes it especially useful for large organizations that want to streamline repetitive tasks and speed up response times.
Key features
Automated incident notifications and response workflows
Integration with monitoring, ITSM, and chat tools
Workflow builder for custom automation
Post-incident reviews and analytics
Escalation policies and role-based alerts
Mobile app for on-the-go response management
Pros
Strong automation capabilities
Easy to integrate with popular tools like ServiceNow, Jira, and Slack
Great for large teams managing complex environments
Helps reduce response time through intelligent workflows
Cons
Setup can take time for teams new to automation
Interface can feel overwhelming at first
Pricing
xMatters offers a free plan for small teams with limited alerts. Paid plans start at around $9 per user per month, and enterprise pricing is available for organizations that need advanced integrations and automation.
4. AlertOps
AlertOps is an incident management and alert orchestration platform that focuses on flexible routing, automation, and stakeholder communications.
Why I picked this
I chose AlertOps for teams that want powerful alert workflows without a heavy ITSM footprint. Its automation and business-stakeholder features are handy for customer-facing outages.
Key features
On-call schedules and multi-step escalations
Advanced routing rules and alert deduplication
Playbooks and workflow automation (ack/retry/auto-close)
Stakeholder updates, status pages, and conference bridges
Two-way integrations with monitoring, chat, and ticketing
Post-incident reporting and analytics
Pros
Very flexible routing/automation
Strong stakeholder communication options
Good breadth of integrations
Cons
UI can feel dense during initial setup
Smaller ecosystem/community than the biggest players
Pricing
Tiered subscription per user with editions scaled by features/integrations.
5. Zenduty
Zenduty is an incident response and on-call management platform focused on alerting, escalation, and real-time collaboration. It helps teams reduce MTTA/MTTR with rich routing rules, runbooks, and post-incident workflows.
Why I picked this
I chose Zenduty because it’s lightweight, easy to adopt, and strong at the core incident-response jobs: deduplication, alert routing, escalations, and stakeholder comms. It’s a solid fit for SRE/DevOps teams that already have monitoring in place.
Key features
On-call scheduling with rotations and overrides
Multi-channel alerting (mobile, voice, SMS, chat) with deduplication
Flexible routing rules, services, and team-based escalations
Runbooks, status pages, and stakeholder updates
Integrations with APM/monitoring, ticketing, and chat tools
Incident timelines and post-mortem templates
Pros
Quick to set up; intuitive on-call UI
Strong alert routing and noise reduction
Good price-to-feature value for growing teams
Cons
Less full ITIL/ITSM depth than enterprise suites
Reporting/analytics are simpler than some competitors
Pricing
Tiered SaaS pricing per user with free trial; typically cheaper than heavyweight ITSM tools.
6. Splunk On-Call
Splunk On-Call, formerly known as VictorOps, is a mature incident-management and on-call scheduling platform designed for reliability-focused engineering teams. It integrates tightly with observability and monitoring tools across the Splunk ecosystem, making it a strong choice for teams already invested in Splunk’s stack. With real-time alerting, detailed incident timelines, and strong collaboration features, Splunk On-Call helps teams resolve issues faster and maintain service uptime with confidence.
Why I picked this
I picked Splunk On-Call because it offers a very strong incident timeline and collaborative workflow that many teams find intuitive. Its incident “timeline” view helps responders understand what’s happening at a glance, and the platform integrates deeply with Splunk’s logging and monitoring tools. For organizations already using Splunk for observability, Splunk On-Call ties everything together smoothly and reduces context switching during an incident.
Key features
Real-time alerting with clear on-call escalation paths
Detailed incident timelines for better context during emergencies
Native integrations with Splunk Observability Cloud, Grafana, Datadog, and more
ChatOps support with Slack and MS Teams
On-call rotations with customizable schedules and handoff reports
Post-incident reviews with built-in documentation
Mobile app for alert acknowledgments and escalations
Pros
Excellent incident timeline visualization
Strong ecosystem integration for teams using Splunk
Good ChatOps support enhances collaboration
Reliable and battle-tested for enterprise workloads
Cons
Feature set shines mainly when paired with Splunk Observability
UI can feel dated compared to newer platforms
Pricing can escalate as teams and integrations scale
Pricing
Pricing is typically quote-based, especially for enterprise customers using the broader Splunk ecosystem. Historically, plans begin around mid-tier market pricing, but costs vary depending on the observability package combined with On-Call.
7. FireHydrant
FireHydrant is a modern incident management platform focused on creating consistent, automated workflows for responding to and learning from outages. Unlike traditional on-call tools, FireHydrant emphasizes building structured incident processes, runbooks, and post-incident reviews. It’s popular with engineering teams that want to standardize how incidents are handled, reduce manual steps, and build repeatable response patterns across their organization.
Why I picked this
I picked FireHydrant because it offers one of the most streamlined approaches to incident response automation. Its runbooks and workflows help teams eliminate “winging it” during an outage by providing guided steps, assignments, and integrations. FireHydrant also makes post-incident reviews painless with automated timelines and easy documentation. For teams that care about operational maturity and consistency, it’s a standout choice.
Key features
Automated incident workflows and runbooks
On-call scheduling and escalation policies
Deep Slack integration for managing incidents directly from chat
Incident timelines with auto-captured events
Service catalogs and dependency mapping
Comprehensive post-incident review tooling
Integrations with monitoring, ticketing, and CI/CD tools
Pros
Exceptional runbook automation
Clean, modern UI and simple workflow design
Strong Slack-first incident management
Great for teams building consistent processes and compliance-friendly documentation
Cons
On-call scheduling is present but not as advanced as PagerDuty or Splunk On-Call
Best value seen when teams fully adopt the workflows—not ideal for “alert-only” use cases
Pricing can add up when using the full suite of features
Pricing
FireHydrant offers tiered pricing, usually starting with a free or lower-tier plan for small teams, with paid plans providing advanced automation, runbooks, and service catalogs. Enterprise pricing includes SSO, audit capabilities, and more robust workflow features.
Choose the best Opsgenie alternative
Desk365 is a strong Opsgenie alternative if your needs lean more toward helpdesk and IT service management rather than deep on-call incident response.
For organizations prioritizing helpdesk functionality and streamlined support workflows, Desk365 can be an excellent option; for those requiring on-call rotations and system monitoring integrations, a more incident-focused tool would be a better fit.
Book a demo with Desk365 to see firsthand how it can be the best Opsgenie alternative for your organization.
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