Desk365 Blog

Measuring helpdesk success depends on your team’s priorities. Every support team has a few numbers they keep an eye on....

Support requests pile up fast once you cross ten clients. One email lands in a technician’s inbox. Another comes through...

Every support ticket needs attention, but not every support ticket needs it right now. A company-wide outage, software installation request...

If you’ve ever observed Formula 1, you’ll know that every successful race begins long before the lights go out. Not...

If you’re a football fan, you are probably on the edge of your sofa, watching the 85th minute of the...

SLA vs. SLO vs. SLI. All three are terms you’ll hear often when talking about service reliability. The problem is...

Imagine this: it’s Monday morning, the traffic feels heavy. After what seems like an endless drive, you finally make it...

I always use this protein brand, Only What’s Needed by Food Pharmer, and what makes me stick with them isn’t...

Working at an MSP means you’re always in the middle of something. There’s always a ticket, a request, or a...

Are you thinking about using Power Automate as your ticketing system? That’s a solid choice if you’re looking to save...

Many teams struggle with handling requests that arrive from too many places. Emails, chats, spreadsheets, and verbal requests quickly become...